314 results found
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Reopen Orders for Non-Card Payments
Recently Clover released the feature that allows merchant to reopen completed table orders. This feature has been a great addition however merchants are only able to reopen orders if the payment was made with card.
If the payment was made with Cash or Other Tender options then the order cannot be reopened. It can only be refunded. This does cause issues because sometimes merchants incorrectly mark the payment as cash or makes a mistake during split payments.
The reopen feature works great with card payments but we need the merchant to have the ability reopen the order and reassign it…
9 votes -
Different Service Charge Auto Gratuity per Section in Clover Dining
Ability to add different service charge percentage or fixed fee for different sections of clover dining table mapping. Example Dine-In section 15% to go order 5% banquet hall section 10% but all sections are working tables that are simultaneously be used live in a site.
9 votes -
A doubles button for booze.
When someone orders a double, I’d like to be able to just double the price of the liquor selected. Since every alcohol has a different price, my only option is to make a unique modifier for every single bottle of booze, instead of just 1 modifier that has a variable price depending on the item being doubled.
9 votes -
Allow multiple modifier selection on COLO
In-store our clover pos allows us to select multiple identical modifiers by tapping the plus sign next to the modifier name. Example: Order of three tacos with multiple meat options where the three options can be the same or different such as three chicken tacos or 2 chicken one steak. However when a customer places an order of that same three taco entree online they aren't allowed to select multiple of the same meat choice. They are forced to select three different kind of meat. They should be able to select three of the same kind of meat just like…
8 votesThank you for submitting your Idea to UserVoice.
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Allow for Special Instructions on COLO2 to be optional
Allow for Special Instructions on Online Ordering to be optional. Customers are taking advantage of asking for additional items on food, and employees are having a hard time figuring out if items that customers are listing under special instructions have been paid for or are needing payment collected. I tried to turn this Special Instructions off myself and there is no option to do so. I also called in to Clover to ask Tech Support to turn it off for me, they said this option is not optional to have removed.
8 votesThank you for submitting your Idea to UserVoice.
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Cancel Online Orders
Add feature to allow merchants to cancel an online order and notify the customer. They should also be able to cancel a specific item in an order and notify the customer. If a merchant runs out of an item or needs to cancel an order for some other reason, they need the option to cancel the order and for the customer to be notified so they do not come to the business expecting their order.
8 votes -
Automatically Print Itemized Bill Along with the Expo Receipt for Online Orders
A couple of my restaurant merchants would like the option to enable an Itemized Bill to automatically print along with the Expo Order Receipts that are printed when an Online Order is placed.
Currently there is only an option to enable the expo order receipt to print so my merchants have to go into the "orders" app to print out the itemized bill for their customer. Having a setting option where this feature can be enabled would be extremely helpful for my restaurants that run a high volume of online orders.
Thanks
8 votes -
POS on Go
Please add the POS interface to Clover Go app.
We are a restaurant and our staff would like to use tablets to take orders.8 votes -
Make 86ing Online menu items easier.
Why did Clover take away the column for 'Online' in the inventory app on the device? Seems the only way to remove an item is now through the dashboard. This is not easier when a restaurant is busy. We need a way to remove (not just grey out and say "unavailable") a menu item from the online menu. It was there until a couple of months ago.
8 votes -
The ability to add a printer beeper/buzzer to the Star TSP100 order printer
Star already supports a printer buzzer (model BU01-24-A) that plugs into the RJ11 jack at the back of the unit. Ideally, we could set this to print to only certain order types, namely online orders that employees wouldn't necessarily be aware of.
8 votes -
More Details on Employees reports
PLEASE bring back number of sales slips and net sales for each employee
and option for individual employee's to have a single report for their own cash out.8 votes -
individual server reports
Servers should only be able to see their own report, have access to only their guest checks, only see sales for current day transactions. This is a security and privacy issue
8 votes -
Include Images and Descriptions in Export and Import files
Include Images and Item Descriptions in the Export / Import files. Needed for Multi Location management.
7 votes -
Inventory Numbers on Modifiers
We are a brewery that sells many merchandise items, clothing, hats, sweatshirts, glassware etc. Of the items we sell: beers, cans of to-go beer, glassware, signs, growlers etc. we can add an inventory number to the item, which subtracts from the inventory when we sell that item. This works perfectly for our inventory tracking, showing the total number of the items still in inventory after each day.
For clothing items this system is not helpful or useable as it will show the number of total shirts, not what is needed, the inventory number of each different size of the shirts.…
7 votes -
Voided Items
Please allow employees to use the quick reorder button (plus button) to re-ring printed items such as drinks and cocktails while not being able to void items. The current setting called “edit printed items without override” does not allow you to quickly re-ring items without giving access to void items. The option is there for “delete an item from an order” but the server needs this capability turned on. The void and plus button need to be separated as settings for printed items. This is a big deal for a high volume restaurant.
6 votes -
Tip Pool
Creating the option for support staff tip outs to be able to be auto calculated, by percentages of sales on sales report for each server
6 votes -
Negative Modifiers
If someone doesn't want a topping on a sandwich, then we'd like to be able to deduct that from the price so that they aren't paying for something they aren't getting anyhow. This isn't a standard practice pretty much anywhere but for our business we'd like to set ourselves apart by offering it.
6 votes -
Kiosk rewards needed to be added
Customers need to be able to Get rewards for their Clover Kiosk purchase. Most Repeat customers are using the Clover Kiosk. ..I understand maybe not redeeming their free reward on the kiosk but at least get their points. I called clover support and they said that its not a feature at this time and to come here to post the suggestion/ request
6 votes -
Adding menu items to online menu from device
We should be able to add menu items to our online menu from the device. We used to be able to do this with the "online" column in the inventory app. Clover has taken the entire column away, making the only way to add an item through the dashboard. This is not convenient.
6 votes -
Different Menus for Clover Dining Table QR Codes
We want the ability to have the (Clover Dining) Table QR Codes to point to different menus. The use case is that when people are dining in we want to allow them to order pastries like croissants. However, if they order online via direct link to the clover menu, or 3rd party, they should not be able to order pastries. Another example would be alcohol, can't have people ordering that online, because they must be in-person to check ID.
Perhaps there could be a separate Menu Channel for each table in Clover Dining. Or at least a separate Menu Channel…
6 votes
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