72 results found
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Route to kitchen printer only applicable items, not whole order
Currently, when an order contains items labelled for different Kitchen Printers, the entire prints on all printers. Can the merchant be able to print only the applicable items of a given order to each printer?
2 votesHi All,
We noticed that the issue you’re experiencing is likely due to item labels not being set up correctly. The good news is that Clover already has a solution for this which other's are using already.
To make sure your items automatically print on the right printer, please follow these steps:
Set up printer labels for your items
Create a Printer Label → https://www.clover.com/en-GB/help/create-a-printer-label
Configure items to send to the correct order printer
Automatically Send Items to Order Printers → https://www.clover.com/en-GB/help/automatically-send-items-to-order-printers
Once these steps are completed, your items will print on the correct printer without any issues.
If you need further assistance, feel free to reach out, we’re here to help!
Thank you,
Clover Product Team
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Sub Catagories
We need sub catagories!!
3 votes -
Transaction Count in Multi-Location Reporting
Add transaction count to multi-location location reporting.
2 votes -
Default Modifier
The Modifiers in COLO automatically set to a specific modifier when the minimum and maximum are both 1. It would be better for the option to have a checkbox that doesn't allow the order to be added to the cart ( like what happens when there are 1min 2 max) than the circle that automatically defaults . This can cause issues especially for merchants who have Vegan/Vegetarian establishments ( the modifier defaulting to a vegetarian item on a vegan order that can easily be overlooked).
2 votes -
Order Management Functionality
We have identified a significant issue with our Clover POS system that is causing considerable confusion among our staff. Specifically, there is currently no functionality to mark online orders as Ready for Pickup or Picked Up. As a result, all incoming orders are displayed in a single list without any indication of their status. This lack of differentiation makes it difficult for our team to manage order flow efficiently and track which orders are still being prepared versus those that have already been collected or are ready for pickup. This a must for good POS system.
3 votes -
Modifiers Price Adjustments with 3rd Party Integration
Clover should have the options to increase the price of modifiers as well for Grubhub, Doordash and Uber menus that are integrated with Clover POS. For example all 3rd party integrations runs updates on daily basis to sync the menu which brings the price of modifiers to what is set for in store prices and costing a restaurant to not be able to cover their 25% fee from increased menu since it is getting charged at same price on Doordash etc. same as store prices if the prices of items are set with modifiers.
1 voteHello, Thanks for reaching out to Clover with your requirement. We have developed the capability where merchants can make wholesale price adjustments on the modifiers within a given menu. In this way, you can have differential pricing for modifiers in your in-store Vs online ordering channels. We are rolling out this feature to merchants in phases and you should receive this shortly.
Thanks.
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Modifier availability or 86 item
The ability to turn on or off the availability of a single modifier, if a modifier runs or not available like a topping, there should be the same availability for the items to 86’ the item or make it unavailable to the modifier single item which could also translate the availability on 3rd party channel platforms and integrate the availability modifier accordingly.
2 votes -
Guest count in Clover Dining - reporting
Clover dining adds no additional reporting to clover. Restaurants need to know:
1. how many guests they have served
2. Average turn times of tables
3. Average spend per guest/tableAll clovers main competitors provide this reporting. The information is there, so why not add a report for it?
22 votes -
remove qr code
Hi,
I’d like to suggest adding an option to remove the QR code from payment receipts. It significantly increases printing time and doesn’t serve any purpose in our current setup.
For high-volume businesses like ours, every second counts. Being able to disable the QR code would help speed up transactions and reduce customer wait times.
Thank you for considering this improvement!
1 voteThis is already supported and merchants have an option to enable or opt-out of this via settings.
Setup App >> Payments >> "Enable Scan to Pay"
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Print Label on Custom Item
When using the "Custom Item" button within Clover Dining, it is not possible to assign a printer label to the item. This means that the item will appear on the guest check but it will never be fired to the kitchen. Am I missing something?
1 vote -
Fix Broomfield, CO Abo's Pizza so it doesn't say Bloomfield. Fix the typo.
Broomfield, CO has an Abo's Pizza that uses your services. Fix the typo so it says Broomfield, not Bloomfield, on all the stuff you send out. Yes, they have flowers there, but the name of the town is Broomfield.
1 vote -
Merchant receipt needs to print the actual tax & fees not the total
Merchant receipt needs to print the actual tax & fees not the total.
Currently printed customer receipt states the actual fee or taxes however on the merchant receipt where the customer needs to sign it totals the amounts not itemized. If we only have a fee and no taxes it states "total taxes" which is misleading when there are no taxes.2 votes -
DoorDash needs both pickup and delivery fulfilment options
Currently, doordash integration on the Clover Online Ordering only offers the pickup option and merchant needs the ability to have both pickup and delivery fulfilment options.
4 votes -
Automatic print for voided items
Option to choose automatic firing for voided items sent to the printer or KDS, currently servers have to manually press a button and the button disappears quickly.
1 vote -
Allow multiple modifier selection on COLO
In-store our clover pos allows us to select multiple identical modifiers by tapping the plus sign next to the modifier name. Example: Order of three tacos with multiple meat options where the three options can be the same or different such as three chicken tacos or 2 chicken one steak. However when a customer places an order of that same three taco entree online they aren't allowed to select multiple of the same meat choice. They are forced to select three different kind of meat. They should be able to select three of the same kind of meat just like…
10 votesMultiple Modifiers was released in October and enabled by default for all products supporting the use case. Please check your Online Store sites to configure this.
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Server name show on kds
Merchant would like the Server name to show on the KDS screen so if the cooks have a question about an order, they know who to ask. Currently it only shows the table name.
1 voteThis was released in early Q1-2025.
You can click on KDS ticket header to see server name for in-store orders
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Enable Clover Online Ordering link & QR Code
In the current version of the Clover dashboard, the option to getting the Clover online ordering link and QR code is not available under the Online Ordering. Could you please enable this feature
4 votes -
PLEASE put time clock back on the website dash board under Employees menu!!!
PLEASE put time clock back on the website dash board under Employees menu!!! It is cumbersome to find and get to. We don’t process payroll from the station at the restaurant we process it from the office. This was an inefficient change since you have to go through so many clicks and wait for so many pages to load just to click through to the time clock app you are using. Especially if you are in a remote area with poor internet service. Thank you!
2 votes -
Printing off separate line items in and order
Would it be possible to print out separate line item on any order that goes back to the kitchen. Example: Order has salad in it and they send out the salad first, would like the ability to just print off that and not the hold order when that is up etc.
1 vote -
credit card capture
Allow for credit card information to be swiped without pre auth to hold open a tab. With pre auth to many chargebacks happening since some pre auths are not falling off immediately and it appears there are 2 charges.
2 votes
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