chargeback due to 3D secure not used
Hi,
We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
Anyone from clover can help ? This is urgent.
Thanks
Gtown
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Juan Cruz commented
Could you please provide an update on the 3D Secure implementation? The website indicates that it has commenced, but the most recent response from a user was on November 21, 2023. The website also states that 3D Secure would be available in 2023, but we are currently in 2025, and we continue to experience significant chargebacks.