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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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111 results found

  1. End of shift Report
    It would be ideal to have a report where the Servers can print out at the end of their shift, with Credit card total sales, Credit card TIPS total, Cash sales total. And if they owe the house or the house owes them Every other system, but clover has this report. Please do something about ASAP
    Thanks

    6 votes

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  2. When we process payments with our POS system using Clover terminals it use to show our POS check details (Check number and table/customer name) in the transaction details of Clover transaction details. This is now not visible in the new dashboard. We cannot search on check numbers now which makes it very difficult with the high volume of sales we do day to day.

    2 votes

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  3. It’s great to see the Guest Count Report added to Clover Dining. Unfortunately, the report can take several hours to update, and sometimes the final count is not available until the next day.
    Many restaurants need the final Guest Count for their end-of-day closing report. Please make completed transactions reflect faster, ideally in real time or by closing time.

    1 vote

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  4. When setting up new revenue classes today, it is extremely cumbersome and time consuming and leaves much room for error. Items must be assigned to a revenue class one by one. Further more, those revenue classes show up in printer label sections making things very confusing.

    Revenue classes should have the option to assign them by category as well as individually. If I can pull a list of all beers from the beer category and assign them to the revenue class "Beer Sales" it would save hours. Furthermore, users should have the ability to "lock" a cartegory against a revenue…

    1 vote

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  5. Currently when integrated the taxes for the orders get added into the taxes collected even though Clover is not processing these payments. The Restaurant must have a way in reporting of separating these taxes out from the taxes that were on Clover processed payments

    3 votes

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  6. The removed item report used to display a bar- graph by revenue class in dollar amounts, now it displays it by revenue impact percentage. Please change it back

    1 vote

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  7. CLOVER CASH DISCOUNTING - For customers that use clover cash discounting that are on a daily deduct of that cash discounting rate. There is no where to get what their actual credit/debit card deposit should be.

    The only way to figure out that actual deposit for daily rate deduct accounts is to use this formula. Say its a **** % cash discount account. Debit + Credit - **** % = actual deposit.

    This also inflates net sales due to net sales populating that extra **** % on cards. That **** % is an an adjustment so it could be in…

    1 vote

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  8. We have many restaurant merchants reached out and ask for the total report that provides: Gross Total (Sales + Tips) Tips Total Net Sales Total (Sales excluding Tips)

    currently there are only Gross Total and Tip total on the report.

    1 vote

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  9. Most Restaurants and Bars have multiple Shifts throughout the day. Cashiers and bartenders begin their shift with a starting cash (bank) to provide change to their customers. In established restaurants cashiers/bartenders are responsible for all cash transactions, sometimes with and without manager approval. It is a Requirement for their Shift Reports to include starting bank, cash payments, cash payouts and deduction of credit card tips.

    Currently Clover Shift Reports (Homebase) only tracks cash payments and credit card tips. That is unacceptable for most hospitality organizations.

    4 votes

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  10. Merchant is looking for an Employee Sales Report by employee/category on the Device so that they can tip out properly. It used to be from Shifts App but Employee's need to have access to all of their Sales at the end of their shift so they can calculate shared tips with bartenders and cooks. This needs to be on the device as most employees do not have Dashboard access nor is there a computer handy most of the time.

    4 votes

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  11. Need the ability to have a Monthly Sales Report that shows the total Daily amount received broken out for Debit/Credit Card Sales; Cash Sales; Checks; and Gift Card Purchases all on one report. Very similar to the current Monthly Sales Report, but instead of all sales totalled together, break the totals out.

    3 votes

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  12. Create a tips report. Thank you. Include a bi-weekly (or custom time frame) for payroll needs.

    4 votes

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  13. I want the name of items sold to be shown on the first page of orders without going to receipts to read what was sold or the same way like it use to be before and thank you for your support

    1 vote

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  14. In a recent update, the "Tax" column was entirely removed from the primary list view of the Transactions section. For businesses that frequently process tax-exempt orders (such as sales to government institutions, schools, and non-profits), this change has completely broken a critical audit workflow.Because Clover does not have a native, rigid framework for assigning pre-verified tax-exempt customer rules, the standard practice is to use "Remove Taxes" at checkout and type the state entity or exception details directly into the order's Note field. Monthly I would reviewing and reconciling these transactions for state tax audits by sorting the Transactions report by…

    1 vote

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  15. There is currently no way to quickly determine the restaurants (or individuals) sales break down for Food and Liquor. This information (liquor sales) would be useful for servers at the end of each shift to determine the amount they must tip out the bartenders. Additionally, this information would be extremely beneficial for the restaurant to determine sales of periods (daily, weekly, monthly, quarterly, yearly). There has to be a better way to do this, than continuing it on our fingers or with scrap paper. Your assistance is greatly appreciated.

    4 votes

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  16. Merchants should have the ability to pull reports for future placed online orders on their dashboard.

    1 vote

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  17. Please I noticed a change in the latest update that doesn't meet my needs: let me explain.

    In both the desktop and mobile versions, when I go to

    Dashboard > Sales Activity > Transactions,

    the column showing just the "Tip amount" no longer appears; this is important for remote work (which is how I operate, since I’m not always at the restaurant).

    That column used to be visible in the previous version. Is it possible to display it again without having to download the XLS (CSV) file every time?

    Thanks.

    1 vote

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  18. Change my Clover back to its previous version. Clover's latest update has made my bookkeeping far more complicated, and I am looking at changing my payment platform if this update cannot be reversed.

    1 vote

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  19. The custom date/time filters in Reporting → Sales Overview aren't saving on our Flex and Station Solo. Every time we set a custom timeframe for our shift, it resets to default as soon as we navigate away or minimize the app. Please fix this so our custom shift filters stay active—my employees shouldn't have to re-enter our shift hours over and over every day.

    1 vote

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  20. Suggest adding a PDF export feature to the dashboard. This functionality would allow users to easily generate and download PDF documents for:

    Receipts
    Transaction history
    Activity reports
    Other relevant records

    1 vote

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