25 results found
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Separate Closed Accounts from Active Accounts in Dashboard
Clover GO had an update that clearly segments inactive/closed Clover accounts so that a merchant only selects from their list of active accounts. We're requesting the same segmentation be available on the Dashboard so merchants do not have to rename old accounts ("old," "do not use," etc) and inevitably end up logging in to an inactive account, making updates, then get frustrated when they realize it was on the incorrect account.
1 voteThank you for submitting your Idea to UserVoice.
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Screen Timeout
Allow the customization of setting the screen timeout
1 voteThank you for your suggestion. At this time we are not planning to offer customization of the screen timeout.
When signing into the device we allow the system to idle for ~1:05 until requiring the user to again sign-in. Entering the passcode again doesn't seem to be particularly burdensome and does provide a level of security to the system.
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too many clicks on the register app between customers
When we use the register app, it takes too long in between customers. We want the option to eliminate the 'Thanks for Visiting' page after they choose wheter or not they want a receipt. Thanks
1 voteThank you for submitting your Idea to UserVoice.
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inactivity logout timer on desktop
Please allow the desktop users to adjust logout timer. Every 15 minutes is infurating
2 votes -
Clover Dashboard changes bad
Why does clover insist on making changes no one wants or asked for. Now if one is clover dashboard it will log you out every 15 minutes. That's just ridiculous! Last week it was logging me out ever other MINUTE! I had to recheck two entire orders I had keyed in because it logged me out as I was entering product in. It didn't take the additional inventory numbers or a price change I hade keyed in before it logged me out when I hit enter. Just another waste of my time Clover has thrown in my way, adding to…
2 votes -
Telecheck
– Telecheck Higher ACH Limit – We need Telecheck to support a limit higher than $5000 quicker than before 6 months of processing. We’d like Telecheck/Clover to allow us to submit supporting documents to approve a higher than $5000 limit for ACH immediately. This will help us support our larger customers who have this need without additional steps/products for the client.
1 voteThank you for submitting your Idea to UserVoice.
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Do not show tax percentage rate on payment receipt
Provide option to not show the Tax Percentage Rate on the payment receipt. This can confuse some customers and merchants wants to keep the "Tax" word, but just not the "%" rate.
1 vote -
Recycling fee
There needs to be an option to add recycle fees (CRV) to purchases like soda, beer, wine, etc. Currently, a third party app is the only option.
1 voteThank you for submitting your Idea to UserVoice.
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Allow 3 decial places for price
We would like to enter 3 decimal places for the price. For a bottle a water we like to charge $1.896, this way when tax is added the price will be $2.00. We have other items we would like to price this way.
1 vote -
convenience fee
Convenience fee as a percent, not a flat amount .
2 votesThank you for submitting your Idea to UserVoice.
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Improve Accounting Sync Mapping for 3rd Party Gift Card Activations
We are requesting an enhancement to Clover’s Accounting Sync functionality to address how third-party gift card activations, such as eCard Systems, are reported and mapped to QuickBooks Online. Currently, only Clover-branded gift card activations are included in the “Gift Card Activations” field and can be mapped to a liability account in QuickBooks.
However, third-party gift card activations (such as eCard Systems) are imported as non-revenue item sales and are included under Net Sales when synced to QuickBooks, creating confusion and potential double-counting of revenue:
The sale of the eCard Systems gift card is recorded in Clover as a non-revenue item…
1 voteThank you for submitting your Idea to UserVoice.
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Lock device if customer leaves payment screen
Merchant would like the option to have a device lock if the payment screen is left after handing device to customer.
1 voteThank you for submitting your Idea to UserVoice.
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manual cash refund
Refund - It would be very helpful to be able to complete a Manual Cash Refund without referencing a specific order. Various issues arise in the day to day business cycle and this option would be of great help.
4 votes -
LAYAWAY/ON ACCOUNT
There needs to be an option for Layaway & House Accounts on Clover avoiding 3rd party apps. The 3rd party apps that clover has at the moment are not reliable. Many retail stores ask for this feature.
4 votes -
holiday hours
have a way to enter special or hloiday hours on specific days so we do not have to change the regular schedule for the week and come back and change the hours again. this would be very helpful as my online partners rely on the info from clover for their hours
7 votes -
Business name customization
We should be able to set the same customer facing business name (the one that appears on receipts) for all of our facilities and differentiate the internal account name (what we look at when selecting which of our accounts we want to update). When you go to Zara, it says Zara on the receipt no matter which location you go to. There are no other details regarding location, etc.
1 voteThank you for submitting your Idea to UserVoice.
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Bank Account Information Displayed in Service Plan Under Account & Setup
The information should display the banking information actually being used.
I had merchants being billed to an old bank account that is different from what is displayed. This was not a sync issue since it had been going on for months.
1 votePlease contact support if this issue still persists
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pos preview on computer
I would like to preview the pos system via my computer so i can update the interface at home and don't have to wait until after business hours
6 votes -
allow Business Name is API Interface
We have business for customers we want to retrieve. Right now we can only get FirstName LastName which isn't useful for businesses.
1 vote -
Accounting sync should include daily merchant fee as separate line item
When the accounting sync is turned on, QBO receives a daily journal entry with sales, sales tax, tips/gratuity and the offset is cash/credit card payments. Clover needs to add a line item for Merchant Fees. The total bank deposit does not tie to the accounting sync because the merchant fees are not included. The bank deposit for the day is total credit card payments received less merchant fees. It would be great to see the merchant fees synced with QBO.
5 votes
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