63 results found

1. Supress address on invoices

   It would be nice to be able to supress the business address on the invoice, as our business is in our home and I would like to not share my home address with all my customers. Is there a way to supress the address on the invoices?

   1 vote

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   0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   This is in the plan for early 2024.  

   
   

   Looking forward to continue to offer you better solutions for your customers.

   
   

   Thank you 

   Clover Communications

2. Get notification when customer pay using hyperlinks sent by merchants

   Merchant loves using hyperlinks in Account & Setup / Ecommerce Payment Links. However, he needs to be looking at transactions every day in order to see if there were any payments. He would like to see a notification to his email address when somebody pays using the link

   9 votes

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   2 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

3. QR code linked to item

   I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?

   3 votes

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   Planned  ·  2 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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4. Partial refunds

   We need to be able to take partial refunds. This is very important in retail sites since we have customers only returning certain items on their receipts. We called customer services and they said we could only do full refunds or we have to fake a new transaction with the items they are returning to get a total and than do a manual refunds for that amount. We than have to manually adjust our inventory. There has to be a better way. We should be able to choose the item that they are returning and only refund that amount and have the inventory adjust itself.

   We need to be able to take partial refunds. This is very important in retail sites since we have customers only returning certain items on their receipts. We called customer services and they said we could only do full refunds or we have to fake a new transaction with the items they are returning to get a total and than do a manual refunds for that amount. We than have to manually adjust our inventory. There has to be a better way. We should be able to choose the item that they are returning and only refund that amount and… more

   9 votes

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   7 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

5. Allow invoice to be sent via text also

   Allow invoice (should be "payment request" to be sent via text also

   5 votes

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   0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

6. Have the ability to send an invoice or payment link that will save the credit card on file

   This would be so beneficial to those that run their businesses virtual only and do not take actual credit card numbers, adding protection and security for both parties. I am a former Stripe user and they make this super easy for merchants to set up and utilize. It also would be great if we could have payment links for recurring payments where the customer can fill out their cc information and have it saved in the system under their profile.

   2 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   Thank you for your feedback. This will be available in a future release.

   Thank you, 
   Clover Product 

7. Update Customer's saved credit card info without having to charge their card.

   Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

   6 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

8. Revise Customer Information

   You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
   
   Also, seems silly that once we enter the customer we are not allowed access to the full credit card number. WE are the ones that set the customer up.

   You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
   
   Also, seems silly that once we enter the… more

   2 votes

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   0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

9. Ability to resend

   Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

   3 votes

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   0 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

10. allow to add more items on the invoice, allow customers to leave tip

    when you create an invoices it should allow you to add more items in case customer buys multiple items and once the customer receives the invoices allow them to enter tip

    7 votes

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    2 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

11. phil@harbourcitydonuts.com

    Verification of duplicate transaction.

    Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?

    Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet I'm getting asked to verify the $8 transaction isn't a duplicate of the $24 transaction? Really?

    I get that sometimes something glitchy might happen while a card payment is processing so this duplicate transaction prompt could be useful if it worked. The only time I ever had someone come back about a duplicate charge on their statement, the verification prompt never came up. Once every day, I have to reboot the Clover Flex because the network cuts out in the middle of a card authorization. Since it takes close to eternity before the authorization times out, I force reboot the device. Once it's back up and running, I check the transaction log to make sure the payment didn't go through and run the card again. It approves right away and no Verification prompt ever comes up. I'll tell the customer to come back and let me know if they did actually get charged twice and I'll take care of them. Once I had someone come back. No Verification prompt. So you see this feature is useless. Please remove it.

    Verification of duplicate transaction.

    Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?

    Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet… more

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds. 

    Thanks, 
    Clover Product

12. Recurring Payments Notification TO OWNER AND EMPLOYEES

    We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.

    6 votes

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    0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    Clover Product

13. Allow Cancelation of an Invoice without notifying the customer (for payment received via check or other)

    When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if they still owe money or if their payment has not been received. It would save a good amount of back and forth along with customer confusion if I could cancel the invoice request without sending them an email telling them I have done so.

    When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if… more

    4 votes

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    0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

14. Invoices

    For payment method, for invoices we have clients who pay with checks. There needs to be a method for paying with checks just not as opposed to electronically.

    7 votes

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    1 comment  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release. 

    Thanks, 
    Clover Product

15. due date on invoice

    Give us the ability to change the due date on invoices instead of clover dictating the due date.

    22 votes

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    4 comments  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    Clover Product

16. Due date

    I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.

    14 votes

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    1 comment  ·  Invoicing  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    
    

    Clover Product

17. Notification for Declined Reoccurring Payments

    We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

    We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we have to go through each person individually to make sure their card went through.

    We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

    We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we… more

    9 votes

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    0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    Clover Product

18. Connect invoicing tool to clover inventory

    The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.

    1. This will allow the open to invoice to still be seen on register screen with the Orders app.
    2. Once paid this will automatically update the Clover inventory and Sales reports

    Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.

    15 votes

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    5 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    
    

    This will be available in a future release. 

    
    

    Thanks, 

    Clover Product

19. recurring payment customer notification via SMS and Email option on the dashboard

    via SMS and Email option on the dashboard when doing recurring payments.

    6 votes

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    0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

20. Healthcare Plan Payments - Send Invoice via SMS

    Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.

    1 vote

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    0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product