I am completely taken back that Clover can't or won't listen to it's customers. Had I know that this system was basically restaurant only based, or had know that Clover was uninterested in making simple programming changes to accommodate their customers I would have never purchased the system.
Please understand that it is vital that we have the ability to amend an order post payment. This is the most basic function that is offered by ALL OTHER POS systems being used at furniture stores and mattress stores. Refunding an entire sale is not a solution that makes practical sense. Mistakes are made and often not noticed until later in the day or even days later. For example, a sales person enters an order for a king size mattress and accidently clicks on the California king item. Payment gets taken and later on they realize they entered the incorrect size. Any other system I have worked on for the past 30 years has allowed you to simply go in and remove the incorrect item and add the corrected one. Why is Clover taking so long to write such an easy fix to their program. Please do all that you can to get this rectified. I have relationships with over 1,000 retailers in the Furniture & Mattress business and I am involved with many owner platforms. Many times we discuss peoples opinions on POS systems and make recommendations as a result. I would be very happy to recommend Clover but until they show action on their customers concerns, I most certainly will be suggesting people invest in Storis, Profit or any other POS system as opposed to Clover. I hate to be so forward but you guys have to start listening to your customers, especially when the programming fix is so simple. No more excuses!
Chris Reinken supported this idea ·
I am completely taken back that Clover can't or won't listen to it's customers. Had I know that this system was basically restaurant only based, or had know that Clover was uninterested in making simple programming changes to accommodate their customers I would have never purchased the system.
Please understand that it is vital that we have the ability to amend an order post payment. This is the most basic function that is offered by ALL OTHER POS systems being used at furniture stores and mattress stores. Refunding an entire sale is not a solution that makes practical sense. Mistakes are made and often not noticed until later in the day or even days later. For example, a sales person enters an order for a king size mattress and accidently clicks on the California king item. Payment gets taken and later on they realize they entered the incorrect size. Any other system I have worked on for the past 30 years has allowed you to simply go in and remove the incorrect item and add the corrected one. Why is Clover taking so long to write such an easy fix to their program. Please do all that you can to get this rectified. I have relationships with over 1,000 retailers in the Furniture & Mattress business and I am involved with many owner platforms. Many times we discuss peoples opinions on POS systems and make recommendations as a result. I would be very happy to recommend Clover but until they show action on their customers concerns, I most certainly will be suggesting people invest in Storis, Profit or any other POS system as opposed to Clover. I hate to be so forward but you guys have to start listening to your customers, especially when the programming fix is so simple. No more excuses!