I spent 20 minutes yesterday to NOT have my question answered. Check out APPLE SUPPORT or DAYLIGHT CRM (I use both of them) and they are FAST, professional and always resolve issues fast. It is extremely taxing to talk to people on the other end who then transfer you to someone else, put you on hold for minutes on end to "check on something" but have no possibility to give a rating for the service or suggestion for improvements. Most on-line support send you a survey after the call to get feedback how they did. It's the year 2023 and e0-mail has been around for decades... why doesn't Clover USE e-mail to cut down time talking? I could send an e-mail and they could answer on their own time without spending time waiting on the phone. There are also double or triple verification steps to even get started (more than at my BANK!) when all I have is a QUESTION.
The only way I even found this thread was via "accessibility", not "contact us". The ONLY way to contact Clover is by phone it seems.
Not sure if anyone else feels e-mail would help ... for me it would be a major help to be able to e-mail someone. One could send screen shots as well and it would be so much easier then trying to explain something on the phone.
BERNDT MOTTL
supported this idea
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I spent 20 minutes yesterday to NOT have my question answered. Check out APPLE SUPPORT or DAYLIGHT CRM (I use both of them) and they are FAST, professional and always resolve issues fast. It is extremely taxing to talk to people on the other end who then transfer you to someone else, put you on hold for minutes on end to "check on something" but have no possibility to give a rating for the service or suggestion for improvements. Most on-line support send you a survey after the call to get feedback how they did. It's the year 2023 and e0-mail has been around for decades... why doesn't Clover USE e-mail to cut down time talking? I could send an e-mail and they could answer on their own time without spending time waiting on the phone. There are also double or triple verification steps to even get started (more than at my BANK!) when all I have is a QUESTION.
The only way I even found this thread was via "accessibility", not "contact us". The ONLY way to contact Clover is by phone it seems.
Not sure if anyone else feels e-mail would help ... for me it would be a major help to be able to e-mail someone. One could send screen shots as well and it would be so much easier then trying to explain something on the phone.