Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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  1. Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID

    37 votes

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    3 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Merchants would like to be able to process EBT non taxable and non EBT taxable on the same transaction and the clover device separate the two. Would like for the clover device to leave the balance for the non EBT items. This will not work as they need to make it to where when ringing up items from both EBT/Non EBT, for the Clover to differentiate those (somehow). Meaning, they want for that EBT customer, once using their EBT card, to only be able to pay for the items that are under the EBT umbrella (nontaxable), not the whole order…

    35 votes

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    7 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 33 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Allow customer receipts to print and display multiple tax rates (i.e. State Tax & Municipal Tax) to meet requirements that are mandated in certain states/territories.

    31 votes

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    started  ·  19 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    30 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  6. I know you can set Clover Dining to Auto Print all receipts. It would be very helpful to have the option to set Auto Printing for only credit card transactions.

    We give our Customers a bill before payment so if they pay by cash or gift card there is no reason to waste all that paper printing their receipt.

    But chen customers pay by credit card we do need to Copies. One for the customer, and one for us.

    28 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Merchant wants to be able to print each guest separately when he selects spilt by items and not actually have to be taken to pay screen (print customers receipt before pay screen)
    Merchant also wants to be able to re-open the check once it has been completed and apply discounts

    28 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Merchant would like the ability to add multiple service charges to an order.

    26 votes

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    6 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  9. IE $10.00 order split 5 ways
    $2.00 has been paid by person A
    Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance

    22 votes

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    2 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  10. A typical merchant that does counter sales and delivery such as a pizza restaurant, wants to have the tip suggest at the counter but have the ability to do tip adjust after the auth for the delivery tickets. The CC is run before the delivery and they bring the receipt back with a tip on it. Currently the only option is 100% at the counter or 100% after the sale.

    20 votes

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    3 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 20 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  12. There needs to be a countdown feature for closing out the register

    20 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  13. The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    19 votes

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    3 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Merchants should get a warning when either the zip code or the address number does not match with the AVS service. This message should happen on any phone order or manual transaction prior to completing the sale. The merchant should then have the opportunity to either accept or decline the transaction (void) because of the possibility of fraud. As it is now in Clover, the merchant may not catch the fact the AVS failed especially since it does not print on the receipt. As long as the option "Skip receipt screen & begin next transaction" is not checked, you will…

    19 votes

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    2 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction

    Used to be a feature, but they no longer see it.

    18 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  16. merchants are complaining that now everytime they process a mastercard on their clover mini or flex the mastercard logo comes out on their screen and then a yellow checkmark appears and then a sound to approve the mastercard. this is delaying the process by 10 seconds its so frustrating as they are use to having a transaction get approved in less than 2 seconds, PLEASE REMOVE this new branding animation feature !!!

    17 votes

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    under review  ·  4 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Currently payment confirmations can only be emailed to the Business Owner's email. If employees login to take payments and email invoices under the "Owner" account, they have access to the entire merchant account and all settings, which is not secure.

    14 votes

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    under review  ·  0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Enhancement for Service Charges to automatically apply rather than manually selecting option each time.

    13 votes

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    7 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  19. I am the business owner for over 15 clover accounts as I work in corporate accounting/finance and the notifications go to me and not any hospital staff when a client makes a payment using the payment link. This makes no sense and the payment notification doesn't tell me which merchant account it was for. Our hospitals need to know when a client pays them. Often "business Owners" are not the receiption staff who actually enter and apply payments.

    12 votes

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    under review  ·  3 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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  20. I've used both a Clover Station and Mini in my original location for a year with no issues. However, upon setting up the new Station Pro in my new location, the CC pre-auth feature no longer allows a card to be charged without the card present. As a bar, this feature is extremely important as tabs are somewhat frequently not closed out. Please fix the issue ASAP!

    12 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →

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