148 results found
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Better Reporting for Surcharge Collected
Please make it so that surcharge collected is reported separately from total sales on batch reports and closeout information.
1 vote -
Make Customer Name More Prominent on Order Receipts
On Clover order receipts, the employee name is currently bolded, while the customer name is not. This makes it difficult for staff to quickly identify which order belongs to which customer, especially during busy hours or when multiple orders are being prepared at once.
Please update the receipt formatting so that the customer name is bolded or otherwise made more visually prominent than the employee name. This small change would improve order accuracy and efficiency in customer-facing environments.
1 vote -
Print a transaction report on our handheld machines
My servers need to be able to print a report that will show individual transactions with the gratuity listed also. This will greatly help us identify errors and every processor I have ever used has this function. I can't be the only restaurant that needs this function.
1 vote -
Display order numbers from the dining app
Display order numbers from the Dining app.
Most of restaurants use the Dining app and Kitchen Display. However, when they fire orders from the dining app, it doesn't show up the order numbers on the KDS. It's really uncomfortable. One of tech staffs explained to me if I use "Register" app it would display. Seriously?.. We are not fast-food restaurant, we need table numbers and order numbers.
Please, fix this issue on the next update!1 voteCurrently, due to space constraints on the Kitchen Display System (KDS) ticket header, we are only able to display a single unique identifier for each order. For orders originating from the Dining app, we prioritize showing the table number, while for orders from the Register app, we display the order number. This approach helps the kitchen identify the order's destination - whether it's for dine-in, takeaway, or deliver, within the limited space available.
We understand that having both table number and order number visible would significantly improve clarity and workflow, especially for full-service restaurants like yours. Your feedback is valid, and we recognize the inconvenience this may cause.
Please rest assured that we’ve noted this request and will be reviewing it with our engineering teams for future updates. We’re committed to improving the experience for all our restaurant partners and will keep you informed as we explore solutions.
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Option to print transaction list with closeout report
It would be great if there were an option to print the list of transactions included in the closeout batch report. I am aware it can be viewed online or on the device but a printing option would be more convenient for me. That was one of the questions I asked the sales person before switching over, only to find that the option is not even an option.
1 vote -
View Open Orders on Dashboard
When in the restaurant, it's easy to see all open orders. On the dashboard, there is no way to filter on open orders, forcing me to scroll through hundreds of orders to find those that haven't yet been paid.
1 vote -
Condensed sales report needs to include totals
The new condensed sales report on device provides the Sales by Tender Type, but we must add the figures together to determine card totals. It'd be helpful to have the "Total" section from the Full Report on the Condensed Report.
1 vote -
Add Order Notes Option From Pay Screen
It would be beneficial to have an option to add order notes to an order after hitting pay in the Register App. This would allow merchants to go in and add a note while taking payment for an order, eliminating order bottlenecking for high velocity businesses (like counter service restaurants).
0 votes
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