53 results found
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Export orders that shows modifiers
As a store manager I want to be able to export a table that includes items and modifiers on the orders purchased.
The only way to do it now is to click on receipts and to open it one by one
3 votes -
KDS should not show already printed orders
Currently the KDS will show all orders even the ones already expedited to the customer. Example
I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…3 votesPlease navigate to the KDS settings under the Courses section and enable the option:
"Switch courses on separate ticket at the time they are fired (default)."
Enabling this setting will ensure that any items fired later for a course are printed on a separate ticket, improving order clarity and kitchen workflow.
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Void
I run a restaurant and use a Clover POS system. When I need to void an item that has already been sent to the kitchen, Clover asks whether I want to print the update to the kitchen.
In practice, I don’t find this feature very effective. It creates an opportunity for front-of-house staff to commit fraud by voiding items without the kitchen being able to verify the change.
For example, if a customer pays in cash, a staff member could pocket the cash and simply void the item, leaving no reliable way for the kitchen to cross-check the order.
2 votesThank you for sharing this feedback with us. We really appreciate you taking the time to call this out. Every piece of feedback helps us improve Clover and serve you better. We understand your concern about voiding items after they’ve been sent to the kitchen, especially when it comes to cash orders and preventing misuse. We want to reassure you that Clover is designed so these actions are always visible and traceable.
Here’s the simple explanation.
How Clover Handles This -
1. Deleted items are always recorded
If an item is sent to the kitchen and later canceled, it always shows up in the Delete Item Report.
This report clearly shows:
What item was deleted
When it was deleted
Which employee deleted it
The order it belonged to
This means deleted items cannot be hidden, even if no slip is printed to the kitchen. This report is the main tool…
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Being able to edit a clover dining order, after a guest pays
When a server is assisting a table that has multiple guest and one of the guest leaves early and pays their tab, the system prompts for all the remaining guest/table to pay out their order, otherwise the table is locked and no other edits can be done. Can we make an enhancement to where the table can still order, etc?
2 votesFeature currently exists in system
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Route to kitchen printer only applicable items, not whole order
Currently, when an order contains items labelled for different Kitchen Printers, the entire prints on all printers. Can the merchant be able to print only the applicable items of a given order to each printer?
2 votesHi All,
We noticed that the issue you’re experiencing is likely due to item labels not being set up correctly. The good news is that Clover already has a solution for this which other's are using already.
To make sure your items automatically print on the right printer, please follow these steps:
Set up printer labels for your items
Create a Printer Label → https://www.clover.com/en-GB/help/create-a-printer-label
Configure items to send to the correct order printer
Automatically Send Items to Order Printers → https://www.clover.com/en-GB/help/automatically-send-items-to-order-printers
Once these steps are completed, your items will print on the correct printer without any issues.
If you need further assistance, feel free to reach out, we’re here to help!
Thank you,
Clover Product Team
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Transaction Count in Multi-Location Reporting
Add transaction count to multi-location location reporting.
2 votes -
Modifier availability or 86 item
The ability to turn on or off the availability of a single modifier, if a modifier runs or not available like a topping, there should be the same availability for the items to 86’ the item or make it unavailable to the modifier single item which could also translate the availability on 3rd party channel platforms and integrate the availability modifier accordingly.
2 votes -
Merchant receipt needs to print the actual tax & fees not the total
Merchant receipt needs to print the actual tax & fees not the total.
Currently printed customer receipt states the actual fee or taxes however on the merchant receipt where the customer needs to sign it totals the amounts not itemized. If we only have a fee and no taxes it states "total taxes" which is misleading when there are no taxes.2 votes -
credit card capture
Allow for credit card information to be swiped without pre auth to hold open a tab. With pre auth to many chargebacks happening since some pre auths are not falling off immediately and it appears there are 2 charges.
2 votes -
Online order notifications
Need the ability to have an audible and visual notification when an online order comes in; currently, there is no notification and it can sit there unnoticed while folks are busy with other things, but a ping, or bell when a new standard online order comes in is critical for the business
2 votesThis is released in Q1-2025
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kds time when making orders
When making the orders on the KDS there needs to be the actual time on the top bar of the screen not just the timer when the item was fired.
