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← Clover UserVoice

Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

Categories

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11 results found

  1. chargeback due to 3D secure not used

    Hi,
    We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
    Anyone from clover can help ? This is urgent.
    Thanks

    9 votes
    Started  ·  1 comment  ·  Website  ·  Admin →
    How important is this to you?

  2. Delivery for Growth Retail eCommerce Platform

    For the Clover Subscription "Growth Retail" we need the option to include delivery so products can be shipped to the customer's location instead being picked up at the location. Similar to xxxxx eCommerce delivery.

    2 votes
    0 comments  ·  Website  ·  Admin →
    How important is this to you?

  3. online order

    Customers click onto our website will see our logo & branding, then to order > click onto "Order Online" that directs to Clover platform which immediately turns into green. There is no customisation for us other than adding our own logo. We should be able to customise our own brand colour on those banners. It should NOT be difficult to fix. Not Clover green. Clover shouldn't be promoting itself at our cost!!!!

    2 votes
    0 comments  ·  Website  ·  Admin →
    How important is this to you?

  4. Clover integration with Wix Stores and Ecomm

    Add Clover as a payment provider to Wix Stores, either through their Velo Coding (preferred) or through an agreement (probably not the best route).

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Separate email address field for online ordering notifications

    Would like the ability to have a different email address to be used for the "New scheduled order from Clover"/online ordering email. Currently it goes to the Owner under the business information. We would like the email field to be added for these notifications, so we can send them to a supervisor at the store location.

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. Dashboard UI

    As their seems to be 2 different UI versions of the current Clover Dashboard, I'm curious as to why a Merchant can not select which version they like best? The newer dashboard is so much cleaner, and I have 6 MID's using Clover. Half of my MID's being on the older version, and the other half on the newer version. I want to make this standardized for my business, and also allow the users to use what they are comfortable with.

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. selling by weight online

    selling meat and needing to sell using variable weights, ground beef and other packages have a variable weight. need to be able to set weight range, example .5 to 2 pounds, customer choose # of packages and makes down payment and merchant picks product from pick list and edits actual weight and customer is then charged for remaining balance. example 10 packages could have a weight 0f 10.4 pounds because of uneven volume.

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. COLO tip setting option

    Clover Online Ordering needs its own tip suggestion control. Currently, it follows the tip settings for in-store Station. Many businesses would like the ability to set different tip suggestions or even turn off tipping for pickup orders.

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?

  9. Tax should not be calculated on shipping cost

    Customer's shipping cost should not be taxed. There should be an option on the web dashboard to separate shipping amount out from item cost so that sales tax is calculated only on item cost and not on item cost plus shipping.

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?

  10. Fix Online Ordering

    Please fix online ordering. The text bleeds out of the text container.

    For items with long descriptions the text bleeds outside the box and looks really bad. Multiple accounts all with the same issues.

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?

  11. Remove "ASAP (in 20 mins)" order option from Online Order

    From the Clover online order platform, when items added to cart and check out them, there are picking up time option which says 'For When?' and 2 scroll down options which are 'ASAP (in 20 mins)' and 'Schedule an order'.

    I want to keep only 'Schedule and order' one. My business don't take same day order so I don't want customer select 'ASAP (in 20 mins)' option so I want to remove this option so people don't select it.

    But when I talk a customer service staff, he said removing the 'ASAP' options is not possible and I just don't…

    1 vote
    0 comments  ·  Website  ·  Admin →
    How important is this to you?
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