125 results found
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Failed Attempts
Failed attempts should be removed from Unpaid balances if payment is subsequently collected.
1 vote -
Customer should not have control to switch to EBT
Customer can easily click on more options and switch to EBT and pay with EBT even if they purchased items like liquor
2 votes -
Automatically Select Credit when Card is Inserted through the Payment Device
On the register app, the merchant needs to select tender, but some customers inserts their cards in the payment device such as mini on Clover Duo before the merchant makes the tender selection. Please program the device in a way that when the card is inserted, the tender type will be automatically credit card or the merchant can simply hit the confirm button to proceed with the credit card sale. Currently, when the card holder inserts their card before the tender type is selected, the merchant facing screen waits for the merchant to select the tender and the card holder…
2 votes -
UX design for card reader
I am a UX designer and I use your card ready often at my local coffee shop. Almost every time i use it, I mindlessly pull my card out too early. I paid attention to why I am doing this and it’s because you are using the same animation to insert the card as you do to remove the card. When this animation plays to insert the card, I have already inserted my card, so for a split second, I think it’s prompting me to remove it. I suggest you either only play this animation if someone has not yet…
1 vote -
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Currently you can only change the header and footer info.8 votes -
Clover should give an option to change the long receipt barcode into fewer numbers.
Clover should give an option to change the long receipt barcode into fewer numbers. I have to note down the transaction ID or barcode for review purposes later on. Printing out is impossible. It is much better to key a few numbers then I can pull the previous transaction again whenever I need quickly.
2 votes -
DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa
DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...
NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL
AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
I have a busy gas station that ran a transaction for $81.12The clerk ran the card and the customer left
The Bookkeeper discovered a discrepancy that they were SHORT $79.42Was discovered the system approved…
22 votesThank you for your feedback on this issue. Clover does support partial authorization at the point of sale as required by most card networks. Rather than complex variations based on card type, MCC, and other parameters we have adopted a common implementation where the merchant is guided through a partial authorization workflow; e.g.
A $53 payment is attempted and the card is approved for $51.50
- This card has been approved $51.50
- The remaining amount dues is $1.50
- How would like to proceed; void initial payment or take next payment
We support these capabilities at the request of our acquiring partners to reduce costs associated with downgrades, non-participation fees, and the like.
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Opt Out of Arbitration Filing When Disputing Chargebacks
The Clover Disputes page should offer merchants the ability to not pursue an arbitration filing in the event their chargeback dispute is rejected. Fiserv's existing Dispute Manager tool offers this, but Clover does not. Losing arbitration comes with fees of up to $500, and it is unfair to force every dispute to carry that risk when the means to avoid this risk already exist.
1 vote -
get rid of thanks for visiting screen
Get rid of the Thanks for Visiting Screen, after a transaction is approved. Or at least make it customizable or optional.
4 votes -
processors receipts
There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.
2 votes -
Edit the length of a transaction timeout
There should be an option to change the length of time for a transaction to timeout. Hoping this is already in the works.
1 vote -
Card reader timeout is fixed, need to be flexiable
Allow me to customize card reader time out, current timeout period is too short for me.
1 vote -
USB pay display APP
I use USB Pay display and it needs an option to disable manual entry of card numbers. Had a customer scam where they pretended to swipe but entered some other card manually and had a big chargeback dispute.
1 vote -
Linking with Wix Ecommerce Store pages
Linking Clover Secure Payments as a permanent choice for Wix Stores Payment Providers. So, we do not have to use all the high priced regulars in the marketplace.
1 vote -
pre authorization email or link to customers so we don't hear their card information
pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…
2 votes -
Screening Online Orders
Will there eventually be a way to pre approve an online order (Accept/Decline)?
1 vote -
Transaction number
Merchant would like transaction number to start at 00001 instead of 0000 or have option to set what number the transaction number starts with.
2 votes -
issues with browser widgets, chrome, and accepting payments
Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses…
2 votes -
Add contactless capability to the Solo!!
Add Contactless capability to the Solo
2 votes -
Clover Go Tap to Pay
Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.
3 votes
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