Request to remove Transaction Complete screen
*Request: *Adjust check-out workflow so 'Receipt Prompt' screen
appears right after 'Signature' screen. Currently, a 'Your Transaction is
now Complete. Please hand device back to staff" screen appears between the
two. This creates a bit of confusion as the full transaction is not
complete at this step, a receipt type still needs to be selected. I spoke
to Clover Support on the phone and they said there is currently no way to
customize this, so I thought I'd write in with the request. A few details
are below.
Current Workflow:
Staff selects payment amount
Hands device to client
Client processes card/cash/etc.
Client signs for transaction
Client is instructed to hand device back to staff
Staff asks client their preferred receipt type
Staff either hands device back to client again so client can input their
phone number or email, or staff has to have client dictate this
information (could
be a privacy issue w/other clients around.)
Request Workflow:
Staff selects payment amount
Hands device to client
Client processes card/cash/etc.
Client signs for transaction
Client select preferred receipt type
Client hands device back to staff and transaction is fully complete