45 results found
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Multiple Cards on file for single customer
Can we enable a customer profile to be able to store multiple cards on file? I have many merchant's who's customers bounce between cards and the customer would like the merchant to be able to securely store multiple card numbers on their account. Like a wallet.
1 voteThank you for submitting your Idea to UserVoice.
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Rewards limitations
The rewards program is overpromised and not meeting expectation. For customers who are making large purchases, we need the ability to redeem more than one accumulated reward per transaction. This limitation does not allow me to be competitive in my market compared to big box stores. I need to be able to offer the customer to redeem multiple $1 off if they have the points.
Also- the complicated way the customers are saved in under the "customer" tab with one account showing the customer profile and a completely different profile for rewards creates unneeded duplication and entry errors.
please update…
1 voteThank you for submitting your Idea to UserVoice.
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Customer Profile Enhancements
Several Ideas here for native software:
-Bulk import for customer data from a spreadsheet.
-A Tax exempt check box on customers profile.
-Automatic discounts, individual per customer, with options for % or $ amount with category or item exemptions. (not 3rd party app)
-Display BOTH the Customer name AND Business Name on the POS in correct format!1 voteThank you for submitting your Idea to UserVoice.
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Gift cards-
Gift cards purchased in store or digitally should link to the transaction so if a customer lost a gift card or a digital one is not received by email or text it can be tracked to be able to resend to the customer. Right now you have to look up the transaction and find it and then go to gift card report and match the gift card so you can find the gift card number if you can find transaction but if digital you should be able to find the digital copy to resend.
4 votesThank you for submitting your Idea to UserVoice.
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Updating Rewards For Customer From POS versus Dashboard
Currently the only location where points can be adjusted is via the Dashboard. That capability should be prioritized to the POS. It is a major friction point to have to log into the Dashboard to adjust Rewards Points when it could have been done from the POS.
1 voteThank you for submitting your Idea to UserVoice.
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Refund to Gift Card in Refunds App
We need the option to offer a refund to a gift card through the gift card app. For example, a customer was exchanging an item that was gifted to them, so we didn't have the ability to find the original transaction to put a refund on a gift card for her immediate use on a replacement item. The option to apply a refund to a gift card IS only available when refunding select items within the original transaction.
1 voteThank you for submitting your Idea to UserVoice.
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Updating Rewards For Customer From POS versus Dashboard
Currently the only location where points can be adjusted is via the Dashboard. That capability should be prioritized to the POS. It is a major friction point to have to log into the Dashboard to adjust Rewards Points when it could have been done from the POS.
1 voteThank you for submitting your Idea to UserVoice.
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Implement Reward Description/Rules
Currently, there is no option to add a description or terms to an ongoing reward. It would be very helpful to have the ability to include reward rules and restrictions directly within the reward details.
For example, I would like to specify that rewards cannot be combined with other promotions and that clients must choose either the promotional offer or their rewards. I would also like to state that rewards expire one year after they are earned.
Having a description field would help clearly communicate these terms to clients, reduce the need for manual explanations, and minimize misunderstandings or misuse…
1 vote -
CUSTOMER INFO WINDOW
Currently, when an order is completed and "Pay" is selected, Clover immediately opens the payment screen. To add a customer's name or phone number, staff must go through additional steps, which slows down the checkout process.
Request: Before displaying the payment options (Cash/Card), show a simple pop-up with fields for:
Customer Name
Phone Number
Skip Button
This would make customer information collection much faster and more efficient, especially during busy periods.1 voteThank you for submitting your Idea to UserVoice.
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Check Gift Card Balances on the Gift Cards Dashboard
It would be extremely helpful for the clover gift cards dashboard to be able search a specific gift card number to check its activation, purchase history, and current balances. This feature is currently available on the device but it does give much more than just the current balance available.
Right now in order to find a specific gift card and see if the gift card has made any purchase we have to find the individual daily promo details reports and its very cumbersome to find the information.
A more streamlined gift card number search feature would be extremely helpful especially…
1 voteThank you for submitting your Idea to UserVoice.
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rewards no longer available
Your marketing dept took the awards program away from me without warning. They say it is because my business code is retail cigars. Clover should not be the social police. A liquor store across the street from me has clover rewards and sales cigars! In fact if you search for cigars on the clover mobile app, many cigar retailers still show up. But no longer me. It is not fair to take away a great program because someone in Clover marketing does not like tobacco. Stick to making great POS systems and but out of social engineering. Allowing some cigars…
1 vote -
rewards
Please allow restrictions to be made on the discount given from the rewards loyalty program. For example, I would like to prevent the rewards discount from being redeemable on tobacco items. We do not have enough markup on tobacco to give the discount that is given on the rewards app.
5 votesWe're aware of the need for item restrictions on Rewards and Promotional offers, and are working on prioritizing this in our roadmap.
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Option to extend Expiration on promo
I would like the promo feature to be more user friendly by allowing us to extend the expiration date before the promo ends. I would also like customers to be able to scan the coupon on their side on the mini and not have to hand their phone to staff.
1 voteThank you for submitting your Idea to UserVoice.
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Add features like buy 1 get 1 free Offer
I migrated my pos to Clover and I am not that happy. It has no basic options like giving offers to customers like buy 1 get 1 free or buy 1 get 50% off to each product.
When we add each product to the inventory, need the option to add offers to each products.20 votesCurrently working on prioritization of offer conditions including BOGOs.
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Order Receipt email or phone number missing
When Payment is made, Clover does not bring in the customers email or phone number from their bank, we dont want to have to manually put it in every time.
1 voteThank you for submitting your Idea to UserVoice.
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Keep customer Promo opt in status when moving MIDs
I have a prospect I'm working with who is currently being grossly overcharged by their current processor and looking to move to us. They use Promos often, and wanted to know if they'd have the ability to do so after moving to us.
I spoke to presale support and as well to the customer engagement team, and they confirmed that when I move the contacts to the new MID, it does not keep them opted in to Promos.
The customer's opt in to Promos is consent given to the business, not to the MID, so changing the MID should not…
1 voteWe are working on a customer import feature that preserves marketing opt-ins. Merchants will be able to maintain their marketing campaign lists when transitioning MIDs.
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Store Credit for Refund option
When performing a refund, the only option is to select payment form for the refund to return to. As a small nonprofit boutique, we'd like an option to select store credit so we can be guaranteed to keep the sale.
18 votes -
Gift Card
The same way money is added to the Gift Card should be the same way the card is used. For Example: Customer wants $20 on a gift card. Customer gives me the cash, I swipe the gift card to add the $20. But when the customer comes back to use the gift card, they have to give me the card to me to type in each number for the Gift Card to process payment. The customer should be able to swipe the card for payment and not have to give the card to me to type in the numbers. The…
3 votesThank you for submitting your Idea to UserVoice.
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Store Credit linked to customers profile
When a customer is a member of a wine club and they pay their monthly fee they get a $30 store credit. We need to be able to issue store credit and have it linked to a customer profile and then when that customer makes a purchase allow us to click their store credit from their profile as a payment method.
4 votes -
Customer Discounts/Price List
There should be a should a way to add discounts to specific customers. An option to have a customer pricing list that you can attach to specific customers. I run a flooring supply shop and I deal with frequent customers that are always given a set discount percentage and/or specific prices on specific items. I have to manually enter either the discount amount or percentage every single time they make a purchase. I would like the ability to set the discount automatically when the customer is added to the order.
4 votes
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