28 results found
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Partial Refunds Webdashboard
Currently if a line item is associated with the order, merchants are not allowed to process partial refunds via the web dashboard unless an item is selected. Please add the same functionality available within the refund application at the device level which allows merchants to key specific amounts for refunds.
3 votes -
Refund receipts from dashboard virtual terminal
Receipts for refunds posted on the dashboard virtual terminal should be emailed to customers. Currently no receipt is emailed. Crazy.
2 votesThank you for submitting your Idea to UserVoice.
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Ability to Exchange for a different amount/price
System should allow exchange for a different amount not just for the same price items
1 voteThank you for submitting your Idea to UserVoice.
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Refund individual line items with Debit Card
I see this has already been submitted, If a customer pays for an order with multiple line items with a credit card, refunds can be made for individual lines. If the customer pays with a debit card, the whole order has to be refunded, not able to select individual items.
1 voteThank you for submitting your Idea to UserVoice.
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Exchange of Items of Different Costs
Please offer the option to exchange items of a different price within an order. The difference in cost can be refunded or paid for in a new transaction.
1 voteThank you for submitting your Idea to UserVoice.
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Tender Types for refunds
We have a custom tender type "Payroll Deduct". When a return is made with this tender type we need to be able to refund to "Cocoa Gift Card" as we cannot refund to a person's paycheck after the fact. Please allow cross-tender refunds.
1 voteThank you for submitting your Idea to UserVoice.
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Refund Tip or Specific Amount on Specific Transaction
We need to be able to refund specific amounts and/or just the tip on specific transactions. There have been several occurrences when, despite their best efforts, my employees have input too large of a tip amount. Example: a customer left a $4.00 tip, but they accidentally put $44.00. It was a total accident, but it went unnoticed until the next day after the credit sales had been closed out. Then, we could only refund the entire transaction or specific items. If we were able to refund just the tip or even the specific amount of $40.00 our problem could have…
2 votesThank you for submitting your Idea to UserVoice.
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Change Back for Check Payments
I wish check payments were treated like cash payments, where the total amount received needs to be entered. We frequently have customers come in with a check pre-written, and need change back, whether its a few cents or tens of dollars.
Currently, we have to manually calculate the change back.1 voteThank you for submitting your Idea to UserVoice.
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Clover should adjust item quantity if an item is returned
Clover should adjust item quantity if an item is returned
2 votesThank you for submitting your Idea to UserVoice.
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Create Verification Code for Refunds
To make Refunds safe & Secure for the Owners :
If employee is making any refund to the Customer and owner is not available at the store, so at that moment owner should receive some kind of Verification Code on his Cell phone, where same code can be provided to employee to proceed with the Refund. Once the Refund is issued by the employee a notification should pop up on the owner's Cell phone with the Refund Amount issued & other transactional details.
In that case, owner will be fully aware of the refund amount issued on the machine without…
2 votesThank you for submitting your Idea to UserVoice.
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Limit Refund permissions by default
When we ship the Flex and the Pocket, we should have the Refund function turned off for all roles along with Manual Transaction. Clients are being defrauded as card holders will refund large amounts on multiple cards. Shipping the device with the default of those two functions being turned off, would save a lot of clients, time and money.
1 voteThank you for submitting your Idea to UserVoice.
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Debit Card Refund Period
Allow us to refund to a debit card in the same time period as a credit card without having to enter the cardholder data manually. It is a major security flaw for us to have to call a customer back and ask them to read off their credit card information over an insecure phone line. Also, if the cardholder name wasn't entered at the time of sale, we don't know who to contact to issue the refund. So many problems with this way of issuing refunds to debit cards.
2 votes -
Email Refund Receipts from Dashboard
Are able to email transaction receipt from Dashboard but as we only use the dashboard, we are able to view but not able to email a refund receipt. Currently having to take a screen shot of viewed receipt and email to customer using company email--does not look very professional.
1 vote -
Partial Refunds for Cash Transactions
Please enable additional tender options for the Refund App. E.g. We need to provide partial refunds to cash transactions. The Orders/Transactions apps will only allow us to refund by item or in full. The Refund app enables partial refunds; however, only via card transactions.
1 vote -
Partial refund
We have the mobile card reader for our deliveries and you guys used to have an option for a partial refund now it’s just a full refund. Can we suggest a partial refund option to put in the next update please?
4 votesThank you for submitting your Idea to UserVoice.
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Gift Cards As An Option for Manual Refund
The client has requested gift cards as an option when performing manual refunds, current options offer check, cash, and card only.
1 voteThank you for submitting your Idea to UserVoice.
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Refund older transactions directly from the terminal
We believe merchants should have the ability to refund older transactions directly from the Clover terminal instead of needing to access the web dashboard. This would save time and make the process much more efficient, especially for staff working at the register. A helpful option would be to search for past transactions by date or by using the last 4 digits of the customer's card within the terminal's Transactions section. This feature would greatly improve the refund process, particularly for businesses with high customer turnover or delayed return policies.
1 vote -
Void an Incorrect Refund
We need a method to void an incorrect refund amount, ideally even if discovered after the customer has left. We have a case where store credit was given to the customer, but a partial credit card refund was also given. The partial credit card refund needs to be voided. No option to perform that was found.
Thank you!7 votes -
store policy during signature
Make a way that customer will make signature (in the clover duo machine or any other machine that makes digital signature) not just for transaction but also for store policy such as "No Refund".
1 voteThank you for submitting your Idea to UserVoice.
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Partial Refunds on Payment links and HCO
partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:
- Virtual Terminal or Physical Clover Terminal Transactions:
o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.
o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.
- Payment Links or HCO (Hosted Checkout) Transactions:
o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.
o…
15 votes
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