We are experiencing an issue with the tipping process on CLOVER terminals when guests use Tourism Vouchers and our restaurant-generated Gift Cards as part of their payment. Currently, guests are prompted to add a tip based on the discounted amount, which can lead to under-tipping on the overall service received.

We propose an enhancement to the tipping workflow:

Tipping on Full Amount: Modify the terminal to prompt guests to first add a tip based on the full amount of the check before any discounts are applied.
Payment Process: After the guest has added their tip, the terminal should then prompt for the application of any vouchers or gift cards, followed by the remaining balance to be paid via credit or debit card.
This feature would ensure that staff receive appropriate gratuities based on the full value of their service, enhancing both guest satisfaction and employee morale. Thank you for considering this important update to improve the payment experience.