All Other Suggestions

We’d love to hear your suggestions on how we can improve your Clover experience.

  1. Permissions for Happy Hour /Discounts

    Merchant would like to have the happy hours app to have individualized permissions since they have some roles that are able to set discounts for the happy hour and some that don't. For example she has a bar and also an area for sitting in her restaurant, so she would like only bartenders to be able to set permissions or have access to automatic happy hours discounts and the waitress don't.

    1 vote
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  2. Detail Batch Report Needed listing all transactions at closeout

    When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.

    This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.

    I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…

    4 votes
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  3. Alphabetize Customers App by Last Name

    Merchant would like to be able to see the Customers App customized by Last name, or to see an optional way to switch between alphabetizing by first or by last name.

    5 votes
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  4. Add "no tip" to pre authorization transaction

    Merchant is requesting the screen that comes up for a pre-auth transaction show the option to select "No tip" instead of customers selecting done.

    1 vote
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  5. Clover go auto rotate

    Have the ability to remove the function for Clover Go to auto rotate in the app after a transaction.

    1 vote
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  6. Devices have different tax rates

    Gave the ability to have the set a tax rate per device so different devices can have their own default tax rates

    1 vote
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  7. Manual Refunds Issue

    Issuing manual refunds on Clover is near impossible with our business. If a customer comes in without a receipt or we're unable to pull up in orders, and we still want to let the customer exchange the item for another or issue store credit back onto gift card... there's no way to

    1) scan the item for manual refund - so system knows what item is coming back into inventory or assign it to a generic category for accounting purposes.
    2) refund a partial amount (say it was part of a bogo 1/2 off sale)

    Please help Clover!

    3 votes
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  8. Pop Up Box for Delivery Orders

    Merchant would like to have a pop up box after selecting order type of "delivery" to quickly add a phone number or address for delivery sales

    1 vote
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  9. Expanded refund/ exchange options

    Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for

    3 votes
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  10. Quick Sale Option

    Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.

    1 vote
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  11. Who added tip and Time tip added

    Merchant would like to be able to tell who added a tip to a transaction and what time the tip was adjusted

    1 vote
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  12. Report for Modifiers

    Merchant would like a report that lists the sales for Modifiers as they do count towards the profit/revenue.

    3 votes
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  13. Suggested Tip Amount

    The merchant would like for the suggested tip amount to calculated on the Flex tablet screen before paying instead of only showing the percentage choices

    1 vote
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  14. Make Tax Selectable Option after amount

    Merchant would like to see the tax being a selectable option after the subtotal is calculated. Merchant will have more than one tax set and wants to be able to choose at the pay screen rather than attaching to an item.

    1 vote
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  15. Adding New Items Inventory

    Merchant requesting a way to sort inventory categories and modifiers alphabetically. IN addition merchant is requesting
    when adding an item and then added to the category , the category is then added to the bottom of the list when adding the next item. IT would be
    more convenient if that category were added to the top of the list instead of the bottom.

    3 votes
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  16. Merchant needs the ability to add a negative value to an item

    Please allow for a merchant to attach a negative value to an item

    6 votes
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  17. Shift app cash tip on the reporting application

    Merchant is wanting to be able to see the cash tips the employees are entering on the shift application placed on the reporting application.

    1 vote
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  18. I'm having to use a calculator to issue a simple manual refund...

    Hi, I'm returning/refunding a customer for a customer who does not have their receipt. I'm literally having to use a calculator underneath our clover terminals in order to tally the total refund for product price and tax. Why can't I issue a simple refund assigned to an item as if it were in the register. We are a retail establishment and are baffled as to why the return process is so limited and therefore, confusing to the merchant. Please allow for partial refunds as well. Thank you.

    3 votes
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  19. Order Type Mandatory

    Merchant informed he wants order types to be a mandatory option instead of an option.

    1 vote
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  20. Add additional Clover dinning non table section

    Merchant informed she would like to have the option to add more non table sections on the clover dinning application.

    2 votes
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