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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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152 results found

  1. Hello! I have been using clover for almost 5 years now. I send a lot of invoices and my customers usually pay by check. I understand that if they pay by card clover makes money off the transaction, but my wholesale accounts dont WANT to pay by card. In this case I have to create another order to mark as paid. When I have over 40 accounts that pay this way I have to make 80 orders instead of 40. It causes a mess in the system. You cant delete the invoices that are canceled either so they hang in…

    19 votes

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Have a more efficient Start/End shift for employees. “Starting day count”

    11 votes

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    0 comments  ·  Employees  ·  Admin →
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  3. We need to be able to assign customers as tax exempt and include an expiration date. This would automatically remove tax from any of their orders. If a customer was designated as tax exempt but is close to expiring or already expired, a pop-up should come up so we can let the customer know we need a new certificate of tax exemption.

    9 votes

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    0 comments  ·  Orders  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  4. The Clover Software really should take a priority on helping retailers with the inventory management>export>reporting features. If you all are not able to enhance this area you should really not market yourself as a solution for retailers. The fact that you can't 1. See current items in stock only, not all entries you have ever had 2. Ability to see in and out of when you add things to inventory 3. The Item export report is TERRIBLE and the column headers are not even accurate ie- Revenue detail comes through on the label column and with the latest changes the…

    7 votes

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    0 comments  ·  Inventory  ·  Admin →
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  5. We are in need of a way to filter through our item list for 'uncategorized' items. Our store has a rather large inventory, and we have plenty of items that are floating in the abyss of our item list. It is time consuming to search every individual item in order to locate and sort them, and while exporting our item list to Excel is useful, it does not solve our problem in an efficient manner for we still have to scroll through the entire inventory list regardless of platform used.

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  6. Hi! It would drastically speed up inventory adjustment to be able to bulk edit price and cost of multiple items. We want to be able to select multiple items directly from the "home" item page and enter a new price and/or cost that applies to all items selected.

    We have an inventory of over 12,000 items, most of which are art mediums with around 150 color variations each. These variations are listed as items in our Clover inventory, and with the recent and frequent price increases, selecting as many as we can on one page and updating the price one…

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  7. Please make an option to Bulk Edit > Delete from within a category and subcategories. Currently we have to delete each individual item from within the item profile. Extremely time consuming. Bulk deleting items from within a category only deletes them from the category, leaving them uncategorized and lost in the abyss of a large inventory. We need to be able to delete items within a category from the entire inventory, not just from a category/subcategory.

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  8. Inventory "Manual" reduction vs. "Automatic" reduction.

    When setting Inventory to automatically track reduction when items are sold, the "Manage Availability" option is defaulted to "Manual" instead of "Automatic."
    Which means that each time a new item is added, the merchant must remember to edit and change to "Automatic." It makes no sense. It should be defaulted to "Automatic" since the Inventory setting on top left show that stock levels will reduce automatically. Can this be corrected. I have a very upset Merchant who now has to go back and edit each inventory item. He has thousands of items and is…

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  9. Till Management, or Cash Drawer Management, should be a core product offering. There is a severe lack of reporting and controls in high volume retail environments where cash drawers are reconciled multiple times per day with multiple tenders. The development appears to be available in the Clover Sport product set and should be included in all plan levels.

    This would be highly useful at all levels and it is surpassing that it has not been deployed.

    Additionally:
    1. Assigning cash drawers to users seems logical given that there are 2 drawer ports on the hub.
    2. Adding some filters or…

    5 votes

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    0 comments  ·  Reporting  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. Currently, when we have someone come in to the store and they want to buy two gift cards, lets say one gift card for $10 and another for $20, we have to break this out into two separate transactions. May we please upgrade the system to enable this?? Drives us nuts!! TY!

    5 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. It would be great if the register interface had more options for how it displayed. I have a wine shop, and we do not need categories or items to the right side of where items show up in the register app. For us, it would be ideal to have just a simple and bigger interface to see customer orders as we scan them.

    It would also be fantastic if there was a way to add the total # of units in a customer order. We like to double check on larger orders that the # of wine bottles going into…

    5 votes

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    0 comments  ·  Hardware  ·  Admin →
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  12. I am not a restaurant but I have been using the "alternate name" field for over 7. years and not on the restaurant plan. Suddenly that "alternate name" field is missing. I have a lot of key information in that field. I use it for part numbers and other descriptors for over seven years now. Removing that field from an existing plan without checking how it may impact customers, was short sided. Please bring it back to the other plans. I can still search for info in that field but cannot edit. What happened? Please had that field back.

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  13. We do deliveries to cities with different sales tax rates. Please add a way to assign a tax rate per customer.

    4 votes

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    0 comments  ·  Invoice  ·  Admin →
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  14. We do not want the "custom item" button to show up on our terminal. Unfortunately, it's not optional. I was told customer service can't remove it. This seems ridiculous. We should be able to turn it off.

    4 votes

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    0 comments  ·  Orders  ·  Admin →
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  15. When we apply a 100% discount to an item, it does not auto-decrement from inventory. Please make it so comp'd items decrement from inventory.

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  16. Please bring this back, my merchant just started processing today and the Clover rep said you all just pushed an update , taking away items on the receipt. they are considering returning it, that will not work for them 1/22/25

    4 votes

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    1 comment  ·  Employees  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. The new clover webdesign for merchants is terrible. What could be done in a few simple clicks now requires drop down menus and the page views aren't use friendly at all. PlEase go back to the drawing board.

    3 votes

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    0 comments  ·  Website  ·  Admin →
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  18. I would like a way to automatically generate graphs within clover desktop for item sales reports for individual items so I can see sale trends within a certain period. For example we would like to track our tomato season sales from March to May. Thank you.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. For my retail business, the default list of columns isn't useful and since the system times out every 15 minutes, we must frequently reset the column list or drill into the detailed item update (which is VERY inefficient). Since this app is targeted to retail, it is surprising Product code (UPC) and SKU weren't part of the default column list design. (feels like a hold over from the Clover restaurant focus)

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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  20. In the Item section, you can’t change the cost in Bulk Edit or Edit; you have to open the actual item to update the cost, which is time-consuming. It would be great to have the option to change the category and modifier directly in Edit as well, instead of having to use Bulk Edit.

    3 votes

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    0 comments  ·  Inventory  ·  Admin →
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