7 results found
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chargeback due to 3D secure not used
Hi,
We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
Anyone from clover can help ? This is urgent.
Thanks9 votes -
Delivery for Growth Retail eCommerce Platform
For the Clover Subscription "Growth Retail" we need the option to include delivery so products can be shipped to the customer's location instead being picked up at the location. Similar to xxxxx eCommerce delivery.
2 votesThank you for submitting your Idea to UserVoice.
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online order
Customers click onto our website will see our logo & branding, then to order > click onto "Order Online" that directs to Clover platform which immediately turns into green. There is no customisation for us other than adding our own logo. We should be able to customise our own brand colour on those banners. It should NOT be difficult to fix. Not Clover green. Clover shouldn't be promoting itself at our cost!!!!
2 votesThank you for submitting your Idea to UserVoice.
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COLO tip setting option
Clover Online Ordering needs its own tip suggestion control. Currently, it follows the tip settings for in-store Station. Many businesses would like the ability to set different tip suggestions or even turn off tipping for pickup orders.
1 voteThank you for submitting your Idea to UserVoice.
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Tax should not be calculated on shipping cost
Customer's shipping cost should not be taxed. There should be an option on the web dashboard to separate shipping amount out from item cost so that sales tax is calculated only on item cost and not on item cost plus shipping.
1 voteThank you for submitting your Idea to UserVoice.
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Fix Online Ordering
Please fix online ordering. The text bleeds out of the text container.
For items with long descriptions the text bleeds outside the box and looks really bad. Multiple accounts all with the same issues.
1 voteThank you for submitting your Idea to UserVoice.
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Remove "ASAP (in 20 mins)" order option from Online Order
From the Clover online order platform, when items added to cart and check out them, there are picking up time option which says 'For When?' and 2 scroll down options which are 'ASAP (in 20 mins)' and 'Schedule an order'.
I want to keep only 'Schedule and order' one. My business don't take same day order so I don't want customer select 'ASAP (in 20 mins)' option so I want to remove this option so people don't select it.
But when I talk a customer service staff, he said removing the 'ASAP' options is not possible and I just don't…
1 voteThank you for submitting your Idea to UserVoice.
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