53 results found
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Show Change Due on the "Customer is selecting receipt type" Screen
I have had several merchants reach out to me, their ISO, because their teams cannot see the Change Due until the customer chooses a receipt type. They are left starting at a screen that says:
"Customer is selecting receipt type...No Receipt or Print"
If they make the receipt selection for the customer so that they can get to the Change Due screen, the customer doesn't have the option to email it to themselves.
Could we please show the Change Due on the merchant facing side while the customer selects a receipt type.
It is especially confusing for team members when…
1 vote -
Multi Language support
I need to be able to translate input from foh handhelds to boh printer. English speaking server to Spanish speaking cook
1 voteThanks for sharing this idea!
To support kitchen staff who prefer working in Spanish, we encourage you to use the Item Alternate Name feature in Inventory. This allows you to add item names in Spanish, which will appear on both the Kitchen Display System (KDS) and printed receipts in the BOH.
As a helpful reminder:
"Use alternate inventory names – Prints the alternate name on the label. If the employees preparing the order speak another language, consider using alternate names."This small change can make a big difference in improving clarity and efficiency in the kitchen.
Let us know if you need help setting this up!
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Items with different prices
There is an issue when we have items with different prices based on size for example. On kiosk the costumer sees the items with 0 price then he has to choose the size.
It looks ugly when items are shown with $0.00 prices. If there is a way to post the base price of the item and can be changed when choosing the size.. That will be great.1 vote -
Modifiers Price Adjustments with 3rd Party Integration
Clover should have the options to increase the price of modifiers as well for Grubhub, Doordash and Uber menus that are integrated with Clover POS. For example all 3rd party integrations runs updates on daily basis to sync the menu which brings the price of modifiers to what is set for in store prices and costing a restaurant to not be able to cover their 25% fee from increased menu since it is getting charged at same price on Doordash etc. same as store prices if the prices of items are set with modifiers.
1 voteHello, Thanks for reaching out to Clover with your requirement. We have developed the capability where merchants can make wholesale price adjustments on the modifiers within a given menu. In this way, you can have differential pricing for modifiers in your in-store Vs online ordering channels. We are rolling out this feature to merchants in phases and you should receive this shortly.
Thanks.
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remove qr code
Hi,
I’d like to suggest adding an option to remove the QR code from payment receipts. It significantly increases printing time and doesn’t serve any purpose in our current setup.
For high-volume businesses like ours, every second counts. Being able to disable the QR code would help speed up transactions and reduce customer wait times.
Thank you for considering this improvement!
1 voteThis is already supported and merchants have an option to enable or opt-out of this via settings.
Setup App >> Payments >> "Enable Scan to Pay"
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Print Label on Custom Item
When using the "Custom Item" button within Clover Dining, it is not possible to assign a printer label to the item. This means that the item will appear on the guest check but it will never be fired to the kitchen. Am I missing something?
1 vote -
Fix Broomfield, CO Abo's Pizza so it doesn't say Bloomfield. Fix the typo.
Broomfield, CO has an Abo's Pizza that uses your services. Fix the typo so it says Broomfield, not Bloomfield, on all the stuff you send out. Yes, they have flowers there, but the name of the town is Broomfield.
1 vote -
Automatic print for voided items
Option to choose automatic firing for voided items sent to the printer or KDS, currently servers have to manually press a button and the button disappears quickly.
1 vote -
Server name show on kds
Merchant would like the Server name to show on the KDS screen so if the cooks have a question about an order, they know who to ask. Currently it only shows the table name.
1 voteThis was released in early Q1-2025.
You can click on KDS ticket header to see server name for in-store orders
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Printing off separate line items in and order
Would it be possible to print out separate line item on any order that goes back to the kitchen. Example: Order has salad in it and they send out the salad first, would like the ability to just print off that and not the hold order when that is up etc.
1 vote -
Auto Print When Saving An Order
Right now when I take a carry out over the phone, then click "save", rather than the order automatically printing I'm having to go into the "orders" app, click the order then click "reissue receipt". Three extra steps (time consuming) rather than just auto printing. Please, if possible, update so receipts can auto-print when saving an order.
Thank you!
1 vote -
Please fix Clover dinning app FIRE ALL glitch.
Please fix Clover dinning app FIRE ALL glitch.
When pressing “Fire All” screen returns to table layout as the order has been printed/ sent to the kitchen printer. But when go back to the table it is not marked as “printed”
The screen should remain in such order screen if “Fire All” did not go thru.
Tried below but did NOT resolve the issue.
hard reset / re-associated
Replaced to a new station1 vote -
Editing Order and Adding Items to the Bill after the first person leaves the table
I am Hossein, one of the managers of Diyako Cafe. We are using Clover systems, and we have a very important problem with that. In the case that we have more than one person on a table, and we serve some items to them, when the first person wants to pay for its order and leave and the other people remains, we can’t add any other items to the table. In this situation, the invoice is frozen and the only possible action is asking other guests to pay for their current bill, close the bill and open a new bill…
1 voteThank you so much for sharing feedback. This feature to allow one person leave table and still order remains open, is already available to all TSR plan merchants.
Please refer https://www.clover.com/en-GB/help/take-payments-from-individual-guests and let us know your experience.
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