Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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  1. Customers are interested in being able to sell and generate an e-gift card online from their site.

    32 votes

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    8 comments  ·  Gift Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Merchant's would like to be able to load the gift and not have to sell it right away and would like to be able to pay for it with other items

    20 votes

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  3. *Having issues selling merchandise and a gift card in 1 transaction.
    *Not able to sell multiple gift cards of varied amt in 1 transaction.
    *Would like to be able to have a receipt issued for each gift card sold when doing multiple gift cards of same value.
    We were able to do this in valuelink before.

    15 votes

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    1 comment  ·  Gift Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  4. I process for a growing franchise called Outer Banks Boil Company. The annual growth is absolutely exponential. They specialize in low-country boils where they offer "Pots to go" for people that want to steam themselves, or catering where they come to your vacation home and do on-site boils. Currently the Clover Gift Cards app allows you brand your physical gift cards, however you cannot do so digitally. We need the ability to brand a digital gift card with a businesses logo for promotions and emails. Also, the ability to choose between buying a physical or digital gift card on the…

    12 votes

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  5. Please bring back selling digital gift cards online. This will be necessary now and in the future. Please help

    10 votes

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  6. Have the ability to resend email or text digital gift cards.

    9 votes

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  7. Merchants are looking for a streamlined way to sell e-gift cards. The functionality is in Gyft for big box retailers, would be awesome to extend it to SMB sized businesses using Clover.

    9 votes

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  8. 7 votes

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  9. Facility purchase and redemption of Gift cards (GYFT)

    7 votes

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  10. sell multiple gift cards with different amounts

    6 votes

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  11. Currently digital gift cards cannot be ordered outside of normal online store operating hours, which does not make sense. Digital gift cards should be allowed 24 hours/day whether store is open or whether store is accepting online orders or not for regular physical items.

    4 votes

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  12. I'd like Clover Canada to make a Clover gift card available for our POS SYSTEM.

    3 votes

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  13. Gift cards are so expensive through clover gift cards and when I submit them there should be a better system to help owners make sure their final design works. The cost is almost not worth offering to customers.

    2 votes

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  14. Do you know how Clover now offers the ability to sell digital gift cards online from that hosted customer facing webpage that gets created...

    I think that having the ability to create a hosted customer facing webpage that would allow a merchant to put this on their website would be a great idea in the same way that they can sell digital gift cards online

    Functionality on this gift card webpage could include the ability to trace the history of a particular gift card as well as be able to do a live balance inquiry

    Many other gift card providers…

    2 votes

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  15. Clover should have the ability to both sell/redeem gift cards in-store and online (ecommerce). Currently, gift cards can only be redeemed in-store.

    2 votes

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  16. I don't want to have to use a plastic card or an email for gift certificates. They are both incredibly impersonal and plastic is not eco friendly. Please create a printable and tasteful gift certificate that customers can present to their loved ones.

    2 votes

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  17. Not really an idea as much as it is a fix (In my opinion anyway). We have 4 Clover Stations with a clover mini attached to each Station on the opposite side of the counter / sneeze guard.
    We can not "ISSUE" a gift card by swiping it on the station.
    We can swipe it on the Mini but that requires our cashiers to walk around the counter to use the Mini. We can manually Type the Gift Card in to issue it from the Station but we can not Swipe it. We were told that once you tether a…

    2 votes

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  18. We have had multiple customers complain of not receiving an email after using the online clover gyft gift card purchasing wizard. I have a suspicion that they are incorrectly entering the email address to send the gift card to. Since the entire online gift card hinges on the fact that you have the correct email, then this should be a requirement for double verification. The current method of having to manually provide the receipt, gift card total, correct email etc to Clover manually to fix this is time consuming and leaving my customers frustrated. Thanks for the consideration.

    2 votes

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  19. Clover offers gift card solutions to local companies. The customers who buy them are unable to use the gift cards with the Clover app as a form of payment. This seems counter-intuitive and the clunkiness may stop many customers from continuing to purchase gift cards.

    1 vote

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  20. closeout at the end of the day batch should have something like "giftcards sold online" how much its

    1 vote

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