Crystina McKenna

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    started  ·  29 comments  ·  Tips  ·  Flag idea as inappropriate…  ·  Admin →
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    Crystina McKenna commented  · 

    Hi there. I'm the store manager at El Diablo Coffee Co. I am emailing in regards to how Clover is impacting my employee's daily tips. We switched to Clover on January 29, and since then, we've seen an overall decrease in tips. I have been directed by Clover Support to leave my request here.

    With Square, after a transaction less than $20, the software suggested $1, $2, or $3 for tip amounts. Alternatively, customers could enter a custom amount if they wished. If the transaction was over $20, the software would then suggest 15%, 20%, or 25%, maximizing tips for bigger transactions.

    I am asking for a change in suggested tip amount to follow the algorithm Square used. If a translation is over $20, display suggested percentage, but if below $20, suggest a dollar amount.

    Crystina McKenna supported this idea  · 

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