36 results found
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Line-Item Time Stamp
Looking to have the time shown for when each line item on an order was added and fired back to the kitchen. This could be a report, viewable on the dashboard, or to print on the receipt. Currently you can see the time on the KP tickets when it prints.
Use example: A customer places an order with multiple items. They state it took 30 mins for the food to come out. How can the manager verify that or know if this was the server or the kitchen?
With this, a manager will be able to see if it really…
12 votes -
CLOSE OUT
Cmon 10 years, and the Closeout app and what's in finance and deposits are not even close. (STILL).
Every owner feels like there is foul play since the closeout report total is always different than what appears in the merchant's bank account.
Please HELP!
4 votesThank you for submitting your Idea to UserVoice.
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Tip Pool
Creating the option for support staff tip outs to be able to be auto calculated, by percentages of sales on sales report for each server
2 votesThank you for submitting your Idea to UserVoice.
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Option to Filter Sales Overview by Employee on Stations
Being able to filter by employee when running the sales overview from a station would be very helpful in environments when you cannot always turn off "view all sales activity" for servers and/or bartenders & do lots of paid outs or paid ins.
Since the Homebase and Shifts reports do not account for Paid Outs and Paid Ins, it would be nice to be able to use the Sales Overview with more flexibility from the ground level. We get hit with a LOT of accountability scenarios in restaurants and bars. Bartenders using both a Flex and a Station sometimes is…
2 votesThank you for submitting your Idea to UserVoice.
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Reporting by hour with items and categories
It would be incredibly helpful to have a report that shows how many items are sold per hour, broken down by product and category. This feature would allow merchants to easily identify their peak sales hours and understand which products perform best at different times of the day.
With this insight, businesses can make smarter decisions regarding staffing, promotions, and inventory planning.
1 voteThank you for submitting your Idea to UserVoice.
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Prep time reporting
Can we have a Restaurant Operations reporting system. where Restaurant can see Prep time reporting of items. so restaurant analyse their Restaurant Operations.
1 voteThank you for submitting your Idea to UserVoice.
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App compare last year data
When using the mobile version of Clover, the screen we use most often is our Sales Overview to review sales for the day. Often this page will compare our daily numbers to numbers yesterday or last week. Now that we've been in business for 1 year, we'd like to see our numbers compared to the same day last year. I was informed by Clover Tech Support that there is no setting to change this, and that you have to use the web browser version of Clover to search this data (which is not convenient). Year over year data is a…
2 votesThank you for submitting your Idea to UserVoice.
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Tip Management
When printing out employee sales report from the POS system, there’s confusion as to what the additional charges entail. Merchants that are on surcharge program face reconciliation discrepancies when it comes to separating additional charges collected by servers. Additional charges both include gratuity / service fee charge, and surcharge fees.
For faster and more efficient reporting reconciliation, is there a way that the POS reporting printout receipt can separate surcharge fees from gratuity fees or any other additional charges? As opposed to just lumping both of these fee types under additional charges.
Thank you in advance for your time and…
1 voteThank you for submitting your Idea to UserVoice.
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Service Charge
I need to know at the end of the day if the service charge is credit card or cash.
1 voteThank you for submitting your Idea to UserVoice.
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Credit Card Tips Witheld
The merchant would like to withhold tips of 3-4% in the employee sales report . By law tips are 100% transferred to the employee, however now the merchant is paying full credit card processing fee's on tips on monies they do not keep, making this non-compliant, there can be a feature on the dashboard back office, to turn on "Tips witheld" only % displayed that will reduce their cc tips. This will offset the cost of processing credit card tips against the company, this will update the reporting for cc tips in employee sales report and homebase. The employee sales…
1 vote -
KDS report
Kitchen display Unit:
The KDS generate data such as processing time and average processing time. We would like to access this data in a report. It will help us to manage the efficiency of the kitchen and complaints
1 vote -
Tips | Credit Cards & Debit Cards
Tips received per credit cards and debit cards:
In Ontario, we can deduct the credit card processing fees from the tip payments.
We desperately need the details on the closeout report - Tips received per credit Card(MC, Visa, etc.) and debit card.
The lack of this information cost us $400 per month in processing fees that we cannot recover and do not receive income.1 voteThank you for submitting your Idea to UserVoice.
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2 votes
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"Time Per Order" report
Fast service is vital to a restaurant. Would like a report that tracks restaurant performance metric "Time per order". Would like to see it by hour, by day, trends over time.
1 vote -
We need a way to close a drawer during a shift that only batches the drawer we are closing!
We need a way to close a drawer during a shift that only batches the drawer we are closing!
For instance, I have two pos Stations with the same MID #. If I count down or close one drawer to start a new shift, and batch it so someone else can use it, It also batches the other drawer at the same time. There is no way to separate one drawer from the other.
2 votesThank you for submitting your Idea to UserVoice.
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sales tax
third party online sales and sales taxes should be excluded on the report, or reported separately because they pay the taxes, so i get the clear picture of taxes owed to state, county and city, right now its included in the total sales.
1 voteThank you for submitting your Idea to UserVoice.
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More Details on Employees reports
PLEASE bring back number of sales slips and net sales for each employee
and option for individual employee's to have a single report for their own cash out.5 votes -
Reporting Functionality-Export Payments
Under Transaction, an option is available to export Payments but the pre-configured report generated does not allow for user configuration/modification changes to capture additional data fields for data that is captured on the customer receipt.
Additional fields required Item, Price, Categories, Modifiers.
It seems a custom report is required but Clover Support can only suggest submitting request via User Voice instead of creating a support ticket. This should be an easy ask.
1 voteThank you for submitting your Idea to UserVoice.
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Inconvenient for Franchise business
Hi,
We own a franchise business and have realized that the Clover POS system is not very franchise-friendly. For example, the reporting feature could be improved. It would be great if the POS had a function that automatically calculates cash deposits. I know there is a cash deposit category, but it’s not sufficient for our needs. Additionally, when updating the menu, I have more than 30 accounts under my master account. While we can switch between accounts easily, it would be much more convenient if we could update the menu across all accounts at once, as we manage the franchise…1 voteThank you for submitting your Idea to UserVoice.
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Gratuity Reports
Clover automatically deducts gratuities/service charges from the end-of-day report like tips, or is manual processing required to ensure accurate reporting?
1 vote
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