139 results found
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terry.tuel@fiserv.com
Merchant would like Register app to pop up with Customer Name when they put their phone number in Clover Duo customer terminal so they know if that customer is currently in their network or customers app.
1 vote -
order type
Make the ordering process faster for Quick Service Places:
1) Most Pos System ask for Dine In or To-Go at the end not at the Beg. Like the option to prompt just like customer Name at the end.
2) Also, Rather than having to enter customer name , a number is used each time some order with their order. Screen comes up with preselected numbers to click on the screen.
3) Also, Clover printer has the option to print a paper of order number only every time some place an order. Current lots of paper is waisted.
1 vote -
send rewards notifications to customers
merchant would like for customers to receive notifications every time rewards are earned or redeemed.
1 vote -
Emails Delivered to Clients
The ability to track all historical emailed receipts delivered to clients.
1 vote -
Have the option to remove a customer and ban them
We need to be able to block or ban a customer. I had an employee sign up, save customer printed receipts and then collect all of the points and redeem the points on cash paying tables and pocket the discounted amount that was paid.
1 vote -
More Functionality
We are a service business and need to accept booking deposits. I need the additional functions have an area for "Notes" for me to see only, the ability to have two due date, accept partial payment, create templates, create items or services and multiple emails for sharing invoices. Auto Reminders that can be shared.
1 vote -
Customer Engagement
It's too time consuming to "add customer" when you quickly need to take a payment......The suggestion is to show the card holders name in the transaction history so when we need to confirm that a payment was made we can see the clients name, regardless if we did not "add customer"
1 vote -
Additional Features
I think some good features to have on Clover would be the following: being able to merge customers profiles as well as putting in customer info after time of sale if it was not put in at time of sale.
For example. We have returning customers who sometimes pay with credit cards Jane C. Smith and Jane Smith or they pay with a card with another name on it. Therefore, because they pay with 2 different cards or more they could then have 2 possible accounts in our profile. I would like to merge their transaction history for us to…
1 vote -
Customer Numbers
Can we add a customizable customer number with new and/or existing customers.
Different software programs (payroll, AP/AR for example) have identifiable numbers associated with each employee and (or) customer.
Having this show up in the reports under its own column, to identify the customer by name and number so we can easily identify across different software programs. This feature would minimize manual entries and spreadsheets.
On receipts, it would be helpful to view the customer # with other customer information (when the option is selected in receipt view)
1 vote -
cap on maximum dollar amount for discounts applied to a single invoice.
I am writing to request a feature addition to the discount app and the rewards app in the form of a cap on the maximum dollar amount that can be applied to a single invoice. It has been observed that our customers often redeem their rewards or discounts with a considerable purchase, say a large catering order. In such scenarios, allowing unlimited dollar redemption can lead to loss of revenue and subsequent financial burden on the business. Therefore, to mitigate such risks, it is essential to have a cap on the maximum dollar amount that can be discounted per invoice.
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1 vote -
willowtree.jasper@att.net
I would like to have the customer's name show up on my side of the screen (larger screen) not just on their screen when they sign into their reward account. I would like to be able to thank them by name at the end of the transaction. Since the customer's name shows up on the small screen (the small box that that sign in on) it should be easy to add it to my screen behind the counter. Thanks!!!
1 vote -
Customer Rewards on Clover Flex & Non- Tethered Devices
I would like the ability after adding a customer to an order through phone number, being able to access their rewards via "Select Customer" without having to use the mobile app. Same goes for non-tethered devices or clover flex. Not all customers like the mobile rewards app, and we have drive thru setup & some people find it easier to give us their phone number so we can enter in their rewards.
1 vote -
Annual passholder discount card
We have annual Pass holders that our previous POS system had the ability to scan their pass and give discounts on the items they purchased. Employees had a higher discount with there cards and it was different depending on if it was food or retail. It also allowed us to have a more secure system and stop employees from giving out the discount of their choosing as a pass had to be scanned which also recorded the guests name. Hoping you have such a thing or can implement it?
1 vote -
Bring back Rewards to all Cigar Shops
My shops have been singled out of the Rewards program without notice. Please bring back Rewards to all cigar shops. I have many customers that have thousands of points and I have no way of how to reward them. I don't have access now to how many points they have. My customers have found many other cigar shops still on the clover app yet my shops were pulled. Your marketing company needs to quit trying to social engineer adult behavior and get back to making great POS hardware and software.
1 voteWe are working through and working with our vendor to re-enable your shop and others for rewards functionality. This is a priority for us.
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Exclude modifiers from reward redemptions
Modifiers are considered upgrades, therefore they should not be included in the redemption of points/rewards. Especially if the perk is for a free item. A free item valued at $8 then becomes a free item valued at $12 or more due to multiple modifiers being added which hurts a small business.
1 vote -
Sort customer list by surname as an option.
I have a membership program for my business. It would be really helpful if the customer list could be sorted by Surname instead of by first name only.
1 vote -
Option to make tiers annual instead of lifetime
The current system offers a reward when a customer becomes a regular and a VIP, and then, for the rest of their customer life...nothing. We should be able to make the tiers annual so that customers have an incentive to make 12 or 25 visits (or whatever it is changed to) every year, not just once.
1 vote -
Report showing any manual adjustments made to Rewards points
There needs to be a report that shows all manual adjustments made to Rewards points by employees. Currently if an employee manually adjusts a customer's Rewards points, there is no report or logs for the owner to see which employee adjusted those points or how much the points were adjusted by.
1 vote -
Add employee permissions for Rewards
Would like customizable employee permissions to be added for the Rewards app in order to allow or restrict different employees roles to perform different functions in the Rewards app. For example, a permission should be added to restrict or allow the ability to manually adjust rewards points. Currently this feature is available to any employee who has access to the dashboard with no way to restrict employees from manually adjusting points.
1 vote -
Add Function: Export a customer template
The idea I had for this came up when I was updating inventory templates for different merchants/Vendors. Instead of having to manually update new customers, there could be a customer template in the same fashion that inventory exports are. This would allow management to upload multiple customers at once without the need for a transaction. I think this would be especially useful for companies that deal with large volumes of customers like school districts and other agencies.
1 vote
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