125 results found
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text message receipt
The text message receipt being sent from my clover flex is coming to customers from an actual phone number from clover such as 833-658-xxxx
It reads:
View your receipt from xxxx
(a link to the receipt)
View our privacy policy
(a link to the policy)No where in the message does it say "do not reply to this message" and I am having multiple customers responding to the text with a question or concern that I never see. It is an un-monitored number from clover and there is no way for me to edit the content of the message. There…
1 voteThank you for submitting your Idea to UserVoice. Can you explain the request?
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Clover compact reprint
The Compact Compact does not have a reprint button. If you run out of paper while processing a transaction and need to reprint a receipt it can’t be done. This function is a must as all the other Clover family devices can reprint receipts.
6 votes -
Reporting no longer shows a calendar when choosing custom date range. Merchant would like to have this option back
Currently when choosing custom date range on the sales overview tab, the UI presents a screen to type in the date. Merchant says that this is different from the calendar view that used to be there and would like it reverted back so he does not have to manually type in the dates whenever searching for a report.
1 vote -
Minimum Charge on Payment
Can you add an option to set a minimum amount that can be charged for a payment with credit or debit card. This is good to stop payments of under $1 if someone mistakenly forgets to add the .00.
2 votesThanks for reaching out. Minimum charge on payments is supported in Ecommerce and Card not present payments. We have taken this for further review in Card present payments.
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Disable Manual Card Entry on ALL Clover devices
Only the full stations have this ability now. You should allow the merchant to completely disable the ability to key-in cards on all devices (compact, flex, mini). This can help businesses safeguard against fraudulent payments and prevent chargebacks. Currently, the merchant is at the mercy of their employees to not do this which can be risky.
1 vote -
Scalable Logo on Invoices
Scalable Logo on Invoices
Please allow uploaded logo to be sized proportionally to the invoice page.
I've uploaded different sized logo files and they all come out at the same very small size which cannot be recognized easily and is much smaller than the size of the heading at the top of the invoice.1 voteThank you for submitting your Idea to UserVoice.
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Clover correspondence via payment link
I am with an agent bank speaking on behalf of the client. Need a more professional salutation for the email notification from the Clover hosted payment page link. We are going to lose a new merchant if we cannot get this edited. We have been told it is not an editable field, that it is a Global Clover Setup. Our client received an email from his client asking if our card processing was legitimate because they didn't think a professional program would address a valued client as "Hey" Your payment has been received.
This needs to be taken seriously and…1 voteThank you for submitting your Idea to UserVoice.
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Allow admins to reassign sales by employee
I had an employee pickup a terminal that was still logged in by the previous staff who was using the terminal. As such, the employee's sale was lodged under the wrong user.
Currently, there is no way that I can reassign that sale to the correct users. Please grant admins the ability to reassign the sale to the correct employee.
9 votes -
Pre Authorization
When using a card to start a tab/ Pre Authorization the pre auth amount should increase as the tab builds. For example if i start a tab and its $15 and you click the pre auth of $25 and save the card the next time they get a a drink or food the total would then be $35 but the pre auth is still @ $25. the pre auth should increase with the order amount and not stay at $25.
1 voteThank you for submitting your Idea to UserVoice.
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Add production item count to KDS
Can we add the ability to have production item count to the KDS
2 votesThank you for submitting your Idea to UserVoice.
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Merchant wants to have the Alphanumerical display showing when customer types in their PIN
Currently when customers are putting in their pin, it only shows numbers. Merchant says some of her customers use letters and would like that to show the T9 keypad just as a visual indication of what letters are being pressed.
1 voteThank you for submitting your Idea to UserVoice.
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Tap Use on CloverGo app for Android
For mobile jobs it would be very useful for the CloverGo app to be able to accept Tap card payments on the Android app. Currently it only works for the Apple app. There are many more Android users than Apple. No customer will ever want to manually enter their credit card information into my Android. Please further develop the Android Clover Go app.
6 votesThank you for submitting your Idea to UserVoice.
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Essentials missing from Clover User Voice Forum options
The Essentials service plan is missing from the Clover User Voice Forum options. Payments, Restaurant, Retail, and Services are available, but Essentials is not a section listed, so there is nowhere to add a suggestion specific to that plan that does not fall under the other plans.
1 vote -
Enable itemized line item export from the Orders report in the Sales Activity section
Currently, exporting the Orders report from the Sales Activity section only provides sales transaction-level data, without itemized line items. While the Item Sales report exists, it does not offer the level of detail some merchants require. This is especially true for non-profits that use variable-priced items and need to track each individual donation tied to a specific order. Including full line-item detail in the export would provide better visibility for reconciliation, donor tracking, and reporting.
6 votes -
Closeout Batch Report
It is just a request to incorporate merchant DBA name in the closeout report sent to Merchant's email address. Currently we only have MID in the email sent. It will be a problem for the merchant to identify the business if they have two or more account linked the same email address.
1 vote -
Split Payments for non-restaurant businesses
We recently switched over to Clover from Square for our veterinary practice. Today we learned that we are unable to take split payments unless enrolled in a restaurant plan (according to support). We find it extremely silly because when we used Square we were able to do split payments for our clients with no additional application or plans needed. I've also used Square at restaurants and split payments work the same way without needing anything special. Needing to pay for a different plan just for this one function makes no sense to us and also not being able to benefit…
1 vote -
Payment Receipt
Instead of "Hey, Your payment has been received" would you please change the wording to a more professional message such as "Thank you, Your payment has been received."
9 votes -
Offline Payment printed on the Receipt
Hello,
I would like to confirm whether it is possible to display an indication for "Offline Payment" on merchant receipts when transactions are processed without a network connection on the Clover device. Currently, there is no specific indication when an offline payment is made, which may cause confusion for merchants.
Could you please verify if this can be implemented so that receipts clearly state "Offline Payment" in such cases? Your confirmation on this matter would be greatly appreciated.
Thank you.
1 vote -
AVS
Clover Online Ordering - need to be able to capture cardholder address so AVS can be performed.
1 vote -
round amound when paying with cash
For cash payments, we have found that prices are not rounded.
For example, a purchase of $1.27 rounded up to $1.30 or
When refunding, instead of $3.02, round up to $3 or instead of $2.78, round up to $2.80.
This worked very well on our old cash register system.
14 votesHello - thank you for your feedback on this issue. We are currently designing a penny rounding solution. If you would like to contribute more feedback, please do so here.
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