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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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9 results found

  1. we are a non-profit organization. We need to show customer name on a receipt. Today, printed receipt shows customer name, but online receipt does NOT. We must show customer name one-receipt.

    5 votes

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  2. There needs to options for which notifications Customers Receive. For example - if I need to remove all old active invoice from my recurring payment plans to change a transaction start date- I do not need my Customer to be notified. This has caused a lot of confusion for the customer and me. I have no way of knowing what all notifications Clover is sending to my Customers.

    2 votes

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  3. Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.

    Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.

    1 vote

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  4. Previously, when the charge went through, the options given were to print, email, or text the receipt. That's changed, and now the options are "Print" and "More". In order to email or text the receipt, you have to tap the "More" button first.

    Our email and texting collection has dropped to less than 1% after this change. Previously we were getting about 5%. I've tried to talk to customer support about getting this changed back, but I've been told tough luck, try leaving a post on the uservoice page.

    1 vote

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  5. Make the ordering process faster for Quick Service Places:

    1) Most Pos System ask for Dine In or To-Go at the end not at the Beg. Like the option to prompt just like customer Name at the end.

    2) Also, Rather than having to enter customer name , a number is used each time some order with their order. Screen comes up with preselected numbers to click on the screen.

    3) Also, Clover printer has the option to print a paper of order number only every time some place an order. Current lots of paper is waisted.

    1 vote

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  6. We are a service business and need to accept booking deposits. I need the additional functions have an area for "Notes" for me to see only, the ability to have two due date, accept partial payment, create templates, create items or services and multiple emails for sharing invoices. Auto Reminders that can be shared.

    1 vote

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  7. I would like to have the customer's name show up on my side of the screen (larger screen) not just on their screen when they sign into their reward account. I would like to be able to thank them by name at the end of the transaction. Since the customer's name shows up on the small screen (the small box that that sign in on) it should be easy to add it to my screen behind the counter. Thanks!!!

    1 vote

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  8. Microsoft Clover app instead of jut Android and Apple

    1 vote

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  9. 1 vote

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