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Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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160 results found

  1. THE CUSTOM MODIFIER SHOULD HAVE THE OPTION TO ADD PRICE, SAME AS A CUSTOMER ITEM.
    THEY'RE SPECIAL OCCASIONS WHEN CUSTOMERS ASK FOR SPECIFIC ORDERS THAT AREN'T SET MODS AND ITS EASIER TO RING UP THE ORDER WITH A CUSTOM MODIFIER WITH AN OPTION TO ADD PRICE.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  2. Problem: Once created, discounts are only available or must be deleted AND they can be applied to both Order and Item level. They are also often disorganized.

    Solution: Make discounts available or unavailable (optional) so we don't have to delete them and allow them to be applicable for Orders or Items only, or both. This way employees cannot accidentally apply BOGO 50% OFF item only discount to an entire order.

    Also, please give us the ability to organize discounts alphabetically or as category/groups, also allowing to display in register separately or in categories -- perhaps we can add/delete custom categories…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  3. Partial payment order Management

    Ability to running an open tab/order/check after a partial payment is applied. In a bar environment it is common to have a party of guests running a single tab/order. Some guests leave and request to apply a partial payment. Others stay and continue to add items to the existing tab/order. This option is currently not possible in Clover, but available in most competitive pos products.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  4. just opened a new restaurant, but I don’t see the service charge pop up automatically when I hit “Pay.” This feature works correctly in my other three restaurants. I contacted Clover Support, and they told me that the new updates no longer include this feature. Please add this feature back.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. Please add the ability for customers to redeem Clover Gift Cards when making purchases via Clover Online Ordering or any Clover eCommerce platform.

    1 vote

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  6. I would like customers to be able to scan their coupon on the mini when using the promo feature rather than us taking their phone and scanning on our clover device.

    1 vote

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  7. Enable printing the dining table name on the credit card payment receipt's merchant copy. This is helpful to the merchant as their servers share tips with the chefs at tables from certain dining rooms. This feature was available in the previous version, but is no longer available after replacing the Clover Station.

    1 vote

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  8. Allow prices (VIA modifier) to be increased by a percentage vs flat dollar amount. For example, double liquor drink orders, etc.

    1 vote

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    0 comments  ·  Menu  ·  Admin →
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  9. We have set up the DoorDash Drive Clover integration, and it works fine. But, the only tip option on the order checkout screen from the customer view is "Tips For Delivery Person". Tips go to the Dasher. The in-store employees who prepare and package the orders are not receiving any tips. Clover support was unable to assist with this.

    Is there a way to add another tip option for customers to give our employees a tip on their order?

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  10. The inventory export/import spreadsheet includes a description for Revenue Class but the Items tab does not include the column. I can add the column and successfully import Revenue Class, but there is no way to export the revenue class. Please fix this error.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  11. Merchants would like to be able to automatically print to several order printers without the use of kitchen labels. Currently, if there are multiple printers, it has them select which to print to and manually reprint the order label if an additional copy is needed.

    1 vote

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  12. We need the ability to add a customer to an order even after it is closed. Currently, if the order is completed, we are not able link the order to a customer. So, we are missing the ability to see customer history.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  13. Need to be able to control which discounts are available per job code.

    Currently the discount permission is all or nothing. Meaning, a employee can either have the ability to discount or not discount.

    We are requesting the ability to assign discounts to certain job codes so that they can have access to some but not all discounts.

    It currently is all or nothing.

    1 vote

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  14. Reorder Recommendation for POS Customer App

    To enable fast and convenient reordering in the customer app, the POS should support Reorder Last Order, Order History with Edit, and Saved Orders. Customers can quickly repeat a previous order with one tap, make necessary edits such as quantity or item changes, and place the order without starting from scratch. New orders can be saved as favorites for future quick ordering.

    1 vote

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  15. When commencing an oreder in the takeaway section of the dining app, i then have to add guest numbers and then hit takeaway again for order type, if not it defaults to dine in. once you have added an item it can not be amended. this step is counter intuitive as you have aleady initiated the order in take away and should not be necessary

    1 vote

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  16. You can choose on "tap pay" or on "invoice print" but not on completed transaction. This make no sense. when i tap pay then the customer changes their mind i go back and change the item but the docket is already printed and the meal being prepped. Should have a print docket triggerred by on completed transaction.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  17. Please allow CLOVER POS in inventory to assign colors to each item that show that color on the KDS screen. Example: Make it red and it will show on the KDS screen in RED writing. Same with any modifier. This gives expo the opportunity to see when these modifiers and special items such as toast in a separate color to help Efficiency and timing better.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  18. Is there a reason store owners aren't allowed to choose delivery without being forced to use a 3rd party? Small town Iowa business owners provide their own drivers. There should be an option for their customers to select this when ordering online.

    1 vote

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  19. It would be helpful to be able to assign a different default order type to each register rather than having to choose the order type every time. For example, a drive thru register could be set to Drive Thru as a default order type to help minimize mistakes in the kitchen.

    1 vote

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  20. When you make an online order, when you check out the tip function defaults to the lowest tip amount. If the customer doesn't check none, it will default to the lowest tip amount instead of None. we need that to default to None!!!!

    1 vote

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