Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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  1. I think it would be great if a customer could register, or at least be notified on the screen when they sign for their order, for our rewards program. We do not print receipts for customers unless they request one, and they don't always want a receipt (email or paper), so the best way for customers to know about a rewards program, and to join would be on the screen after they pay or while paying!

    23 votes

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    1 comment  ·  Customer Rewards  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Clover rewards should allow for a dollar amount off a specific item. Currently I can only do a discount off the total cost of the transaction

    10 votes

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    1 comment  ·  Customer Rewards  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 6 votes

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    0 comments  ·  Customer Rewards  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Ability to export customer database from Rewards

    5 votes

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    2 comments  ·  Customer Rewards  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Merchant would like the ability to add points from the device rather than just Web DB. This would allow for a quick transaction when issues may arise.

    5 votes

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  6. 5 votes

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  7. 5 votes

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  8. Wants to be able to limit modifiers on rewards program. So that customers can only add limited toppings modifiers.

    4 votes

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  9. Have the ability to integrate rewards with 3rd/partner apps

    4 votes

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  10. I would like to customize the text that is displayed on the customer facing mini to encourage people to join our reward program. Similar to what I can do with tipping, just for this.

    3 votes

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  11. We're having issues with rewards and having to wait 48 hours for the ESCALATION TEAM is unacceptable!!

    3 votes

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  12. merchant would like when at the screen ask to get points when enter the phone number to automatically add points or deduct points instead of him having to select the customer

    3 votes

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  13. Have the ability to transfer customers and rewards from one account to another account or link the accounts.

    3 votes

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  14. A summary view to see all the businesses that an app user has visited and the reward that has been earned/ offered.

    ie. if a user gets a notification about "$5 for a birthday bonus", they can go into the app and see where that bonus is, rather than go through each business to find out who offered them that bonus.

    Thank you

    3 votes

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  15. Currently rewards are all-inclusive. By allowing users to manage what items are eligible for rewards sellers can promote customers to purchase specific items and reward them for doing so. For example, a seller could make it so that their in-store brand is eligible for points to encourage sales over 3rd party brands.

    2 votes

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  16. Merchant wants to have the ability to zero out their customers rewards point with a button, instead of manually adjusting the points. Also they want the capability to adjust all or multiple customers at once.

    2 votes

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  17. Need a method to Zero out Rewards points for quarterly, semi-annual, annual maintenance.

    It's a huge financial liability to not be able to expire points on a regular basis. I need an "easy button" to reset points to Zero for all our customers.

    I have been told by Clover Support to uninstall the app and reinstall it, but that did not work. All the customer data and points were in-tact.

    2 votes

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  18. when the merchant manually add the rewards points the merchant would like for the points to accumulate and sync without refreshing the screen.

    2 votes

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  19. Merchant would like the Rewards to only round up after $.51. Currently it rounds up even if it's only $3.04.

    2 votes

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  20. 2 votes

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