74 results found
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Merchant receipt needs to print the actual tax & fees not the total
Merchant receipt needs to print the actual tax & fees not the total.
Currently printed customer receipt states the actual fee or taxes however on the merchant receipt where the customer needs to sign it totals the amounts not itemized. If we only have a fee and no taxes it states "total taxes" which is misleading when there are no taxes.2 votes -
credit card capture
Allow for credit card information to be swiped without pre auth to hold open a tab. With pre auth to many chargebacks happening since some pre auths are not falling off immediately and it appears there are 2 charges.
2 votes -
Automatic print for voided items
Option to choose automatic firing for voided items sent to the printer or KDS, currently servers have to manually press a button and the button disappears quickly.
1 vote -
Modifiers Price Adjustments with 3rd Party Integration
Clover should have the options to increase the price of modifiers as well for Grubhub, Doordash and Uber menus that are integrated with Clover POS. For example all 3rd party integrations runs updates on daily basis to sync the menu which brings the price of modifiers to what is set for in store prices and costing a restaurant to not be able to cover their 25% fee from increased menu since it is getting charged at same price on Doordash etc. same as store prices if the prices of items are set with modifiers.
1 voteHello, Thanks for reaching out to Clover with your requirement. We have developed the capability where merchants can make wholesale price adjustments on the modifiers within a given menu. In this way, you can have differential pricing for modifiers in your in-store Vs online ordering channels. We are rolling out this feature to merchants in phases and you should receive this shortly.
Thanks.
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PLEASE put time clock back on the website dash board under Employees menu!!!
PLEASE put time clock back on the website dash board under Employees menu!!! It is cumbersome to find and get to. We don’t process payroll from the station at the restaurant we process it from the office. This was an inefficient change since you have to go through so many clicks and wait for so many pages to load just to click through to the time clock app you are using. Especially if you are in a remote area with poor internet service. Thank you!
2 votes -
Printing off separate line items in and order
Would it be possible to print out separate line item on any order that goes back to the kitchen. Example: Order has salad in it and they send out the salad first, would like the ability to just print off that and not the hold order when that is up etc.
1 vote -
Fix Broomfield, CO Abo's Pizza so it doesn't say Bloomfield. Fix the typo.
Broomfield, CO has an Abo's Pizza that uses your services. Fix the typo so it says Broomfield, not Bloomfield, on all the stuff you send out. Yes, they have flowers there, but the name of the town is Broomfield.
1 vote -
Auto Print When Saving An Order
Right now when I take a carry out over the phone, then click "save", rather than the order automatically printing I'm having to go into the "orders" app, click the order then click "reissue receipt". Three extra steps (time consuming) rather than just auto printing. Please, if possible, update so receipts can auto-print when saving an order.
Thank you!
1 vote -
online menu
should be able to increase prices on everything including group modifiers and not just on items,
also be able to duplicate online menue across locations10 votes -
Online order notifications
Need the ability to have an audible and visual notification when an online order comes in; currently, there is no notification and it can sit there unnoticed while folks are busy with other things, but a ping, or bell when a new standard online order comes in is critical for the business
2 votesThis is released in Q1-2025
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KDS report
Kitchen display Unit:
The KDS generate data such as processing time and average processing time. We would like to access this data in a report. It will help us to manage the efficiency of the kitchen and complaints
4 votesThis is released to all KDS merchants and is available on web dashboard.
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Export orders that shows modifiers
As a store manager I want to be able to export a table that includes items and modifiers on the orders purchased.
The only way to do it now is to click on receipts and to open it one by one
3 votes -
Kiosk rewards needed to be added
Customers need to be able to Get rewards for their Clover Kiosk purchase. Most Repeat customers are using the Clover Kiosk. ..I understand maybe not redeeming their free reward on the kiosk but at least get their points. I called clover support and they said that its not a feature at this time and to come here to post the suggestion/ request
9 votes -
Server name show on kds
Merchant would like the Server name to show on the KDS screen so if the cooks have a question about an order, they know who to ask. Currently it only shows the table name.
1 voteThis was released in early Q1-2025.
You can click on KDS ticket header to see server name for in-store orders
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allow us to upload full screen ads when the clover kiosk is idled
allow us to upload full screen ads when the clover kiosk is idled
resolution can be 2k or 4k.
the magnifying image on the kiosk is really ugly in my opinion
5 votes -
Multi-Menu Price Increase
Currently when increasing pricing for different menus it only increases the items and not the modifiers, please add that all pricing levels updates
7 votes -
KDS should not show already printed orders
Currently the KDS will show all orders even the ones already expedited to the customer. Example
I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…3 votesPlease navigate to the KDS settings under the Courses section and enable the option:
"Switch courses on separate ticket at the time they are fired (default)."
Enabling this setting will ensure that any items fired later for a course are printed on a separate ticket, improving order clarity and kitchen workflow.
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Servers name on KDS order
add the servers name to the order sent to the KDS it only reflects on the printed receipts now.
12 votes -
Kitchen order ready for pickup
Enable indication/notification from the KDS when the items sent to the kitchen are complete and ready for pickup by the server. This can be an indicate on the order itself and the ability to configure if a server should be notified via text or if a notification can be sent to the device that sent the order to the Kitchen.
4 votes -
Editing Order and Adding Items to the Bill after the first person leaves the table
I am Hossein, one of the managers of Diyako Cafe. We are using Clover systems, and we have a very important problem with that. In the case that we have more than one person on a table, and we serve some items to them, when the first person wants to pay for its order and leave and the other people remains, we can’t add any other items to the table. In this situation, the invoice is frozen and the only possible action is asking other guests to pay for their current bill, close the bill and open a new bill…
1 voteThank you so much for sharing feedback. This feature to allow one person leave table and still order remains open, is already available to all TSR plan merchants.
Please refer https://www.clover.com/en-GB/help/take-payments-from-individual-guests and let us know your experience.
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