Other Content

Welcome to the feedback forum for all other content. Please share your ideas for how we can enhance our Clover solutions and services that do not belong in any other forum such as Clover Support or Clover Care. Also, if you have an idea and you are not sure which forum it should be posted to, this is a good place to add it. We are listening and we use this feedback to prioritize our roadmap.

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  1. Happy hour discounts currently appear in the pop up when a staff member wants to add a discount. The whole point of happy hour is so that the employees don't have to manually ring up transactions with discounts for every single person during those hours. Its to reduce button presses, and it works great. But why does it appear in the regular discounts pop up? I mean an employee should never have to press that button, so its effectively useless and just makes the discounts pop up look confusing.

    I understand why it appears in the discounts app, but there…

    78 votes

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  2. Merchant requesting a way to limit how many discounts in an order. Specifically when Happy Hour is being run, to not allow perks from Rewards to be redeemed at the same time-- should be only one or the other.

    33 votes

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  3. The old help.clover.com used to have pictures and videos on it to help merchants or BC to see how to use the device the new Clover.com/help is missing that info
    for example there are no visuals on the Virtual Terminal on Clover.com/help
    having pictures and videos on the self help site would help the merchants more been getting a lot of complaints about that

    31 votes

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  4. If a card used has a balance less than the order total it automatically creates a partial payment. The merchants would like the screen to display a pop up message about the partial payment as it's not very noticeable with the appearance it currently has of only showing the remaining balance.

    29 votes

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  5. Merchant has several employees that have changed their names and unable to edit it in the system unless they change the whole email which is not an option most times.

    27 votes

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  6. Clover does its best to time rollouts during hours that most merchants are not operating. However, I believe the merchants themselves would know best which days of the week / times of the day it is least disruptive to update their POS software. Would be great to give merchants the option to set "update hours" and then honor them by not releasing any new updates outside of those hours.

    17 votes

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  7. Merchant has run into issues when not pressing Done and transactions have Voided. Merchant would like to remove the requirement of Done and also have a Voided transaction report generated.

    15 votes

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  8. On more than one occasion, merchants have asked for the ability to see the actual Clover screen remotely. They like the idea of seeing the actual screen staffers are keying from other than just the result through a printer or kitchen display APPs. This enables them to more readily monitor staff for dishonesty as well as training if someone is using a round about way to accomplish something that can be streamlined. Likewise, I have conducted some class room style group trainings where having a large monitor to display the Clover screen would have been a big advantage.

    13 votes

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  9. The WD is available in English + Canadian French. Spanish is a very common language spoken in the U.S and merchant would like to see this avail for the Webdash board sa all the employees are spanish speaking.
    - LL

    12 votes

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  10. when you go to help.clover.com, the feedback doesn't work. If we had the feedback button link directly to this uservoice website, it would increase feedback submitted by other merchants.

    11 votes

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  11. FSR merchants are requesting the ability to have a hidden tax. For example: merchant sells a beer for $2 with tax included, he wants the tax report to show the percentage of tax collected on that item even though the tax is included and hidden from the customer.

    9 votes

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  12. We need to be able to offer bundle discounts for multi-location businesses.

    For example: if a convenience store has multiple locations and they run a bundle promo, they should be able to edit the bundle on multi-location and change all locations at once.

    As Clover is now, they have to change each and every individual location.

    8 votes

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  13. Ticket Tech Support. The system should have a ticket system into the administration dashboard to report technical problems with out the need to call clover support. Very easy to use and they should have response from someone asap.

    7 votes

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  14. phone app changed needs to show daily batches like it did before.please fix

    7 votes

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    Thank you for sharing your feedback. Look for an update shortly to replace some of the functionality you’ve mentioned. Once you apply the update, please let us know what you think. We have great plans for the development of the Clover Dashboard app, and will release updates regularly. In the meantime, you can access all the previous functionality by logging in to your account at clover.com/dashboard/login.

  15. Merchant wants the ability to monitor the cameras for their security system from their POS

    7 votes

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  16. 7 votes

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  17. Every item has a little color next to it, and this color is completely random. So why even have it? It should be able to be used to group similar items together. For example, we do non-dairy (vegan) items, so they could all be purple... It would make it so much easier

    6 votes

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  18. Trash the new iphone app and bring back the old one.
    Let me know soon if you plan to do anything about this or if i should plan to just get rid of the clover system altogether.
    Thank you!

    6 votes

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    Thank you for sharing your feedback. Look for an update shortly to replace some of the functionality you’ve mentioned. Once you apply the update, please let us know what you think. We have great plans for the development of the Clover Dashboard app, and will release updates regularly. In the meantime, you can access all the previous functionality by logging in to your account at clover.com/dashboard/login.

  19. ability to upload custom image to use as background/wallpaper on Clover device

    6 votes

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  20. Merchant wants an option to have holding cash sales box set as default

    6 votes

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