Allow us to turn off “special instructions” on the online ordering menu! This causes more confusion and anger than anything else. We put hours into designing and implementing modifiers that charge extra money just so they can be ignored and put under “special instructions” and then get mad when they’re told they have to pay. So annoying. I’ll give it another month and then switch systems if it’s not fixed.

Our customers use the comments box in an attempt to add items onto their order for free. Our very busy staff doesn't have the time to differentiate between real mods and comment box mods. Sometimes the customers actually get green things added onto their order. We are a bagel shop so a large percentage of our online orders are Build your own. Almost all of the pricing is in the mods. Not having the option to disable the comments box is probably going to be the final thing that makes us switch to a different system. Clover please fix this!

Disable "Special Instructions" on online ordering. That option creates frustration and angry customers when their modifications are not met. This is the ONLY reason my business will NOT use clover online. Please have an option to disable it!

We sell standard pre-packaged items during our special events and when instructions option is visible online, they ignore the statement "no modifications" and state their custom request anyway which leads to customer frustration and disappointment when they don't get it.

I am having the same situation and have been looking all over for a check box to turn it off

We are currently using clover. But cannot accommodate to the special instructions. And we keep receiving food orders with them. Is there a work around for right now

This is the only thing prohibiting us from using Clover online ordering. We cannot accommodate special instructions. Please have it as an optional feature!!