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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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74 results found

  1. The need for a system to pay out lottery winnings is a must. The app available for negative payouts does not show on the receipt. We need a way to allow, even the possibility of a partial payment using a added payment type of "Lotto Winnings"!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  2. In order for Clover to work in grocery or C Store, we must have the ability to separate EBT eligible items in Clover and automatically remove taxes on those EBT items when someone is paying with EBT. Then, they should have the option to pay for the rest of the non ebt items with another form of payment. Otherwise it is a manual process of creating two orders.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  3. For itemized invoices, I have a merchant who is mobile and does business in different 2-States. In the dashboard, please allow merchants to toggle in-between the different sates so merchants can apply the correct State taxes.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  4. For merchant's that use the "Sell Gift Cards Online" feature, it would be great if there were a settings section to make some customizations or adjustments to the landing page such as:
    1. Ability to upload a gift card image so it's not just the green clover gift card image
    2. Ability to adjust what the default gift card purchase amount shows (currently it defaults to $5.00 in the amount field). It would be great if you could set the default amount in the amount field to something different.
    3. Ability to have preset amounts to select for the gift…

    1 vote

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  5. I understand that there are some updates that are being started as far as itemized.. But here are some errors that are happening..

    On the invoice section where you put the note... It is only a continuous line which I understand that there are some updates in the progress. Underneath the first input box needs to be add item or a plus sign next to the input sign so you can add another input box. So this could be part of the updates...

    Next issue,

    Whenever you put the item information in the note area for the work that you…

    1 vote

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  6. Can you add feature to remind you of the open orders before processing closeout. If you could add a feature/ permission to not let it closeout until open orders are completed/ closed.

    1 vote

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  7. We need the ability to print a receipt if the customer asks for one. However, generally we want to skip the receipt screen. We do not want receipts to automatically print.

    There are 3 prompts after the payment has been processed that we would like to have removed if possible.

    Those 3 prompts are "how would you like your receipt", #2 is Thanks for visiting, and #3 is Payment Complete Done/Print.

    We need to bypass all of those and go right to the next transaction.

    1 vote

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  8. One of my company's merchant IDs has more than 50 employees attached to it where they can issue invoices to customers for payment. However, as an Admin, I cannot tell which employee issued the invoice to the customer. Would be nice to see on the invoice screen which employees are issuing invoices to customers. It is rather time consuming trying to figure out which employee issued which invoice.

    1 vote

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  9. As soon as you enter the payment amount, these options for Google pay, Apple Pay, Samsung Pay, pop up, giving the customer the impression that this link is for these payment options. They do not go further, click on one of them and because most of the customers never set up theri Google Pay, Apple Pay or Samsung Pay account, payment gets rejected and we do not get payment, you do not get your fees.

    We did not ask for these enhancements, which are affecting our business revenue, and if you want to provide these options, do not mix with…

    1 vote

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  10. Hosted Payment Page and Web Page Customization for Multi-channel. For example:

    1. For donations, multi payment options on webpage for one time or recurring payments with variable dollar amount, and occurrences.
    2. Reporting to export ALL data collected on HPP, Web Form or Page.
    3. Create customizable fields for "Private Event" request form for restaurant with notification feature.
    4. Custom fields for Business Wholesale with ability to export invoice number, customer name in reporting.
    1 vote

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  11. My business model is mostly recurring membership-based. Clover does not give me the option to send a link to collect my clients' card information to create a recurring membership. If I want to create a recurring payment process, I would have to be face-to-face with my client to collect their card information. Why can't I send them a link so they can enter their card information and allow me to create their recurring membership? In 2025, this is the opposite of efficiency, and if I can't have that, then it is a deal-breaker.

    1 vote

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  12. When we remove the tax from an order, it removes the tax on the receipt entirely rather than showing that $0 was collected from tax. Please include tax on the printed receipt as $0 when tax is removed from an order

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  13. We are an iso and have many merchants using this system. When they are billed for Clover services, they get billed at random times ! Is there way to setup recurring billing to bill merchants either at the end of month or at the beginning of the month ? Having random billing creates discrepancies. Thank you !

    1 vote

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  14. Recently there has been an update which took away employee access to be able to create a payment link and now only admins can create a payment link. This is very inconvenient as a lot of offices want several employees to be able to create and send a payment link to a patient/costumer and it is not reasonable to make every employee an admin on the software. Please bring back the ability for employee roles to be able to create a payment link.

    1 vote

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  15. When using a QR to pay, it would help to have sales tax to be collected and the option for customers to leave a tip.

    When you receive a sale through email from a customer is shows the "sales tax $0.00 dollars collected every time, however there is no option to add this to the QR code settings. Misleading and disappointed.

    1 vote

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  16. Please re-add the option to skip CVV for all the Clover devices. Merchant services can't provide the CVV or the billing address of the customers. And "we" the merchants don't have any contact information for must of the customers that we provide goods/services to, for its not apart of our operations to retrieve that information.

    0 votes

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  17. The client has requested gift cards as an option when performing manual refunds, current options offer check, cash, and card only.

    1 vote

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  18. Ability to remove the "None" option for tips. Customer can select "custom" and type in $0.00. ****** POS doesn't even have "none" They make you type in $0 in custom. When customers see that as the first option, they automatically think it is okay to not tip.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  19. Requested a preview of the customer facing invoice that is send via email before sending to the customer.

    1 vote

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  20. There is no way to recieve tips on a virtual terminal. I would like this to be made available. I do not want it to be a percentage of a sale but rather at the customers discretion

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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