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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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Merchants on the Retail Growth SaaS plan submit your Ideas here. Please use the Payments Forum for all payment related Ideas.

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188 results found

  1. Allow itemized invoicing for each line item and line for shipping charges

    Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
    Also include an option to add shipping line
    Allow to link with DAVO like the rest of Clover sales.

    160 votes
    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  2. Ability to send Invoices by text from Clover go and Dashboard

    Merchant would like the option to send invoices by text, not just email.

    13 votes
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  3. Allow more then one reminder to the client to pay their invoice.

    Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.

    Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.

    12 votes
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  4. chargeback due to 3D secure not used

    Hi,
    We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
    Anyone from clover can help ? This is urgent.
    Thanks

    9 votes
    Started  ·  1 comment  ·  Website  ·  Admin →
    How important is this to you?

  5. Inventory In/Out of Stock Total

    The current inventory system shows the stock count for each item but doesn't display the total number of items sold or remaining in stock. It would be helpful to add a summary that shows both the total quantity in stock and the total number of items sold for better tracking.
    Also, it would be very helpful if new items imported into the inventory were automatically set to 'automatically manage availability' rather than 'manually manage availability.' Currently, we have to change this setting for each item, which is time-consuming and prone to errors. Setting all items as automatic will help us…

    8 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  6. transactions of every single item

    I would like to see every single sale that was made with an item. for example, you go to inventory, pick an item and get a list of all sales, with dates and prices. Ideal would be if you can also go from this sale to the transaction, to see the customer. Also when in orders or transactions I would love to click on the items there, to see it in inventory. hey, we're in the 21th century, that's no rocket science for a modern system and statistics is what makes a good inventory software!

    8 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  7. Have a more efficient Start/End shift for employees. “Starting day count”

    Have a more efficient Start/End shift for employees. “Starting day count”

    6 votes
    0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  8. Report all items from a single catogory.

    I would like the ability to export a list of items from a single Category. The list should include all fields related to each item.

    5 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Keep Order history saved on the device longer than 30 days

    Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.

    5 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  10. NEW Employee Sales Report - Number of Transactions per Employee

    Recently Clover released a new version of the Employee Sales Report under Reporting. The previous employees report showed the total number of transactions ran that day per employee. This was helpful for my retail merchants for a number of reasons. One in particular was so they can calculate their employees average ticket size.

    Strangely enough the New Employee sales report does show the average ticket size but it is only available and viewable on the Employee Sales Report in the Dashboard. not on the devices :(

    That being said a vast majority of my retail merchants noticed the change immediately…

    5 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  11. Reporting more detailed for loyalty/gift cards.

    Merchants need to be able to see the taxes collected when a customer pays with a gift card.
    As of right now the merchant will see it as a total purchase. They need visibility of what portion of the sale was taxes. Merchants use these reports for book keeping and to assist with tax filing.
    Merchants are looking to have all Gift Card reporting combined with Clover reporting so they can use one report for reconciliation and tax reporting

    5 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  12. Allow Date Filter for the Orders App

    Many of my Merchants have requested the ability to filter the Orders tab by a certain date much like the dashboard. I realize the Orders tab on the devices only allow data for the past 30 days but being able to select and show only Orders for "Today" or "Yesterday", Or "Last Week" would be very helpful just to quickly filter the orders that show up. For restaurants that deal with managing a large number of orders each day this filter would be extremely helpful. Much like the Order Status filter which filters the orders by "Open", "Paid" "Refunded", etc.…

    4 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. Edit partially paid orders

    Edit partially paid orders

    4 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. Store Credit for Refund option

    When performing a refund, the only option is to select payment form for the refund to return to. As a small nonprofit boutique, we'd like an option to select store credit so we can be guaranteed to keep the sale.

    4 votes
    1 comment  ·  Engagement  ·  Admin →
    How important is this to you?

  15. inventory update

    Hi please update inventory Stock count section we can't update inventory

    4 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  16. Combined Reporting

    On Clover.com, in the Sales Activity > Transactions section, Payments, Voids, Manual Refunds, Refunds and Authorizations are all broken up into seperate sections. For reconciliation purposes, my merchant is manually exporting Payments, then Refunds, then Voids and stitching those three exports together. Hoping that these broken up sections will all be better integrated into a single section in the future. This is also a gap between Payeezy and Clover. Payeezy put all the various transaction types into a single screen, and exportable report.

    4 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?

  17. Invoice number prompt

    Please add the ability for the Mini 3 to prompt for an invoice number. I could do it on the Mini 2 so I know it is possible. I don't want to have to go through the register to enter an order number.

    4 votes
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  18. The main issue with clover is Manual refund that can not Like to customer profile this is the biggest issue for our company that make us loo

    manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.

    4 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  19. Better retail register interface

    It would be great if the register interface had more options for how it displayed. I have a wine shop, and we do not need categories or items to the right side of where items show up in the register app. For us, it would be ideal to have just a simple and bigger interface to see customer orders as we scan them.

    It would also be fantastic if there was a way to add the total # of units in a customer order. We like to double check on larger orders that the # of wine bottles going into…

    4 votes
    0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  20. Have a “print label” option available in inventory screen to allow a barcode label to be printed when a new item

    Have an option in the inventory screen, when adding new items, to be able to print a barcode label from Easy Labels. This is essential when new items come in that don’t have barcodes on them. Also, be able to assign a barcode to an item that has no barcodes in the inventory screen.

    4 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
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