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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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235 results found

  1. Merchant would like to have the option to prompt the employee for their passcode at a specific location when switching businesses on the clover go app. Currently, the location can be switched without a passcode entered but merchant wants this option to be able to be toggled so the location switching process is more secure.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. Please add the ability to offer a referal bonus to a customer that brings in a friend.

    1 vote

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  3. The website application assumes all businesses using this account has a brick & mortar shop, and requires an address for the receipts, however, as a consultant, I work out of my home and do not want to advertise my home address to clients. Support suggested I enter my post office address which is what I had to do.
    There should be an option to add ie a po address (which is what I use with my clients and they know it is me- no confusion.)

    1 vote

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    Under Review  ·  0 comments  ·  Website  ·  Admin →
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  4. Being service based , the services AND items sold should be listed with each employee for end of day report. Commission based businesses need this!

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  5. the authorization on the mobile ap being the same phone number as the computer/desktop platform is not acceptable because the computer that will be at the store will not be with the phone (with the card reader) that will be at a fair. and the fair will WAY too loud to hear a phone ring to be tending to the needs of the store. not to mention leaving customers to take a phone call is rude. so either the store will not be able to use the computer platform or the fair will not be able to take payments. we…

    1 vote

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  6. We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

    1 vote

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    Not at this time  ·  0 comments  ·  Invoice  ·  Admin →
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  7. Previously, when the charge went through, the options given were to print, email, or text the receipt. That's changed, and now the options are "Print" and "More". In order to email or text the receipt, you have to tap the "More" button first.

    Our email and texting collection has dropped to less than 1% after this change. Previously we were getting about 5%. I've tried to talk to customer support about getting this changed back, but I've been told tough luck, try leaving a post on the uservoice page.

    1 vote

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  8. Need to add street address this is how we lookup customers. Can't use system at this time because of this . Need Urgent Assistance

    1 vote

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  9. Need shifts full functions back on the terminal. We have clients ready to leave without these features back on the stations.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  10. In the daily Sales Overview report gift card sales have recently been added to “Sales by Card Type” making a consolidation with deposits to bank account impossible.

    1 vote

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  11. Merchant would like to load the entire inventory items page on the Web Dashboard instead of having to click the "load more" link at the bottom of the page to show more items.

    1 vote

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  12. I would like to be able to have filters to sort Customers different ways MOSTLY by date of visit/purchase

    1 vote

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  13. We recently purchased the Duo station with the handsfree wired scanner and had hoped we could use our hands free Munbyn scanners to work in the warehouse to scan items in/out or even use our phones to do so. However, there's currently no app available from Clover that allows for it nor do they have a hands free scanner that would allow for automatically updating our inventory in the Clover system. So our "check in, check out" system we had planned to use for our inventory is dead in the water - we need the ability to scan wirelessly. Very…

    1 vote

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  14. The Gift Card app is currently unable to accept payment via Telecheck Check. This is a customer service fail; customers will not understand why they can make payments for everything else via Telecheck Check, but not gift cards. Please enable this functionality ASAP.

    1 vote

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  15. Clover Dashboard > Employee's> Add New Employee this form asks all the requisites and information of the employee's but it does not display on the reporting> employee's report of the hourly wages and transferred estimated wages from homebase.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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