The current Refund button in the Transactions app will be changed to dynamically be labelled as Void or Refund, depending on the clearing state of the transaction.
An error occurred while saving the commentTristan Young commented
The ability to do partial refunds on both cardholder-present and card-not-present transactions is important to our business. Mistakes happen. Special promos happen. Special consideration for delays happen. Order changes happen. We must be flexible.
Refunding the full amount, and then charging the new amount is convoluted. It would be much simpler to offer a partial refund.
I've been doing these sorts of transactions since electronic payment terminals were first introduced into Canada (over 30 years ago!). It's disapointing that this basic feature is not present on Clover terminals.