Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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  1. merchant requesting to have the option to apply promos at checkout for his customers

    6 votes

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    0 comments  ·  Customer Promotions  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Merchant knows how to add to customer list for promotion opt-ins, but would like a way to schedule an automatic email to the list every time there is a promotion to the people who have opted in.

    5 votes

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    0 comments  ·  Customer Promotions  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Customers, Rewards, promos, and feedback to work with Instagram. 80% + clients use Instagram as their first choice for marketing.

    5 votes

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    0 comments  ·  Customer Promotions  ·  Flag idea as inappropriate…  ·  Admin →

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  4. When creating a new promo in Promos app, make selecting individual items (not just categories) possible. Merchant can only select individual items in the Clover merchant dashboard

    3 votes

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    0 comments  ·  Customer Promotions  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Currently Promo notifications are only able to sent between 11am-7pm EST and any promos sent before or after that time will be delayed until the next time window. Would like to increase the window of time for Promo notifications to be sent. Example 7am-11pm.

    2 votes

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  6. Merchant would like the promos sent out to customers available to redeem in their online store.

    2 votes

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