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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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141 results found

  1. As a customer it is annoying to have to enter my email address with every transaction. Square is able to retain a customer's email address (presumably tied to credit card).

    7 votes

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  2. Not really an idea as much as it is a fix (In my opinion anyway). We have 4 Clover Stations with a clover mini attached to each Station on the opposite side of the counter / sneeze guard.
    We can not "ISSUE" a gift card by swiping it on the station.
    We can swipe it on the Mini but that requires our cashiers to walk around the counter to use the Mini. We can manually Type the Gift Card in to issue it from the Station but we can not Swipe it. We were told that once you tether a…

    2 votes

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    0 comments  ·  Gift Cards  ·  Admin →
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  3. I suggest that when a merchant is entering a phone number, to prevent duplicating the phone number in the system, or when entering a new customer with an existing phone number can be prevent it by the system as already exist.

    4 votes

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  4. I process for a growing franchise called Outer Banks Boil Company. The annual growth is absolutely exponential. They specialize in low-country boils where they offer "Pots to go" for people that want to steam themselves, or catering where they come to your vacation home and do on-site boils. Currently the Clover Gift Cards app allows you brand your physical gift cards, however you cannot do so digitally. We need the ability to brand a digital gift card with a businesses logo for promotions and emails. Also, the ability to choose between buying a physical or digital gift card on the…

    12 votes

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    0 comments  ·  Gift Cards  ·  Admin →
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  5. merchant would like when at the screen ask to get points when enter the phone number to automatically add points or deduct points instead of him having to select the customer

    3 votes

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  6. We understand that their name does appear in the notes section of the order tab but often times, we need to use that area for notes and not the customer name.

    4 votes

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  7. 3 votes

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  8. We have had multiple customers complain of not receiving an email after using the online clover gyft gift card purchasing wizard. I have a suspicion that they are incorrectly entering the email address to send the gift card to. Since the entire online gift card hinges on the fact that you have the correct email, then this should be a requirement for double verification. The current method of having to manually provide the receipt, gift card total, correct email etc to Clover manually to fix this is time consuming and leaving my customers frustrated. Thanks for the consideration.

    2 votes

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    0 comments  ·  Gift Cards  ·  Admin →
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  9. sell multiple gift cards with different amounts

    9 votes

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    0 comments  ·  Gift Cards  ·  Admin →
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  10. merchant requesting to have the option to apply promos at checkout for his customers

    7 votes

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  11. when the merchant manually add the rewards points the merchant would like for the points to accumulate and sync without refreshing the screen.

    2 votes

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  12. A boutique wishes to send promo's based on the anniversary date of a customer. Currently, the only date field is birthdate.

    7 votes

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  13. I suggest you add a 'Repeat Order' button that allows us to recreate a previous order, this would work great for frequent customers.

    5 votes

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  14. merchant will like the customer app to have the ability to import customers and merge existing customer information

    6 votes

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  15. Would like to be able to record a discount percentage on a customer profile and have it automatically applied to any order referencing that customer profile record

    11 votes

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  16. Have the ability to integrate rewards with 3rd/partner apps

    6 votes

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  17. Merchant would like the Rewards to only round up after $.51. Currently it rounds up even if it's only $3.04.

    2 votes

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  18. Ability to export customer database from Rewards

    7 votes

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  19. Merchant would like the ability to add points from the device rather than just Web DB. This would allow for a quick transaction when issues may arise.

    12 votes

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  20. The merchant is using Ecwid and Clover and creating customer profiles on both ( which is creating duplicate customers). The merchant would like the option to combine or sync customers from ecwid and clover

    2 votes

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