Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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  1. I need a report available on the terminals (that employees have access to) that breaks down sales by revenue class. I have a bar/restaurant and tip out is done based off of sales (liquor/food).

    84 votes

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    13 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, 


    If comparing to the Employees Report within the Web Dashboard, which shows Employee Sales Summary and Employee Summary by Revenue Class, would this information suffice, or are there additional details/classes that would be helpful for this on-device report?


    Also, does the Reporting App on the device help with this request, or is that also missing pertinent information that your staff would like to see?


    Thanks, 

    Clover Product

  2. 76 votes

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    20 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Would like to have an option to put reason for void when voiding transactions.

    74 votes

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    started  ·  6 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    62 votes

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    5 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Customer comes in to return item but would like to purchase a new different item. Customer would like to only pay difference versus having a refund credited & then purchase the new item for the full amount.

    59 votes

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    9 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Allow a pop up box to type it after applying a custom discount (and/or allow it to be an option selected as a prompt when creating a discount in the discount app) to type in the reason for the discount.

    •If I do a custom 15% off, I want employees/manager to type in why ie "Side was cold".

    •If I create a discount named "Bar Comp" and it’s a standard 100% comp, I want a prompt for employees to put in a reason ie "Tonic was flat in customers Gin & Tonic"

    54 votes

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    4 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →

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  7. virtual terminal on the dashboard to be able to involve his inventory to track stock amounts and sales

    44 votes

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    under review  ·  4 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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  8. The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.

    43 votes

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    5 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Merchant would like the option for the tips to be entered on the tablet screen AND the printed receipt at the device level

    40 votes

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    9 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →

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  10. If one employee closes out an order for another employee, the tip transfers over to the new employee. That shouldn't happen unless the order is physically transferred from one to the other.

    39 votes

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    Outreach Request  ·  1 comment  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Merchant accidentally refunded a transaction, instead of reprocessing the transaction, merchant would like an option to void the refund that was done incorrectly.

    38 votes

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    3 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 38 votes

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    1 comment  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Merchant wants the tip to go to the server not the cashier. Only way tip will go to the server is through the tables app.Would like for tip to go to the server no matter what.

    37 votes

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    4 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID

    37 votes

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    3 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Merchants would like to be able to process EBT non taxable and non EBT taxable on the same transaction and the clover device separate the two. Would like for the clover device to leave the balance for the non EBT items. This will not work as they need to make it to where when ringing up items from both EBT/Non EBT, for the Clover to differentiate those (somehow). Meaning, they want for that EBT customer, once using their EBT card, to only be able to pay for the items that are under the EBT umbrella (nontaxable), not the whole order…

    35 votes

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    7 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 33 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Allow customer receipts to print and display multiple tax rates (i.e. State Tax & Municipal Tax) to meet requirements that are mandated in certain states/territories.

    31 votes

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    started  ·  19 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  18. As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    31 votes

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    9 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    30 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  20. When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.

    This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.

    I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…

    29 votes

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    3 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →

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