45 results found
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Keep Order history saved on the device longer than 30 days
Any data older than 30 days is no longer stored on the Clover POS device, forcing users to access a computer for this information. This change impacts business operations by requiring additional equipment that was previously unnecessary, leading to a negative customer experience. I expect this issue to become more significant in the retail environment as we approach the holiday season when returns over 30 days are more common. Additionally, we can no longer search by a customer's last name, nor can we see if they received a discount or used reward points, which affects merchant profit margins.
9 votesThank you for submitting your Idea to UserVoice.
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The main issue with clover is Manual refund that can not Like to customer profile this is the biggest issue for our company that make us loo
manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.
6 votesThank you for submitting your Idea to UserVoice.
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Edit partially paid orders
Edit partially paid orders
5 votesThank you for submitting your Idea to UserVoice.
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Exchange order items rather than just delete and re-add a new item
When an item has been upgraded or exchanged on an open order, the original must be deleted and the new item added. This still shows the item on the removed items report, but since it was an exchange or upgrade, then it doesn't reflect the transaction properly.
4 votesThank you for submitting your Idea to UserVoice.
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Separation of SNAP EBT-eligible vs non-eligible items while making/receiving payments
We would like to have a feature that displays on the payment screen the total amount of SNAP eligible (most food items) and the total amount due. For example, if the total of the transaction is $100, out of which $60 is SNAP EBT eligible, then have it display something like this on the screen.
SNAP EBT $60
Total $100.
Next, once all the SNAP eligible items is paid by SNAP EBT cards, then shut off the EBT option, so that the customer has to make the balance payment by credit/debit cards or cash.
Currently, the Clover POS system doesn't…3 votes -
Quickly increase item quantity
Quick quantity selling multiples of an item in Register.
Previously I could click/hold my inventory item button and a screen popped open to enter quantity. Now I have to click my item which adds qty1, then click Review Order, then click/hold item to get to quantity screen to sell multiples of the item.
3 steps instead of 1.3 votesThank you for submitting your Idea to UserVoice.
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Invoice from payment screen
On retail mostly, after items are selected from the cash register screen and pay is selected, an additional tender option should appear that reads "INVOICE". This will take you to the Virtual Terminal Invoice screen (transferring the payment amount) and allow the cashier to send a payment link (invoice) to the customer for the payment to be completed.
Thanks
3 votes -
Provide the ability to change the action taken when a scanned item is not found in inventory
When scanning items for an order, if an item is not found in inventory, I would like a different action rather than a small banner at the bottom of the screen. An acknowledgement by the employee is desired. The employees must be looking at the screen for every item to be sure it is found in inventory or we can miss charging for the item that was not found.
3 votes -
Reattempt to print online orders that didn't get sent to the printer
Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.
3 votesThank you for submitting your Idea to UserVoice.
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Qr code sale notification.
I would like to suggest that when using a QR code to accept a sale, that the app sends your phone a notification of the sale. I know xxxxx qr codes do that, it would be really nice if clover would notify us too. I use QR codes on merchandise that I have placed in retail locations, and I love the QR code feature! A notification would be amazing! Perhaps a little more information could be created too when creating a QR code, so when notified you would see, "Stan Green purchased a yellow whatcamacall it for $20.00 at Ann's…
3 votesThank you for submitting your Idea to UserVoice.
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Enable purchasing multiple gift cards for different $$ amounts on a single transaction
Currently, when we have someone come in to the store and they want to buy two gift cards, lets say one gift card for $10 and another for $20, we have to break this out into two separate transactions. May we please upgrade the system to enable this?? Drives us nuts!! TY!
2 votesThank you for submitting your Idea to UserVoice.
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Open orders
I dont like that when open orders are older then 30 days it disappears from the clover device and can only be seen through manual searches on the backend.
I like that it only shows orders from within 30 days but if its open it should stay on the device till its paid.
Otherwise it gets lost and the customer will never pay.2 votesThank you for submitting your Idea to UserVoice.
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Allow additional charges to be automatically applied for Register Plan and Be Able to exclude certain categories
With the recent tariffs, I had to increase prices of all of my inventory. Rather than manually changing every single item in both the clover app as well as on the shelves, I was able to add a blanket upcharge to cover for inflation due to tariffs using the additional charges option. However, I have to add this in manually for every transaction, and am also unable to exempt certain catergories of items from this upcharge under the Register Plan.
Customer support had said that I would have to upgrade to the Restaurant Plan in order to do something similar…
2 votesThank you for submitting your Idea to UserVoice.
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change customer
We run into issues where no customer, or the incorrect customer is chosen when an order is placed and payment is made. We currently have to void the transaction and redo the order and payment in order to correct this. If we perform the refund days later, the reporting gets janky.
We would like for admins to somehow have the ability to either add and edit/remove a customer on the back end after a payment has been made. This would allow us to fix these errors with ease, and give us greater control over customer history.
Clover currently allows for…
2 votesThank you for submitting your Idea to UserVoice.
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Returns
When a customer is returning or exchanging an item. There should be a way to just do that on the register screen without having to find the original order. We offer returns up to 90 days and after 30 they disappear from the history.
We should be able to scan the item and choose a "return" option. Then they can purchase anything else they want or we can refund them how they would like.2 votesThank you for submitting your Idea to UserVoice.
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QR Code disabling
Disable QR Code scanning. Vendors are beginning to Put QR codes and bar codes on their products. They put them in about the same place. If your employees are not careful they will scan the qr code. Comes employees go ahead and enter in something for the qr code into the inventory and put it as $0. Disable qr code scanning then we could prevent giving away our merchandise because of employee problems. They say you just need to train your employees better, but a simple fix like this would prevent it and eliminate the human error.
2 votesThank you for submitting your Idea to UserVoice.
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Order number customization options
Merchant would like to be able to change order number by device with more than a prefix. Idea suggested would be to add an odd and even number option per device.
2 votesThank you for submitting your Idea to UserVoice.
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gift Receipt
We need to option to select a gift receipt per item,
Lets say customer buys 2 items , but only one of them is a gift for someoneNow, the only way to do if it gets splitted into two transactions
2 votesThank you for submitting your Idea to UserVoice.
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Being able to refund $0 transactions for inventory reporting
Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.
2 votesThank you for submitting your Idea to UserVoice.
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Show the photos for the items on the Due.
Please make the items on the Due shows the photos which makes it much much easier and faster to navigate the menu for the staff
2 votesThank you for submitting your Idea to UserVoice.
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