129 results found
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Exchange Option
This is more of a complaint/suggestion, not an idea. Our business has the gold plan - Restaurant plan, but we are not a restaurant, although we utilize a lot of the same Clover options included with this plan. We are a ******** bar/tasting room that also sells merchandise. Many times a customer will purchase an item, let's just say it's a shirt, and they come back the next day or next week because it's the wrong size. On the Restaurant plan, you cannot complete an Exchange, only a Refund. So we have to refund the guest's form of payment to…
1 voteThank you for submitting your Idea to UserVoice.
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Swipe Card to Pull Up Customer Order
I have a merchant using xxxx that is interested in Clover. They are not going to move forward with Clover, because they need the ability to pull up an order simply by swiping/inserting the card that they have on file for the bar tab/pre-auth. This is a music venue/bar that gets very loud, and therefore they need the ability to pull up an order without needing to communicate with the customer over loud music. If Clover could implement this, they would 100% move.
1 voteThank you for submitting your Idea to UserVoice.
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Redeem Gift Cards Online
Please add the ability for customers to redeem Clover Gift Cards when making purchases via Clover Online Ordering or any Clover eCommerce platform.
1 voteThank you for submitting your Idea to UserVoice.
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Epson Printer Capabilities
Currently, the Epson printer connection with the Clover POS does not allow us to limit printing to only to-go orders or online/mobile orders. As a result, labels are being printed unnecessarily, which leads to wasted supplies.
We would love to explore adding this functionality to the integration, as it would help streamline operations and eliminate the need for additional labels going to waste.
Please let us know if this is something that can be supported now or considered for future enhancements.
1 voteThank you for submitting your Idea to UserVoice.
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Allow an Auto Gratuity on Invoices
We are so excited to see that Itemized invoicing & invoice tip suggestions have started to roll out!
Are there plans to make it possible to add an auto gratuity to an invoice before sending?
We work with a merchant that needs the ability to add an auto gratuity line item on some of their catering invoices. They said that some large clients always tip 15% & anticipate that the 15% will be included as a line item on the invoice already. They would like the option to still add a tip before sending, as needed.
Thanks!
1 voteThank you for submitting your Idea to UserVoice.
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Customer Covers By Hour
In the dashboard, have a report that will tell you how many cover counts by hour. There is an existing sales report, but it does not show how many guests were served.
1 voteThank you for submitting your Idea to UserVoice.
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Cloning Permission Settings Roles/Permissions
Many multiple locations are under different legal corps but maybe the same owner or franchisee. Setting up multi location permission settings rather than being able to copy or close them takes a long time for a merchant to setup and delays implementation.
1 voteThank you for submitting your Idea to UserVoice.
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Item Priority on Kitchen Printer
Inventory currently has the ability to have labels and categories when sending it to an assigned kitchen printer. It would be very helpful if we could also give each item a "priority" in which it is printed on the ticket.
If a customer wanted to turn on a feature that allowed them to also give those items a priority would make things much smoother in a kitchen that only has a single kitchen printer.
For example:
Inventory items currently have the ability to be categorized. When assigned to a category, you can also assign a Priority level.
Hamburger - category…
1 voteThank you for submitting your Idea to UserVoice.
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TOGGLE BETWEEN 5/10 TICKET VIEW FROM MAIN SCREEN
The KDS has been a great addition for us. We would love to see a button on the main screen to toggle between the 5 ticket view and the 10 ticket view rather than having to go to the settings and change it there. To be able to just click a button on the main screen to change that would be AMAZING and save time in a fast paced environment like we have.
1 voteThank you for submitting your Idea to UserVoice.
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Print dining table name on credit card payment receipt's merchant copy
Enable printing the dining table name on the credit card payment receipt's merchant copy. This is helpful to the merchant as their servers share tips with the chefs at tables from certain dining rooms. This feature was available in the previous version, but is no longer available after replacing the Clover Station.
1 voteThank you for submitting your Idea to UserVoice.
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Renaming Guest 1, Guest 2, Guest 3...etc.
We need to be able to "rename' in the Clover Dining App tables/tickets that have multiple guests. This will help us:
1) Make a personal connection
2) Identify which guest ordered what
3) Simplify the billing process when we go to collect payment1 voteThank you for submitting your Idea to UserVoice.
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Percent Increase
Allow prices (VIA modifier) to be increased by a percentage vs flat dollar amount. For example, double liquor drink orders, etc.
1 voteThank you for submitting your Idea to UserVoice.
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Online Ordering - Daypart
Dayparts is currently applicable to "In Store (POS devices)" only. Make Dapyparts applicable to Online Ordering and 3rd Party Ordering (Doordash, GH, UE etc).
This will enable to have menus available at specific day/time for online ordering too, in line with the In Store (POS devices) that's available currently.
1 voteThank you for submitting your Idea to UserVoice.
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DoorDash Drive Tips
We have set up the DoorDash Drive Clover integration, and it works fine. But, the only tip option on the order checkout screen from the customer view is "Tips For Delivery Person". Tips go to the Dasher. The in-store employees who prepare and package the orders are not receiving any tips. Clover support was unable to assist with this.
Is there a way to add another tip option for customers to give our employees a tip on their order?
1 voteThank you for submitting your Idea to UserVoice.
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Inventory Export/Import Should Include Revenue Class
The inventory export/import spreadsheet includes a description for Revenue Class but the Items tab does not include the column. I can add the column and successfully import Revenue Class, but there is no way to export the revenue class. Please fix this error.
1 voteThank you for submitting your Idea to UserVoice.
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Print Automatically to Multiple Printers
Merchants would like to be able to automatically print to several order printers without the use of kitchen labels. Currently, if there are multiple printers, it has them select which to print to and manually reprint the order label if an additional copy is needed.
1 voteThank you for submitting your Idea to UserVoice.
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Add customer to closed order
We need the ability to add a customer to an order even after it is closed. Currently, if the order is completed, we are not able link the order to a customer. So, we are missing the ability to see customer history.
1 voteThank you for submitting your Idea to UserVoice.
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Discount Permissions - Multi-Level
Need to be able to control which discounts are available per job code.
Currently the discount permission is all or nothing. Meaning, a employee can either have the ability to discount or not discount.
We are requesting the ability to assign discounts to certain job codes so that they can have access to some but not all discounts.
It currently is all or nothing.
1 voteThank you for submitting your Idea to UserVoice.
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reorder on customer app
Reorder Recommendation for POS Customer App
To enable fast and convenient reordering in the customer app, the POS should support Reorder Last Order, Order History with Edit, and Saved Orders. Customers can quickly repeat a previous order with one tap, make necessary edits such as quantity or item changes, and place the order without starting from scratch. New orders can be saved as favorites for future quick ordering.
1 voteThank you for submitting your Idea to UserVoice.
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Add cost
MODIFIERS: ADD COSTS SO WE CAN GENERATE ACCURATE PROFIT REPORTS!!!
As of now, we can only add a cost to an item. If someone wants to change a size, add an ingredient, etc that costs extra, we have no way for that to reflect on the cost of the item which makes the profit reports useless. I was told that the only work-around is to turn every single modifier into an item button, which would be incredibly tedious and will not work for a busy cafe.
1 voteThank you for submitting your Idea to UserVoice.
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