In the Clover online Dashboard we use "Reports > Payments & Tender Types" to balance transactions at close, and also for bookeeping.

Currently (Sept. 2022) the report shows Interac refunds under the Credit Card section, which they should not be under. This only happens when the refund is done Manually on the Clover Flex terminal. We cannot always process a refund through the Transactions section on the terminal, because we have 100+ transactions per day and there is NO easy filter to find old transactions (by $ value, or last 4-digits, for example).

Clover support was unhelpful on 3 separate hour long phone calls, telling us this is how debit refunds are supposed to show up when it's a Visa debit card being used. However the customer in store literally selects their bank account, and the refund receipt shows the transaction as Interac Debit. In the Dashboard online, we see it listed as a Interac Refund -- but it's listed under the credit card section.

This is making our end of day close a longer manual calculation process. It also makes our bookeeping more difficult. Please fix this issue ASAP.