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  1. 14 votes

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    0 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    Trey Burke supported this idea  · 
  2. 42 votes

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    3 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    Trey Burke supported this idea  · 
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    Trey Burke commented  · 

    This is very important. Have had multiple merchants accidentally type in a refund amount that was larger than what they meant to type....for example instead of a $100 refund they accidentally typed $1000 refund. But Clover won't let you void the refund and then rerun the correct amount. It causes all kinds of problems with the merchant, the customer, and the risk department at the processor. Wish Clover (owned by First Data) would allow voids to refunds just liked the FIRST DATA FD130 terminals can do.

  3. 64 votes

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    5 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    Trey Burke supported this idea  · 
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    Trey Burke commented  · 

    When is Clover going to add a VOID button so that a transaction can be voided anytime before the batch closes? Just like every cc machine that has ever existed.

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    Trey Burke commented  · 

    This is VERY important. Clover, please consider this request. First Data's own cc machines like the FD130 can do this. Right now, the Clover only lets a merchant void the transaction right after taking the sale. They have to press the VOID button before pressing the DONE button. If they don't do that, they have to go to the TRANSACTIONS app and click on the transaction and then click the REFUND button. It seems if they do this within 15 minutes of the original sale, it actually treats it like a void. But if they do this hours later, but before they batch closeout at the end of the day, it will only refund.

    Merchants all expect to be able to VOID a sale anytime during the day as long as the batch has not been closed out yet.

  4. 5 votes

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    Trey Burke commented  · 

    As a bar or restaurant owner that can add items and prices to the menu ffrom the Dashboard, but can't set prices for Happy hours without being in front of the Clover Station is ridiculous. Please make the happy hour pricing viewable from the dasbhoard.

    Trey Burke supported this idea  · 
  5. 10 votes

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    Trey Burke commented  · 

    This is being requested in multiple places. Clover...please type in Exchange in the search bar and see how many merchants have requested this functionality over the past few years.

    Trey Burke supported this idea  · 
  6. 21 votes

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    Trey Burke commented  · 

    this seems like it is being requested many times! Clover, please do a search in this portal for Exchange and you will see how many merchants are requesting this.

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    Trey Burke commented  · 

    any update on this? part of many other suggestions asking for the same thing.

    Trey Burke supported this idea  · 
  7. 79 votes

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    Trey Burke commented  · 

    Clover....can you update us on this one??? It is costing my merchant $300 per month in gift card activations to be able to handle "exchanges" for different priced items. They are going to leave and go to another POS if Clover can't figure this simple retail store operation out. Let me know if you need help figuring this out. I can't sell any more Clovers to retailers until this gets done. Thanks!

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    Trey Burke commented  · 

    clover???? Any update on this??? Needs to be done and NOT have to use a gift card that costs the merchant the card and the %.

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    Trey Burke commented  · 

    HI CLOVER!!!! Any updates on this one????

    Trey Burke supported this idea  · 
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    Trey Burke commented  · 

    I have installed Clover Station at some retail stores and they AGREE that the worst part of clover for a retail store is that it can't process and exchange correctly. Every other retail software can handle this, but Clover can't. Unfortunately, it means that my ISO office has completely stopped marketing Clover to retail stores until this gets fixed.

    1) Customer comes into store and buys a large blue shirt for $100. They gave the shirt to someone as a birthday present.
    2) Customer that received the shirt comes back into store and needs to exchange the shirt for a different shirt that is a different prices. They don't like the blue shirt and they don't fit into a large. So they want to exchange the large blue shirt for Medium Red button down shirt that is $150.
    3) Clover should add the large blue shirt back into inventory, and have a credit on the sale screen for $100, and then ring up the $150 medium red shirt in Clover, taking the medium red shirt out of inventory, and prompting the clerk that an additional $50 needs to be paid.

    Done! That is all Clover needs to do.

    Please add this ASAP as our current merchants are demanding this, and then we can start selling Clover Stations to retailers again.

    Note: using gift cards as a workaround is costly, time consuming, cost the merchant money, and the current clover app doesn't update inventory properly when doing an exchange.

    Please have Clover dev team or support contact me directly if they want some case studies so that this can be easily and quickly added to Clover.

  8. 15 votes

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    4 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    Trey Burke commented  · 

    I have had over a hundred merchants ask for this capability. It would be amazing. it looks like maybe clover is working on the something like this under other issues listed.

    Here is an email from one of my dentists that uses the Clover Flex to take payments and needs to issue a refund that is less than the origiinal sale amount.

    Good morning, Trey! Just wondering if Clover has made any progress toward granting partial refunds from previous appointments? It’s a real pain having to mail checks to patients or have them give me their card number. Really wish we could do partial refunds! Thanks,

    Trey Burke supported this idea  · 
  9. 7 votes

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    0 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    We have a pilot of being able to partially refund a flat amount from the web dashboard. Please contact support to be added to the pilot. 


    We're investigating making this more broadly available. 

    Trey Burke supported this idea  · 
  10. 79 votes

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    20 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 16 votes

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    Planned  ·  4 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    Trey Burke supported this idea  · 
  12. 33 votes

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    Started  ·  5 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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    Trey Burke supported this idea  · 
  13. 2 votes

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    1 comment  ·  Taking Payments » Recurring Payments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, 


    Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner. 


    Thanks, 

    Clover Product 

    Trey Burke shared this idea  · 
  14. 49 votes

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    Trey Burke supported this idea  · 
  15. 10 votes

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    0 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 4 votes

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    0 comments  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 15 votes

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    1 comment  ·  Taking Payments » Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 24 votes

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  19. 42 votes

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  20. 5 votes

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    0 comments  ·  Reporting Functions » Reporting Functionality  ·  Flag idea as inappropriate…  ·  Admin →
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