All Other Suggestions

We’d love to hear your suggestions on how we can improve your Clover experience.

  1. Kitchen Printer Font Medium is still on the large side

    Can it be in different Font type so it can be in between Medium and Small size.

    2 votes

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  2. Notifications for Software updates

    Merchant is requesting a feature to allow Notifications to pop-up on the Clover devices that acknowledge any upcoming Clover software updates to be aware of changes being implemented in the system.

    Merchants are receiving updates that are transaction impacting and have to learn on the 'fly' or call in for support regarding new changes.

    2 votes

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  3. ALPHABET NEEDS ON PIN PAD FOR CUSTOMER ENTERING PIN FOR VISA OR DEBIT

    ALL OTHER POS LIKE TD, ELEVON, MONERIS ETC. all these POS have alphabet and numbers together for customers at the time of payment, when they use visa or debit to pay for their purchase. lots of customers can't remember the numbers , so they use words to memorize their passwords. but when they use CLOVER they can't enter words because there are no alphabets.  plz add as soon as possible this to pin pad for customers support.
    there's lots of customers who have medically challenged around us, as well as there's lots of people like words over numbers.thanks & regards

    1 vote

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  4. Reassign orders to employee after payment

    Merchant would like admins/managers to be able to re assign a employee from a payed order.
    some times a order might get paid a closed out before the employee can noticed that the order is assign to the wrong person since the order is paid admin or managers are not able to make any updates.

    1 vote

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  5. adding an item to orders

    is there a way to add an item to an existing order and print off a receipt just for that one item instead of having the terminal reprint the whole thing?

    2 votes

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  6. kitchen printer printout order dates

    when customer pre-orders can we get the date of the actual order to print out on the kitchen printer as well as in the notes on the main receipt - the kitchen does not currently see the order date and thinks it's for same day

    1 vote

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  7. Clover updates

    Clover should be able to be closed manually. In our office, we do not do daily deposits as at times we are quite slow (municipality). We would like the ability to manually close Clover when we are doing a deposit. Also, we should just be able to close just that handheld, not all devices.

    1 vote

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  8. Reporting - Employee / Items Report

    When accessing the items report via the dashboard, the merchant would like the data to show the items sold per category per employee. Upon review this is only possible if employees are filtered individually, which the merchant would like to avoid as it can be very time consuming

    2 votes

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  9. Implement a better way to provide notifications related to new updates that may appear in the system

    Currently the only documentation for new system updates is on the Clover.com/help site however this doesn't seem to be always up to date with the latest updates. There is also not a system in place to notify merchants when an update has been released so currently the merchants would need to be consistently checking the Help site just to check if any updates have been released or not.

    1 vote

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  10. Clover Dining

    FSR merchants are requesting the ability to void the credit card payment only, without voiding the entire order at the table. Often times a server makes a mistake and swipes the credit card on the wrong table. Currently the entire table's order needs to be deleted and the entire order needs to be re-entered and fired to the kitchen again. There needs to be an option to go back and void the payment if the server realizes the card was swiped for the wrong order.

    2 votes

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  11. Hidden Tax

    FSR merchants are requesting the ability to have a hidden tax. For example: merchant sells a beer for $2 with tax included, he wants the tax report to show the percentage of tax collected on that item even though the tax is included and hidden from the customer.

    3 votes

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  12. add taxes in Hippa plans

    Taxes are currently not part of the hipaa plans. is there a way to add taxes in the future to be available in hippa plans ?

    1 vote

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  13. Dollar rather than percentage amounts for tipping

    Clover should have the option for the preset tip amounts to be dollar amounts (e.g. $1.00, $2.00, $3.00, etc.) rather than merely percentage amounts (e.g. 15%, 18, 30%, etc.). It would be easy to implement & it would even be easy to set it up where it switches between dollar & percentage amounts at certain prices (e.g. dollar amounts for all sales under $10 & percentage amounts for $10 & above). Square has this feature and it makes Square a more flexible platform.

    2 votes

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  14. Remember and associate customer email with credit card number across network in order to send receipt

    This is exactly what Square does, and it works wonderfully and seamlessly. When a customer pays at a Square terminal with a credit card and inputs their email address for a receipt, the card number and email are automatically associated and saved across the network. From then on, any Square terminal will automatically email a receipt to the same address when that card number is processed.

    Presumably some customers will not want this option, even if the address isn’t used for marketing purposes, so there should be a way to opt out.

    This saves time, receipt paper, and contact with…

    3 votes

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  15. Offer a replacement a portal/portal where they can view warranty, etc.

    A self help portal on their Dashboard where if they have a tamper error, unable to read chip cards, anything we replace a lot of devices for. They would have to complete troubleshooting steps in the portal and if the issue is not resolved then they would have the option to replace and they can view their warranty information on the portal as well. It will also tell them the cost of the replacement if there is one.

    1 vote

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  16. order numbers

    Program Clover Register Counter service to have different start numbers for the order numbers, this helps avoid duplicate numbers when you have 2 Clover stations at one business.
    Have one order number start at 101, the 2nd POS order number to start at 202 and so on.
    There are many business with 2 or more registers and taking orders at the same time from 2 different POS' cause confusion in the kitchen.

    5 votes

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  17. Option to remove MC secure checkout feature during transaction process

    Merchant compliant related to the MC secure checkout feature. Merchant experiencing issues with this additional feature slowing down the checkout process.

    2 votes

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  18. Delivery Option and Customer Tracking

    The Station Pro and Online Ordering are great... but we need to have store staff able to enter phone orders for DELIVERIES in the online order system ... not just pickup or curbside...

    3 votes

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  19. Delete Item Report (How was the item approved to be deleted)

    Merchant requesting development of a report that shows how an item was approved to be deleted from the system (Employee Card, Passcode, Fingerprint) when using a Manager/admin to delete an item for a role that doesn't have permission to Delete an item from an order.

    4 votes

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  20. Deleted Items (Request to Report the 'Approved by' profile for Unprinted and Printed Items)

    A merchant needs all employees roles to report an approval when their Admin/Manager profile is used to bypass the override permission to receive access to be able to delete a PRINTED item. Based on how the system permissions are developed, this is not a possibility.

    EX for 2 different employee roles:
    The Server Role has permission to Delete an item from an order (printed or unprinted), but doesn't have the option to Edit printed items without override. So, when the Server Role uses the Supervisor profile (Employee Card, Passcode, Fingerprint) to override a printed item to be deleted, it does…

    5 votes

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