When contacting Clover for help via chat, too often I get a message saying that I've reached them outside of their regular hours. The message says nothing else. No mention of what the hours actually are or alternate ways to get help at that moment. Today I tried to make contact several times between 10am and 11am EDT. It was incredibly frustrating.

Using the feature to request a call doesn't help because an actual person doesn't make the call. Our phones are answered by an auto attendant and whatever automated system tries to call us, is unable to select options.

Calling the help number myself isn't always an option because the selections presented often don't seem to fit the problem I'm having. I ultimately select the option for technical help and figure I'll let them transfer me. However, you can't speak to anyone without the system wanting to verify our account by sending a one time code to the cell # or email on file. The person who would receive the code isn't always available to retrieve it and relay it to me.

There definitely needs to be a more straightforward way to get assistance when we need it.