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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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152 results found

  1. When choosing Sales Activity-Transactions the title of Taxes and Fee are missing. In order to see if an order is exempt of tax, I need to click 3 other options in order to see if it is exempt. Tax/Fees need to be displayed as I make a report from this field in order to add daily cash and credit card transactions.

    1 vote

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  2. Longtime clover user. We require an invoice at time of sale. We used to be able to login to our dashboard, select sales activity , then transactions and one of the fields would be invoice. That is no longer there. The only way to get the transactions with the invoice field is to export the data. Any way to get this added back? Makes reconciliation much easier. thanks in advance

    1 vote

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  3. Transaction receipts are no longer viewable in a new window for clear printing, UNLESS first emailed to oneself and then clicking the link to view full receipt through the email. Please put back the payment receipt/customer receipt links under Transactions.

    1 vote

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  4. The Transaction Report on the Dashboard does not have an option to show the Transaction ID. This is needed information so that Merchants can tell at a glance when a transaction is missing and will be able to determine from where. Exporting only works if the end user has Excel, otherwise is a block of information in the .csv file that is unreadable when searching to be sure all transactions are accounted for. Please either add the Transaction ID back to the report or provide a way to display this as an optional column.

    1 vote

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  5. ello, you all just did a update . Now when we try to pull the reports from the previous day it is all over. the 3% is added to the total. you have to search for the 3% total. Then you cant even print the report land scape or portrait it does come into the printable page. So i have to screen print the 3% and total. Do not like the update. Would like to go back to old Version.

    Thank you
    Huntley Ford/old orchard Nissan

    2 votes

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  6. We would like to access the Easy Label app through the Clover desktop, rather than being limited to the pocket readers or the main POS systems. It is extremely limited in our small store with such a large inventory to be limited to these four devices.

    0 votes

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  7. It would be helpful if in the Employee report to see if saved credit card number are being deleted/removed. There is no history on the website that tacks edits to a customer account. Being able to see who entered the information and who made an edit will help see what is being done on the website.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  8. It is crucial that I be able to see each transaction and if they are taxed or non-taxed.

    1 vote

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    1 comment  ·  Reporting  ·  Admin →
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  9. Currently the only location where points can be adjusted is via the Dashboard. That capability should be prioritized to the POS. It is a major friction point to have to log into the Dashboard to adjust Rewards Points when it could have been done from the POS.

    1 vote

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  10. Bring back showing item transactions as they occur. We could see if the agent was ringing up the correct item before. Now it is just grouped

    1 vote

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  11. The new clover webdesign for merchants is terrible. What could be done in a few simple clicks now requires drop down menus and the page views aren't use friendly at all. PlEase go back to the drawing board.

    3 votes

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    0 comments  ·  Website  ·  Admin →
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  12. ABILITY TO SEND INVOICES DIRECTLY FROM CLOVER DEVICE.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  13. While inventory can be imported, the functionality is limited to a spreadsheet.

    What would be really cool is the ability to import invoices / inventory via a photo or an upload of an invoice and have it import.

    Something along the lines of an AI Invoice / Inventory builder. A concept similar to the AI Menu builder in the restaurant vertical.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  14. Displaying weight of products sold, not just quantity for meats and items sold by the pound. All of the selling by weight online, etc that are mentioned absolutely need to be implemented for all of the deli's and meat markets ASAP.

    1 vote

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  15. We are in need of a way to filter through our item list for 'uncategorized' items. Our store has a rather large inventory, and we have plenty of items that are floating in the abyss of our item list. It is time consuming to search every individual item in order to locate and sort them, and while exporting our item list to Excel is useful, it does not solve our problem in an efficient manner for we still have to scroll through the entire inventory list regardless of platform used.

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  16. PA is issuing new SNAP EBT cards; they are telling retailers that POS devices must be updated to successfully read the devices. Per the instructions provided: Will not work at retailer point-of-sale (POS) without the appropriate updates.
    Will have a magnetic stripe and retailers must ensure that their POS system allows for SNAP EBT chip cards to “fallback” to magnetic stripe until SNAP EBT chip cards are fully supported on their POS device(s)/system. This is referred to as Empty Candidate List (ECL)fallback.
    When I inquired with Clover Chat and then a human representative, I was told this was not an…

    1 vote

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    0 comments  ·  Clover GO  ·  Admin →
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  17. In the inventory tab under price and next to Qty there was a Cost line please add this back. This is very important to have so we know quickly when updating inventory if we need to adjust the price of the item or when giving a discount, we will be able to quickly identify our margin. I do not understand why this would have been removed.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  18. When taking offline payments there should be a disclaimer advising of the risk of taking a payment offline

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  19. Currently, there is no way to bulk edit the items to automatically Track Stock. This is also not reflected on the Inventory load spreadsheet, so the only way to set items to be tracked automatically is to open each and every item and set this option - this is unwieldy for retail establishments with over 10,000 items. Currently, Quantity can be set via the loading spreadsheet but not the ability to automically track stock.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  20. Before a new feature is added in a Clover Update, please make a help document for the website.

    This well help merchants learn the function, turn it on/off, etc.

    Pretty straightforward lol.

    Thank you for hardwork you do, and this would be a QOL self-help resource.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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