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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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186 results found

  1. Merchants would like the ability to perform manual closeout from the Clover Go application

    2 votes

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  2. A few of our nonprofit organization clients are currently accepting donations through Clover while also using another service, which allows donors to quickly make preset donation amounts using a card reader.
    They would like to explore whether Clover offers a similar solution so that all of their payment processing can remain under one platform, with Clover serving as their primary processor.

    2 votes

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  3. It would be nice if there was a way of passing parameters in the payment link and having the customer see that information in the page that they are presented with. An example might be passing merchant-id, invoice and payment amount.
    for example; https://clover.ca/{merchant-id}/?i={invoice}&a={amount}
    and, of course any variables could be encrypted for security purposes - either individually or collectively

    2 votes

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  4. It would be nice to see (1) if a receipt was emailed or texted in the transaction details and (2) partial details of the phone or email. I DON'T think email addresses and phone numbers should be fully visible for privacy reasons.

    Example: Receipt emailed to ji****@gmail.com at 11:10:54 26/05/2026.

    Reasons: To ensure that a receipt was sent, and stop duplicate sending of receipts. To help answer customer questions if they ask how and when it was sent. Transparency for management supervision of tasks completed.

    2 votes

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  5. Assign Tender Types Per Role - Employee, Manager, Admin should be have the ability to select tender types based on assignment of role. For example A tender Type called " Rewards Program" only for manager and admin role use it however tagged with a non-revenue so it doesn't add to the gross sales.

    2 votes

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  6. Currently, you can purchase a giftcard which counts towards your rewards points on your customer account.

    You can also purchase things with a giftcard which counts towards your rewards points on your customer account.

    This causes customers to 'double dip' on rewards.

    Request to prevent this:

    Allow certain items to be checked as 'will not accumulate rewards points' and thus do not accumulate points

    Allow giftcards to be able to toggle on/off whether or not purchasing them accrues rewards points

    Allow tender types to be toggled on/off whether using them accrues rewards points

    2 votes

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  7. Surcharge needs to easily viewable in the Transactions tab. Currently, you have to go into each individual transaction detail to view the surcharge amount, or download a CSV. This creates a lot of extra work for merchants.

    2 votes

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  8. Custom payment types are often used by management or accounting for rare instances or problem solving. We need to have the ability to control who can access these according to role.

    2 votes

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  9. allow taxes to be assigned based on order type. Example all to go orders are not taxed, all dine in orders are taxed

    2 votes

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    1 comment  ·  Taxes  ·  Admin →
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  10. Merchant is looking for doing recurring billings every 4 weeks, rather than monthly. Adding this as a feature would be great.

    2 votes

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  11. Merchants need the ability to add descriptions to individual line items on orders and invoices. Item names alone are often not enough, especially for service-based businesses that must document work for insurance claims, reimbursements, or audits.
    Item-level descriptions would allow merchants to clearly explain services performed directly on the invoice, improving clarity and professionalism.
    Adding this capability would support more complex service use cases and help Clover remain competitive.

    2 votes

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  12. We need our Clover discounts to calculate on the Gross sale amount (pre-discount) not the net sale after the discount. This is a state requirement and I cant get it changed. IT remoted in to our divice and could not fix it either. How to I change how the tax is calculated when a discount is given?

    2 votes

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    0 comments  ·  Taxes  ·  Admin →
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  13. Merchants requires Tax to be applied to Orders prior to any Discounts per their State's requirement (Hawaii)

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  14. When a recurring payment fails, only the client is notified and they would need to take action to correct. We are a service company with some recurring payments and would like to be notified when one of those payments fail, so we can decide whether to call the client or suspend service.

    2 votes

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  15. Enhancement Request: Invoice Draft Functionality

    Summary:

    Add the ability to save invoices as drafts.

    Description:

    Currently, invoices must be completed in a single session. It would be beneficial to have the option to save an incomplete invoice as a draft and return to it later.

    Problem:

    When creating invoices, there are situations where all required details (line items, customer information, pricing, or approvals) are not available at the time of creation. Without a draft option, users must either abandon the invoice or recreate it from scratch later, which is time-consuming and increases the risk of errors.

    Proposed Solution:

    Introduce a…

    2 votes

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  16. We need to be able to refund specific amounts and/or just the tip on specific transactions. There have been several occurrences when, despite their best efforts, my employees have input too large of a tip amount. Example: a customer left a $4.00 tip, but they accidentally put $44.00. It was a total accident, but it went unnoticed until the next day after the credit sales had been closed out. Then, we could only refund the entire transaction or specific items. If we were able to refund just the tip or even the specific amount of $40.00 our problem could have…

    2 votes

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  17. Merchants need the ability to reprint the original invoice to send to a different email. Many customers request the invoice be sent elsewhere, and its usually a few days out, and if they create a new invoice, they receive calls that they never engaged with the Merchant on the new date of the Invoice.

    2 votes

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  18. We would like all transactions processed through our CloverGo units to be e-mailed to our Accounts Receivable e-mail address in the office regardless of how (or if) the customer chooses to receive their receipt. This should happen in the background without the employee even thinking about having to click a button or check a box. This should be an account setting or optionally an employee setting.

    2 votes

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  19. Many businesses prefer not to print customer receipts, yet still want the ability to bypass the receipt screen entirely for a faster checkout experience

    2 votes

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  20. E.g., Servers want the payment receipt to automatically print, but the bar does not

    2 votes

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