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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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378 results found

  1. On the dashboard, in account and setup, under Payment links, it isn't possible for a merchant to add taxes to a payment link, button, or QR code payment. A merchant with the Essential plan, integrated to Quickbooks, cannot sync taxes to quickbooks with payment links. Also, there is no detail about what the customer in buying under payment link. The ''Basic information name'' doesn't show anywhere in the payment link.

    4 votes

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    Planned  ·  0 comments  ·  Taxes  ·  Admin →
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  2. Get rid of the Thanks for Visiting Screen, after a transaction is approved. Or at least make it customizable or optional.

    4 votes

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  3. Debit Refunds should be able to return back to card not cash. Due to inability to refund back to card on debit transactions merchants have to resort to manual refunds and Clover Station Duo doesn't have ability to manual enter card info.

    4 votes

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  4. Former First Data user here. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day? Would love for it to happen around 2-4am that way its already done when the business opens. Currently they start at 8-9am and end 9pm

    4 votes

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  5. Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Need store credit option for item returns that do not qualify for a refund.

    4 votes

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  7. I'd like to see Clover offer a very simple option for 501C3's, or maybe a separate Rate Method (?) for Non Profits where there is a Flat Rate and the Donor/Card Holder has a simple button to MARK/CHECK to cover the processing fees at x%, as well as another box if they'd like to set up RECURRING payments $ amount, frequency (ie Monthly), and end date so there is no confusion. This would be a great solution to help Non Profits, a win win as they could earn more donations with less time spent doing so. Thank you for listening!

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  8. It would be great if clover kiosk can work with cash discount pricing to offer another angle to help sell it

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  9. Currently when there is a partially paid order on accounts that only have the dashboard or clover go to process payments, they have no way to complete it. This causes the order to show in the open orders tab on the clover go with no way to remove it. There is no option to take the rest of the payment on Clover go or the Dashboard.

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  10. Clover appears to not have a way to track a "server bank" where servers are holding their cash the entire shift. The "shifts" app has been sunset. Does Clover plan to have a way to track this or is the best solution for a merchant to Pay for the Homebase tip module? Server Bank is critical for many restaurants

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  11. FSRs have requested the ability to include tip suggestions on the printed bill as well, especially for cash paying customers

    3 votes

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     ·  0 comments  ·  Tipping  ·  Admin →
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  12. We operate a membership-based gym and rely heavily on recurring billing.

    Currently, Clover requires us to manually enter card information into Virtual Terminal to create recurring payment plans. This creates two major limitations:

    When customers are physically present, we cannot swipe/tap their card on the Clover device and directly enroll them into a recurring plan. Instead, we must manually key the card into Virtual Terminal. This increases friction and introduces unnecessary card-not-present risk when the card is physically present.

    There is no option to send a recurring payment signup link where customers can securely enter their own card information to…

    3 votes

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  13. Currently, customers are not able to add a tip when paying with a gift card. This creates friction at checkout, especially for service-based businesses such as restaurants, cafés, and salons where tipping is expected.

    Other POS systems allow customers to add a tip using the remaining gift card balance when sufficient funds are available.

    We would like Clover to support tipping on gift cards, with the tip deducted from the card balance just like a regular payment.

    Benefits:
    • Better customer experience
    • Increased employee tips
    • Faster checkout process
    • More competitive feature vs other POS systems

    This feature…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  14. Current Problem:    Hello, The 4% increase will only apply to items in inventory and those items would have needed to have been added before Cash Discount increase was enabled.

    Need: Hello I would like to see the items run as a sale that may not be in the inventory but paid by credit card increased by 4%

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  15. In the retail space merchants need the ability to track quantities of inventory for variants and even adjust pricing for specific variants of a product. This is not currently a capability. You can have variants, but you cannot assign them a quantity.

    Example:

    A retail store has a blue shirt that comes in sizes Small, Medium and Large. Currently within the Clover Inventory Management System, the only way to accurately track the inventory of these items is to enter each shirt size as its own item because variants do not have the capability to have the inventory quantities tracked.

    So…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  16. My customer would like the ability to customize the payment page for each payment link they have created. They are looking to accept donations, but also sell tickets through the Clover Payment Links, and wanted to have different Custom Fields and/or footer text on each of the payment pages.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  17. We’d love to see a Clover Managed surcharge solution, where the Merchant only see’s the original charge and Clover manages paying out all of the fees with the 3%. With this the merchant would not see the withdrawal at the end of the month for all of the fees.

    3 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  18. Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. My business model is mostly recurring membership-based. Clover does not give me the option to send a link to collect my clients' card information to create a recurring membership. If I want to create a recurring payment process, I would have to be face-to-face with my client to collect their card information. Why can't I send them a link so they can enter their card information and allow me to create their recurring membership? In 2025, this is the opposite of efficiency, and if I can't have that, then it is a deal-breaker.

    3 votes

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  20. We would like to include photos or documents that would be sent with an Invoice as an attachment on the email. There should be a section to upload an Attachment file from a link or to browse our computer for the wanted file(s).

    I see this done frequently with Quickbooks and other processing companies.

    3 votes

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