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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

How can we improve Retail?

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24 results found

  1. Enter a reason for a refund

    When doing a refund, allow to enter a reason for the refund, either pre-chosen or to type that will show up in the reports.

    1 vote

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    Completed  ·  0 comments  ·  Employees  ·  Admin →

  2. Door Dash delivery integration options for retail service plans as well

    Some merchants offer the ability to have Door Dash deliver their retail goods and/or they have a small deli integrated into their establishment that will use doordash - however, the Retail Growth plan, while it does offer Online Ordering, does not allow integration with services such as Door Dash.

    1 vote

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    Completed  ·  0 comments  ·  Other  ·  Admin →

  3. Can you PLEASE add back the feature of being able to edit inventory from the main search page!

    Can you PLEASE add back the feature of being able to edit inventory from the main search page, instead of having to drill down and 3 more clicks?

    1 vote

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    Completed  ·  0 comments  ·  Inventory  ·  Admin →

  4. Remove "ASAP (in 20 mins)" order option from Online Order

    From the Clover online order platform, when items added to cart and check out them, there are picking up time option which says 'For When?' and 2 scroll down options which are 'ASAP (in 20 mins)' and 'Schedule an order'.

    I want to keep only 'Schedule and order' one. My business don't take same day order so I don't want customer select 'ASAP (in 20 mins)' option so I want to remove this option so people don't select it.

    But when I talk a customer service staff, he said removing the 'ASAP' options is not possible and I just don't…

    1 vote

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    0 comments  ·  Website  ·  Admin →
    Completed  ·  AdminRestaurant Product - Sumit (Product Manager, Clover) responded

    Thank you for reaching out and sharing your feedback. We completely understand why you’d prefer to allow only scheduled orders for your business.

    Currently, Clover Online Ordering does not offer a “schedule-only” experience as a built-in feature. The ‘ASAP’ option cannot be removed because it is part of the core checkout flow and is tied to how our platform and integrated partners (like DoorDash, Grubhub, Uber Eats, BentoBox, and other third-party services) handle real-time order availability.


    However, there is a workaround:

    You can adjust your business hours so that same-day ordering(ASAP) is not possible. For example, if you set your hours to start the next day, customers will only see scheduling options.

    Please note that changing business hours will affect all online integrations, so it’s important to review how this impacts your connected platforms.

    We appreciate your feedback, as we continue improving the experience for businesses like yours.

    Thank you…

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