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Services

Welcome to the Clover Services Forum.  You're here because you are a Clover Services merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Services space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Appointments: Ideas related to Clover’s Appointment software.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Services

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171 results found

  1. Our customers book with us based on time, we need a way to have the flexibility to choose one of our courts and punch in how much time a customer is spending which then computes the right pricing.

    Ie: 1hr is $50 , 1.5hr is 5+25 = $75

    Our employees should be able to punch in the amount time so the price can adjust accordingly.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  2. Report that shows the last time that an employee logged into the dashboard and device. this will allow admins to better manage their employees list.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  3. Please add recurring payments as an option to the reporting. Merchants want to be able view the data by dates.

    1 vote

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  4. Add the time log in on the Employee Shifts to the Clover App

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  5. I was told that the points/rewards would be tracked on my phone/app? and I would be notified when rewards were ready. How many points do I need? How do I track them or correct the records?

    1 vote

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  6. The should be an option to add parenthesis and dashes to the phone number that appears on the customers receipts.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  7. Reasons for Customization:
    Brand Consistency: We aim to maintain brand consistency across all customer touchpoints. A fully customized receipt helps us reinforce our brand identity by incorporating our logo, color scheme, and overall design aesthetic.

    Clear Communication: By customizing the receipts, we can ensure that the information presented is clear and relevant to our customers. This includes tailoring the language, format, and layout to better suit our communication style.

    Improved Customer Experience: Customized receipts can include specific messages, promotions, or important information that is directly relevant to our customers. This enhances their overall experience and engagement with our brand.

    Privacy…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  8. Please allow our monthly billing statements to be viewed by employees with "manager" role--not only owners and admins.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  9. On the clover app, my patients get a discount every time they get a certain product, however, I cannot send an invoice from the app when a discount has been applied. This should possible.
    Then online, I cannot send an itemized invoice to patients, only a single total, this too should also be able to happen.

    Thank you in advance

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  10. Merchant would like to have the option to prompt the employee for their passcode at a specific location when switching businesses on the clover go app. Currently, the location can be switched without a passcode entered but merchant wants this option to be able to be toggled so the location switching process is more secure.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. Please add the ability to offer a referal bonus to a customer that brings in a friend.

    1 vote

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  12. The website application assumes all businesses using this account has a brick & mortar shop, and requires an address for the receipts, however, as a consultant, I work out of my home and do not want to advertise my home address to clients. Support suggested I enter my post office address which is what I had to do.
    There should be an option to add ie a po address (which is what I use with my clients and they know it is me- no confusion.)

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  13. Merchant has to pay a percentage of sales to the mall where she has her business and would like an easier way to figure how much she owes without showing on the receipt.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  14. I will like the ability to view my Merchant number by clicking on Business Information

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  15. EXTEND THE RANGE OF TIME TO PRINT MONTHY REPORTS DON'T SEND ME TO DASHBORD TO GET THEM. I CAN PRINT ONLY 6 MONTHS.
    I am trying to get a monthly reports from my point of sales and only give me 6 months behind . I need the report from 2022 and 2023 out of my printer and it tells you that you need to go to dashbord and get them.. They want to print out reports out of the Clover Point of sales printer NOT from the dashbord.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  16. Being service based , the services AND items sold should be listed with each employee for end of day report. Commission based businesses need this!

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  17. the authorization on the mobile ap being the same phone number as the computer/desktop platform is not acceptable because the computer that will be at the store will not be with the phone (with the card reader) that will be at a fair. and the fair will WAY too loud to hear a phone ring to be tending to the needs of the store. not to mention leaving customers to take a phone call is rude. so either the store will not be able to use the computer platform or the fair will not be able to take payments. we…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  18. We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  19. Previously, when the charge went through, the options given were to print, email, or text the receipt. That's changed, and now the options are "Print" and "More". In order to email or text the receipt, you have to tap the "More" button first.

    Our email and texting collection has dropped to less than 1% after this change. Previously we were getting about 5%. I've tried to talk to customer support about getting this changed back, but I've been told tough luck, try leaving a post on the uservoice page.

    1 vote

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  20. I am unable to see the value of all quarterly recurring accounts. It just shows the number of accounts. Migrating from a previous merchant account where this feature was active. Certainly would help to see the total amount that will be charged to the various accounts as opposed to just the number of accounts.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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