FULL UPDATE to the Multi-Location Dashboard and Support
The Multi-Location Dashboard is great, in theory. However, 3 BIG changes can drastically help franchises and enterprise level businesses. This would allow Clover to stay competitive in the market without merchants switching from Clover to higher end POS' to compensate for lack of options for franchises and enterprise level businesses.
We NEED the ability to not only link, but to support and have full functionality of multiple locations for the Multi-Location Dashboard using ALL current service plans, including the older $29.95 Register plan and current Counter Service plans. Merchants should not have to downgrade from the current Counter Service plan to the Register Plan to be able to use the Multi-Location Dashboard, whereby they lose the ability to use a kitchen printer, modifiers, etc. Please Update so you can use the Multi-Location Dashboard no matter what plan it is, even the older Register plan. Re-provisioning is a nightmare. This would be HUGE!
For merchants using the Multi-Location Dashboard, there NEEDS to be an option to have reports, batches, disputes, etc emailed to individual businesses at their respective MID's and email addresses. Essentially, the way it is before you link them for the Multi-Location Dashboard. Having the emails currently only go to the "Owner" email address that links the businesses is a logistical nightmare. So many things can be missed, and the corporate entity then has to forward reports etc to each location daily. Please Upgrade!
We NEED the ability to have one report for the Multi-Location Dashboard that pulls information from all locations for sales, inventory, market trends - no matter what service plan they're on. Currently, you can only get reports from each individual location. We NEED an all-inclusive report that'll help franchises and enterprises.
Thank you for the consideration. I'm confident these will be life-changing to merchants!
A concerned merchant services provider
Adam Cooksey commented
An update and / or integration that would have features as described above and then some is integral for growing franchises that want to keep using the Clover platform. No other third party app is able to pull information and set up an ease-of-use procedure. Please consider this.
Any updates on this?
Adam Cooksey commented
4. I would like to add on to Number 2. We should have the ability to have dual emails per se. Meaning you have an "Owner" email that ties them together, BUT doing this WOULD NOT change the main email for the individual locations. I just added a new MID to existing locations and it immediately changed the new franchise owner's respective email to the "Owner" email because that's needed to tie the locations together. This should not happen. Individual store owners should be able to retain their store specific emails as an owner AND have the "Owner" email tie all locations together on the back end. All 4 of these additions and changes would be absolutely LIFE CHANGING to franchises. I know Rita's uses Clover at over 1000 locations, and my business client has an exponentially growing franchise. This would help large franchises like them tremendously and small business as well.
CLOVER DEVELOPMENT TEAM, PLEASE FIND IT IN YOUR HEART TO MAKE THESE 4 CHANGES! WE WANT TO STAY WITH CLOVER!
Please prioritize this feature.
John Dunn commented
Ability to sync inventory and online inventory across all locations!
James Hutchins commented
Doesn't seem like there is any movement on this... Wish Clover could priority this. Without full multi-location support, as we expand as a company will not be able to to continue to use Clover. Bottom line. Should be able to make one change for ALL function/features that apply to all stores or selected stores. Come on Clover.
Francisco Quinones commented
Yes the Multi-location app feels updated and limited. we are adding more store each year and this will limit us.
Darcie Morningstar commented
I 100% agree with all the recommendations above. There also needs to be the option to allow more than just the “owner” on the account to have access to Multi Location.
Many owners task general managers to handle managing inventory for them, especially when franchises and multiple locations get added.