Other Content

Welcome to the feedback forum for all other content. Please share your ideas for how we can enhance our Clover solutions and services that do not belong in any other forum such as Clover Support or Clover Care. Also, if you have an idea and you are not sure which forum it should be posted to, this is a good place to add it. We are listening and we use this feedback to prioritize our roadmap.

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  1. Happy hour discounts currently appear in the pop up when a staff member wants to add a discount. The whole point of happy hour is so that the employees don't have to manually ring up transactions with discounts for every single person during those hours. Its to reduce button presses, and it works great. But why does it appear in the regular discounts pop up? I mean an employee should never have to press that button, so its effectively useless and just makes the discounts pop up look confusing.

    I understand why it appears in the discounts app, but there…

    79 votes

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  2. Merchant requesting a way to limit how many discounts in an order. Specifically when Happy Hour is being run, to not allow perks from Rewards to be redeemed at the same time-- should be only one or the other.

    33 votes

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  3. The old help.clover.com used to have pictures and videos on it to help merchants or BC to see how to use the device the new Clover.com/help is missing that info
    for example there are no visuals on the Virtual Terminal on Clover.com/help
    having pictures and videos on the self help site would help the merchants more been getting a lot of complaints about that

    32 votes

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  4. If a card used has a balance less than the order total it automatically creates a partial payment. The merchants would like the screen to display a pop up message about the partial payment as it's not very noticeable with the appearance it currently has of only showing the remaining balance.

    30 votes

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  5. Merchant has several employees that have changed their names and unable to edit it in the system unless they change the whole email which is not an option most times.

    28 votes

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  6. Clover does its best to time rollouts during hours that most merchants are not operating. However, I believe the merchants themselves would know best which days of the week / times of the day it is least disruptive to update their POS software. Would be great to give merchants the option to set "update hours" and then honor them by not releasing any new updates outside of those hours.

    17 votes

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  7. Can we add functionality where we can cashout multiple time per day but batch out once? Also to have the cashout app reset cash mid-day, and record tips during shifts?

    15 votes

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  8. 15 votes

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  9. Merchant has run into issues when not pressing Done and transactions have Voided. Merchant would like to remove the requirement of Done and also have a Voided transaction report generated.

    15 votes

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  10. On more than one occasion, merchants have asked for the ability to see the actual Clover screen remotely. They like the idea of seeing the actual screen staffers are keying from other than just the result through a printer or kitchen display APPs. This enables them to more readily monitor staff for dishonesty as well as training if someone is using a round about way to accomplish something that can be streamlined. Likewise, I have conducted some class room style group trainings where having a large monitor to display the Clover screen would have been a big advantage.

    14 votes

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  11. Merchant is requesting a feature to allow Notifications to pop-up on the Clover devices that acknowledge any upcoming Clover software updates to be aware of changes being implemented in the system.

    Merchants are receiving updates that are transaction impacting and have to learn on the 'fly' or call in for support regarding new changes.

    12 votes

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  12. The WD is available in English + Canadian French. Spanish is a very common language spoken in the U.S and merchant would like to see this avail for the Webdash board sa all the employees are spanish speaking.
    - LL

    12 votes

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  13. when you go to help.clover.com, the feedback doesn't work. If we had the feedback button link directly to this uservoice website, it would increase feedback submitted by other merchants.

    11 votes

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  14. FSR merchants are requesting the ability to have a hidden tax. For example: merchant sells a beer for $2 with tax included, he wants the tax report to show the percentage of tax collected on that item even though the tax is included and hidden from the customer.

    9 votes

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  15. Add hospitality plan, including "room management", occupancy, folio#, check-in/out, rate, # of nights, etc.required in order to qualify for hotel processing rates. Call it Clover Staying or Rooms or Accommodations or Hospitality, manage rooms exactly like you manage tables within Clover Dining; you need to move someone from one room to another? it's the same as moving from one table to another. Need to add something to the room tab? it's the same as adding another round of drinks to a seat or a table. Need to split room costs? it's the same as splitting an appetizer or an entire…

    9 votes

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  16. We need to be able to offer bundle discounts for multi-location businesses.

    For example: if a convenience store has multiple locations and they run a bundle promo, they should be able to edit the bundle on multi-location and change all locations at once.

    As Clover is now, they have to change each and every individual location.

    9 votes

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  17. 9 votes

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  18. Ticket Tech Support. The system should have a ticket system into the administration dashboard to report technical problems with out the need to call clover support. Very easy to use and they should have response from someone asap.

    8 votes

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  19. The merchant should have the ability to start the day with a recorded amount of cash, e.x.:

    Opening the day with $300.00 in cash. (5x$20, 10x$10, 10x$5, 40x$1, 20x$0.25, etc.). Then closing the day, logging that there was a total of $X.XX in the register when the day closed.

    7 votes

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  20. Recently (past 30days) I've had many complaints from businesses with multiple Clover devices where the devices are not syncing to eachother. This situation manifest primarily when trying to adjust tips on a device, but it isn't showing all of the transactions that the server entered on other devices... even after hitting sync and ensuring that the display is filtered to "All Devices".

    7 votes

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