2 votesThis is released in early Q1-2025
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I switched to you with the promise that my BentoBox website will work seamlessly.; it has with 1 glaring omission. The ability to mark an or
A button on the orders screen to mark an o line order ready for pickup
2 votesThank you for your feedback!
This feature is already available as part of our current offering for bentobox integration. To help us look into your specific setup and ensure everything is working as expected, could you please share your Merchant ID? We’ll be happy to investigate further.
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Automatic email/text campaigns
E.g., Welcome, Big Spender / Most Loyal, & We Miss You campaigns
1 vote -
Allow an Auto Gratuity on Invoices
We are so excited to see that Itemized invoicing & invoice tip suggestions have started to roll out!
Are there plans to make it possible to add an auto gratuity to an invoice before sending?
We work with a merchant that needs the ability to add an auto gratuity line item on some of their catering invoices. They said that some large clients always tip 15% & anticipate that the 15% will be included as a line item on the invoice already. They would like the option to still add a tip before sending, as needed.
Thanks!
1 vote -
Print Menu Items Prices to Kitchen Printers
Menu Items or custom items should print the price to the kitchen printer. I almost got in a fight with the Chef because he asked me how much I was charging for a custom item and I told him 8.99 and he asked me to see my handheld. I told him I don't have time for this and we kept arguing and it was embarrassing for the customers watching everything.
1 voteThank you for taking the time to share your experience with us. We truly appreciate your honesty, and we understand how uncomfortable that situation must have been for you in front of your customers.
We’d like to clarify that showing prices on kitchen tickets is generally not considered best practice. Kitchen staff should only focus on what needs to be prepared and when, without being concerned about pricing. This helps avoid confusion and keeps the workflow smooth.
Regarding custom items, if the chef needs price details to decide on preparation or cost optimisation, we recommend creating a dedicated item in your inventory instead of using a generic custom item. This way, the price and recipe are clearly defined upfront, and there’s no need for back-and-forth during service.
Our goal is to make your operations as seamless as possible, and your feedback helps us improve. If you’d like, we can guide…
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kds needs server names on tickets
Display server names is essential for Expo mode on KDS. If there is a question with a ticket, the expo person needs to know what server to go to.
KDS needs a summary of all orders with counts. If there are 5 tickets on the display, there needs to be a summary bar like freshKDS that shows for example 5 burgers 4 soups 1 sub etc. the total number or all items that are fired in a summary.
Needs font and color sizes
Table numbers could be bigger and Dine in or take out could be smaller
1 vote -
Clover Online Menu Customization
Offer more customization options and color choices for the Clover Online Menu.
Provide various background type and color options, including the ability to upload a custom background image.
1 voteOur new platform for Ecommerce Websites supports these features, and is generally available to Retail and Service merchants, and is gradually being rolled out to Restaurant merchants.
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Set menu per item or user passcode
Set a menu and or hide menus based on device (serial number or user passcode) The idea here is for a bar to automatically to open register and see the bar menu, coat check to see the coat check menu, pool side to see the pool side menu, full service in the restaurant. This way a single account can be customize by department.
1 voteThank you for reaching out to us. In your POS device, navigate to Change Menu scree. You should see an option to pin a menu to that device. With this functionality, this device will always have the selected menu pinned to it.
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Disable guests at table pop up
Need a setting to disable the pop up for number of guests in Clover Dining
1 voteTo support the upcoming Guest Count Report planned for release in 2025, we’ve updated the default settings to require guest count entry for every order. This change ensures consistent and accurate data collection across all dining experiences.
If merchants prefer to revert to the previous settings, they can do so by navigating to:
Dining App → Hamburger Menu (top left) → Settings → Define Guest Count
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Cash Change Back before receipt
Clover just altered the cash checkout process. It now asks if a customer wants a receipt BEFORE telling the employee what change was due. Please fix it!
1 vote
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