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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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169 results found

  1. We need to be able to assign customers as tax exempt and include an expiration date. This would automatically remove tax from any of their orders. If a customer was designated as tax exempt but is close to expiring or already expired, a pop-up should come up so we can let the customer know we need a new certificate of tax exemption.

    12 votes

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    1 comment  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Have a more efficient Start/End shift for employees. “Starting day count”

    11 votes

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    0 comments  ·  Employees  ·  Admin →
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  3. Currently, when we have someone come in to the store and they want to buy two gift cards, lets say one gift card for $10 and another for $20, we have to break this out into two separate transactions. May we please upgrade the system to enable this?? Drives us nuts!! TY!

    8 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. We would like to access the Easy Label app through the Clover desktop, rather than being limited to the pocket readers or the main POS systems. It is extremely limited in our small store with such a large inventory to be limited to these four devices.

    5 votes

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    0 comments  ·  Other  ·  Admin →
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  5. Please make an option to Bulk Edit > Delete from within a category and subcategories. Currently we have to delete each individual item from within the item profile. Extremely time consuming. Bulk deleting items from within a category only deletes them from the category, leaving them uncategorized and lost in the abyss of a large inventory. We need to be able to delete items within a category from the entire inventory, not just from a category/subcategory.

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  6. I have around 100 categories that I need to reference sales reports on and it used to be that I could go to the drop down and uncheck "All Categories" and then select the one I needed. Removing that option now means that I have to uncheck a hundred categories to isolate the one. Please replace the ability to uncheck all!

    5 votes

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    0 comments  ·  Reporting  ·  Admin →
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  7. Inventory "Manual" reduction vs. "Automatic" reduction.

    When setting Inventory to automatically track reduction when items are sold, the "Manage Availability" option is defaulted to "Manual" instead of "Automatic."
    Which means that each time a new item is added, the merchant must remember to edit and change to "Automatic." It makes no sense. It should be defaulted to "Automatic" since the Inventory setting on top left show that stock levels will reduce automatically. Can this be corrected. I have a very upset Merchant who now has to go back and edit each inventory item. He has thousands of items and is…

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  8. It would be great if the register interface had more options for how it displayed. I have a wine shop, and we do not need categories or items to the right side of where items show up in the register app. For us, it would be ideal to have just a simple and bigger interface to see customer orders as we scan them.

    It would also be fantastic if there was a way to add the total # of units in a customer order. We like to double check on larger orders that the # of wine bottles going into…

    5 votes

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    0 comments  ·  Hardware  ·  Admin →
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  9. The new clover webdesign for merchants is terrible. What could be done in a few simple clicks now requires drop down menus and the page views aren't use friendly at all. PlEase go back to the drawing board.

    4 votes

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    0 comments  ·  Website  ·  Admin →
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  10. Need for partial refunds.
    Need for bypass surcharge.
    Need for the ability to pull daily reports from a Clover compact.
    Need for the ability to close a Compact and receive a report from only that terminal with a report and not event other terminals in that office.

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  11. I would like a way to automatically generate graphs within clover desktop for item sales reports for individual items so I can see sale trends within a certain period. For example we would like to track our tomato season sales from March to May. Thank you.

    4 votes

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    0 comments  ·  Reporting  ·  Admin →
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  12. Please, please, please fix your inventory export report to be useful to retail businesses. At this time, you only have the ability to export ALL items and the report comes out with latest items added. Plus, the headers are not even accurate and you can't quickly re-sort it because you have taken the Revenue/Category off every item and grouped them by variant. Retailers need to be able to pull an accurate report of IN STOCK by category/revenue stream at any given point. The only way to do this right now is sorting by items and printing a PDF that is…

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  13. Gift cards purchased in store or digitally should link to the transaction so if a customer lost a gift card or a digital one is not received by email or text it can be tracked to be able to resend to the customer. Right now you have to look up the transaction and find it and then go to gift card report and match the gift card so you can find the gift card number if you can find transaction but if digital you should be able to find the digital copy to resend.

    4 votes

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  14. I am not a restaurant but I have been using the "alternate name" field for over 7. years and not on the restaurant plan. Suddenly that "alternate name" field is missing. I have a lot of key information in that field. I use it for part numbers and other descriptors for over seven years now. Removing that field from an existing plan without checking how it may impact customers, was short sided. Please bring it back to the other plans. I can still search for info in that field but cannot edit. What happened? Please had that field back.

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  15. We do deliveries to cities with different sales tax rates. Please add a way to assign a tax rate per customer.

    4 votes

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    0 comments  ·  Invoice  ·  Admin →
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  16. It would be very helpful and save time if we could attach discounts to categories, so that when we ring up customers, the different categories, that have different sale prices will just automatically be applied instead of having to click on each item and apply a discount. Which is time-consuming.

    4 votes

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    0 comments  ·  Orders  ·  Admin →
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  17. We do not want the "custom item" button to show up on our terminal. Unfortunately, it's not optional. I was told customer service can't remove it. This seems ridiculous. We should be able to turn it off.

    4 votes

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    0 comments  ·  Orders  ·  Admin →
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  18. When we apply a 100% discount to an item, it does not auto-decrement from inventory. Please make it so comp'd items decrement from inventory.

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  19. Their should be an option that allows us to add an item description that will show on the POS and not just the online ordering

    4 votes

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    0 comments  ·  Orders  ·  Admin →
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  20. Please bring this back, my merchant just started processing today and the Clover rep said you all just pushed an update , taking away items on the receipt. they are considering returning it, that will not work for them 1/22/25

    4 votes

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    1 comment  ·  Employees  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

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