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    Somayya Al-Shishani commented  · 

    The original invoice notes/details describing the cost being sent to a customer is only received the customer and it is not saved as a copy in our system. Customers cannot/will not always retrieve their emails so we don't have a way to prove after-the-fact what costs did or did not cover from paid invoices.

    Somayya Al-Shishani supported this idea  ·